Nortel Quality Monitoring Quick Reference Manual page 35

September 2007
6 If desired, enter comments in the Comments field to accompany the
exported call(s). These comments appear in the body of the e-mail, along
with the following information:
From: <Sender's name>
Agent: <Agent's name>
Date of Call: <Date>
Time of Call: <Time>
Length of Call: <Length>
Approximate Talk Time: <Approximate duration of conversation
between agent and customer>
Comments: <Comments entered into the Export Call Via Email dialog
box's Comments field>
Send Replies to: <E-mail address entered in the Export Call Via Email
dialog box's Reply To field>
7 Select one of the following:
WAV Format (audio only): .wav format captures the audio portion of
the call only.
AVI Format (GUI and audio): .avi format captures both the audio
portion of the call and the agent screen actions associated with the call.
8 Select Send. The Export Call Via Email dialog box closes and the files are
sent.
Quick Reference Guide
Quick reference
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