Using The Media Player Toolbar - Nortel Quality Monitoring Quick Reference Manual

Quick reference

Using the Media Player Toolbar

You can use the Media Player toolbar to live monitor or replay calls. If you
cannot see the Media Player toolbar, do one of the following:
Select View > Toolbar > Media Player.
OR
Note: Live Monitoring is only available when a Nortel Call Recording Card is
installed in the system.
Note: If you do not like the default placement of the toolbar, you can move the
toolbar to a more convenient location by selecting it and dragging it to another
place.
Use the Media Player toolbar buttons as described in the following table.
Button
18
Select the Media Player button on the Client toolbar.
Icon Name
Live Monitor Starts live monitoring of the selected Agent
Play
Pause
Stop
Description
Initiates playback of a recorded monitoring
session
Temporarily stops the recording. Resume replay
by selecting the Pause button again.
Stops live monitoring or replay
Standard 3.0
Nortel Quality Monitoring