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Product Guide
Customer Service
Servicing and Repairs
Except for routine cleaning and lamp replacement, the UV800 does not contain user-
serviceable internal parts. All servicing and repairs should be performed only by an Stratasys
representative. Only Stratasys has the correct knowledge and procedures to service, repair,
and optimize the system.
Product Warranty
Stratasys guarantees this product to be free of defects in manufacturing and material. The
warranty is valid for 12 months after delivery. Repairs covered by the warranty will be
performed by Stratasys.
The scope of the warranty is limited to repair or replacement of the Stratasys product.
Stratasys will not be held responsible:
•
When the product has been damaged through misuse or improper operation
•
For consequential damages
•
If the machine has been altered
If the machine must first be brought into a serviceable state by Stratasys (e.g. by removing
customer-added parts or cleaning the machine) before servicing can begin, then the customer
must bear the additional cost.
Contacting Stratasys
For service, repairs, advice, or information, contact your local Stratasys representative, or
Stratasys directly using the details below:
Stratasys
Unit 3 PremusTel: +44 (0) 1296 425 665
Coldharbour Way Email:
Aylesbury
HP19 8AP
UK
Customer Service
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