Grandstream Networks WP810 Series Administration Manual
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Grandstream Networks WP810 Series Administration Manual

Cordless wi-fi ip phone
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Grandstream Networks, Inc.
WP810/WP822/WP825 Series
Cordless Wi-Fi IP Phone
Administration Guide

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Summary of Contents for Grandstream Networks WP810 Series

  • Page 1 Grandstream Networks, Inc. WP810/WP822/WP825 Series Cordless Wi-Fi IP Phone Administration Guide...

  • Page 2: Product Overview

    WP810/WP822/WP825 - Administration Guide WELCOME WP810/WP822/WP825 are Cordless Wi-Fi IP Phones featuring dual-band 802.11a/b/g/n/ac Wi-Fi and supports Wi-Fi roaming. The combination of advanced telephony features and durability make them ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments. Due to a ruggedized design, these phones are safe for accidental drops and they are as well waterproof and dustproof, with large rechargeable batteries for long period of use, making them an ideal addition for homes and businesses alike.

  • Page 3: Technical Specifications

    ● 2 SIP accounts and 2 lines. ● 3-way audio conference calls. ● Dual-band 802.11a/b/g/n/ac Wi-Fi. ● Wi-Fi roaming. ● 200 hours standby time. ● 8 hours talk time. WP825 Table 1: WP810/WP822/WP825 Features at a Glance Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings.
  • Page 4 Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using encrypted XML configuration file, manual upload. Universal power adapter included Power & Green Energy Input: 100-240VAC; Output: +5VDC, 1A (5W) Efficiency 1500mA Li-ion battery, 120h standby time and 6h talk time Handset Dimensions : 158.5 x 50 x 22.5mm Charger cradle dimensions : 81.15 x 75.89 x 36.36mm Physical...
  • Page 5 Multi-language English, Chinese, German, French, Italian, Portuguese, Russian, Spanish, and more Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using encrypted Upgrade/ Provisioning XML configuration file, manual upload. Universal power adapter included Power & Green Energy Input: 100-240VAC; Output: +5VDC, 1A (5W) Efficiency 2000mA Li-ion battery, 200h standby time and 8h talk time Handset dimensions: 164.0 x 52.0 x 25.8mm...

  • Page 6: Getting Started

    XML configuration file, manual upload. Universal power adapter included Power & Green Energy Input: 100-240VAC; Output: +5VDC, 1A (5W) Efficiency 2000mA Li-ion battery, 200h standby time and 8h talk time Handset dimensions: 164.0 x 52.0 x 25.8mm Charger cradle dimensions: 77.9 x 81.2 x 38.2mm Physical Handset weight: 185.90g Handset package weight (not including QIG): 422.60g...
  • Page 7 Figure 1: WP810 Package Content WP822 Figure 2: WP822 Package Content WP825...

  • Page 8: Setting Up The Phone

    Figure 3: WP825 Package Content Important Check the package before installation. If you find anything missing, contact your system administrator. Setting up the Phone Charging Station Plug the power adapter into a power source socket to start using the charging station. Figure 4: Charging Station Handset Please refer to the following steps in order to setup your WP810/WP822/WP825 phone:...

  • Page 9: Battery Information

    Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer to Battery Information. Figure 5: Handset Setup Battery Information WP810 Technology: Rechargeable Li-ion Battery Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V) Capacity: 1500mAh Standby time: up to 120 hours Talk time: up to 6 hours’...

  • Page 10: Handset Keys Description

    Very Important Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which lead to damage your battery and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm. Handset Keys Description The WP810/WP822/WP825 Wireless IP phone enhances communication and combines usability and scalability in industries such as warehousing, catering and retail as well as in factory settings.
  • Page 11 Arrow key combination (Up, Allows navigation of the cursor through the displayed menu options. Down, Left, Right) Off-hook / Dial key Enters dialing mode, or dials number entered. Provides the digits, letters, and special characters in context-sensitive applications. Alphanumeric Keypad For + sign, press and hold key 0.
  • Page 12 Figure 7: WP822 Description The following table describe the WP822 keypad keys. Description The proximity senor can detect and measure gravitational acceleration, tilt, Proximity sensor vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume.
  • Page 13 LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting… 3.5 mm headset jack Phone connector for the headphones/headsets. Color LCD Screen 1.8-inch (128×160) color LCD Correspond to functions displayed on the LCD. These functions change depending Softkeys on the current context. Menu/OK key Access to contacts list.
  • Page 14 Figure 8: WP825 Description The following table describe the WP825 keypad keys. Description The proximity senor can detect and measure gravitational acceleration, tilt, Proximity sensor vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume.

  • Page 15: Icons Description

    Hands-free / Speaker key Activates or deactivates the mute feature when keep pressing on * in idle screen. LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting… 3.5 mm headset jack Phone connector for the headphones/headsets. Color LCD Screen 1.8-inch (128×160) color LCD Correspond to functions displayed on the LCD.

  • Page 16: Handset Menu

    Outgoing Call notification Missed Call notification Rejected Call notification Incoming Call notification Mute enabled icon DND enabled icon SRTP & TLS enabled icon Contacts Call History Voice Mail Diagnosis Settings Status Table 9: Icons Description Note SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. Handset Menu The handset has an easy-to-use menu structure.
  • Page 17 Figure 9: Menu Structure Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or Contacts editing the entries and also deleting the selected contacts. Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts Call History to Shared Contacts directly from call logs.

  • Page 18: Obtain Ip Address

    ● Basic Settings: Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. ● Adv. Settings: Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. Displays account status, system info, Network status and network statistics ●...

  • Page 19: Configuration Via Web Browser

    3. Access Network Status menu to obtain the IP address of the WP810/WP822/WP825. Figure 11: Obtaining IP Address WEB GUI ACCESS CONFIGURATION The WP810/WP822/WP825 can be configured using: Web GUI embedded on the handset using PC’s web browser. LCD Configuration Menu using the WP810/WP822/WP825 keypad. Note From the Web GUI, you can configure all the functions supported by the WP810/WP822/WP825;...

  • Page 20: Saving The Configuration Changes

    Users can select the language in web GUI login page, or at the upper right of the web GUI after logging in. Figure 12: Web GUI Language login page Figure 13: Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.

  • Page 21: Changing User Level Password

    Table 11: Web UI Access Level Changing User Level Password 1. Access the Web GUI of your phone using the admin’s username and password. 2. Press Login to access your settings. 3. Go to Maintenance �� Web Access. 4. locate User Password section: Type in your new user password in New Password field.
  • Page 22 Figure 15: Admin Level Password Important DO NOT USE same password for both user and admin accounts. The password is case sensitive with maximum length of 25 characters. Changing HTTP/HTTPS Web Access Port 1. Access the Web GUI of your handset using the admin’s username and password. (Default username and password are admin/Random password from the sticker on the back of the unit.).

  • Page 23: Web Gui Settings

    Figure 16: Web Access Port WEB GUI SETTINGS This section describes the options in the WP810/WP822/WP825 Web UI. As mentioned, you can log in as an administrator or an end user. Status: Display account status, network status and system info. Accounts: Configure accounts with general settings, SIP settings, codec settings, call settings and advanced settings.

  • Page 24: Status/System Info

    Shows Device ID in hexadecimal format. This is needed by network administrators for troubleshooting. The MAC Addres address will be used for provisioning and can be found on the label on original box and on the label located on the bottom panel of the device. IPv4 Addres Indicates the configured address mode: DHCP or Static IP...

  • Page 25: Account/General Settings

    Core Specifies Core version. Base Specifies Base version. IP Geographic Information Time Zone information Time Zone System Time System up time since last reboot. System Up Time System Time Shows actual time and date according to your configuration Service Status Reveals status of GUI Phone Reveals status of phone...

  • Page 26: Account/Network Settings

    Configures the URL or IP address, and port of the SIP server. This will be used when the Secondary SIP Server primary SIP server fails. Configures the IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller.

  • Page 27: Account/Sip Settings

    each IP. This behavior lasts if DNS TTL (time-to-live) is up. ● Saved one until no responses: If the option is set with “Saved one until no responses”, it will send register messages to the previously registered IP first, but this behavior will persist until the registered server does not respond.
  • Page 28 REGISTER message will contain “Expires: 0” to unbind the connection. Three options are available: The default setting is “No”. ● If set to “All”, the SIP user’s registration information will be cleared when the phone reboots. The SIP Contact header will contain “*” to notify the server to unbind the connection. ...
  • Page 29 Default value is 0. The valid range is 0-128 s Determines the network protocol used for the SIP transport. Users can choose from TCP, UDP SIP Transport and TLS. The default setting is “UDP”. Based on option “SIP Transport” and this option “SIP Listening Mode”, phone will decide which transport protocol it should listening to from the incoming request.
  • Page 30 The default setting is “No”. This option is used to configure default ringtone. If set to “Yes”, configured default ringtone Ignore Alert-Info header will be played. The default setting is “No”. Custom SIP Headers Controls whether the Privacy header will present in the SIP INVITE message or not, whether the header contains the caller info.
  • Page 31 Enable Session Timer This option is used to enable or disable session timer on the phone side. The default setting is “No”. The SIP Session Timer extension (in seconds) that enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE). If there is no refresh via an UPDATE or re-INVITE message, the session will be terminated once the session interval expires.
  • Page 32 INVITE Unauthorized response. Default setting is “No”. Table 17: Account/SIP Settings Account/Audio Settings Preferred Multiple vocoder types are supported on the phone, the vocoders in the list is a higher preference. Users can Vocoder configure vocoders in a preference list that is included with the same preference order in SDP message. Use First Matchin When it is set to “Yes”, the device will use the first matching vocoder in the received 200OK SDP as the codec.

  • Page 33: Account/Call Settings

    Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that Voice the “ptime” value for the SDP will change with different configurations here. This value is related to the codec Frames used and the actual frames transmitted during the in-payload call. For end users, it is recommended to use the Per TX default setting, as incorrect settings may influence the audio quality.
  • Page 34 Auto If set to “Yes”, the phone will automatically turn on the speaker phone to answer incoming calls after a short Answer reminding beep. Default setting is “No”. Refer-To If set to “Yes”, the “Refer-To” header uses the transferred target’s Contact header information for attended Use Target transfer.
  • Page 35 Specifies matching rules with number, pattern, or Alert Info text (up to 3 matching rules). When the incoming caller ID or Alert Info matches the rule, the phone will ring with selected distinctive ringtone. Matching rules: Specific caller ID number. For example, 8321123. A defined pattern with certain length using x and + to specify, where x could be any digit from 0 to 9.

  • Page 36: Settings Page Definitions

    Feature Key Synchronization is enabled, the call feature will be handled by Broadsoft server, not by the phone. Table 21: Account/Feature Codes Account Swap Swap Account Settings Swap configurations between two accounts Table 22: Account Swap Settings Page Definitions Settings/General Settings Local RTP Defines local RTP port used to listen and transmit RTP packets.

  • Page 37: Settings/Call Features

    System Identification Enter a System Identification  Configures the number of the door system. When a call number is the system number, the System Number open door button will be displayed on LCD. Configures the access password of the door system. This password corresponds to the Access Password system number.
  • Page 38 Multicast Click to disable or enable Multicast paging Paging Allowed In Allow Multicast paging when DND Mode is enabled DND Mode During active call if incoming multicast page is higher priority (1 being the highest) than this value the Paging Barge call will be held, and multicast page will be played.
  • Page 39 Allow DHCP Allows device to get provisioned for Time Zone from DHCP Option 2 in the local server. Option 2 to Override Time Zone Setting This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5, M4.1.0, M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time.
  • Page 40 Disable Disables the LED Pattern that shows when there is an unread Voicemail. Voicemail Default value is "No" LED Pattern Disable Disables the LED Pattern that shows when there is an unread Message. Message LED Default value is "No" Pattern Ringtone Configures tone frequencies according to user preference.

  • Page 41: Network/Basic Settings

    Configure the interval (in seconds) of phone sending an interval quality report to the VQ RTCP-XR Interval Report Period central report collector periodically throughout a call. Alert Report Configure the threshold value of listening MOS score (MOS-LQ) multiplied by 10. Warning Threshold for Moslq The threshold value of MOS-LQ causes the phone to send a warning alert quality report to the central report collector.
  • Page 42 OpenVPN® Enable Enables/Disables OpenVPN® feature. Default is “No”. Selects OpenVPN® mode: ● Simple Mode: The options below will be visible and the administrator needs to configure them manually. OpenVPN® mode ● Expert Mode: Only "Upload OpenVPN® config file" will be available.  The administrator can upload the config file.
  • Page 43 Country Selects the country code for the Wi-Fi settings. SSID 1-20 Wi-Fi name SSID Enabled Enable/Disable SSID Hidden Specifies if it is a Hidden SSID Security This parameter defines the security mode used for the wireless network when the SSID is hidden. 3 Modes are available: –...

  • Page 44: Maintenance Page Definitions

    Select the address mode for the IPv6 Address obtained on the phone. Default is “Auto-configured”. If set to “Statically configured”, additional information will be required: Full Static: Configures IPv6 address using Full Static type. Static IPv6 Address IPv6 Address IPv6 Prefix length Prefix Static: Configures IPv6 address using Prefix Static type.
  • Page 45 Disable Firmware Disables the Firmware Upgrade confirmation popup. Upgrade Set to “No” by Default. Confirmation Validate Hostname in To validate the hostname in the SSL certificate Certificate Allow DHCP Default setting is “Yes”. DHCP option 66 originally was only designed for TFTP server. Later on it was Option 43 extended to support an HTTP URL.
  • Page 46 Config Server The password for the config server. Password Config File Enables your ITSP to lock configuration updates. If configured, only the configuration file with the Prefix matching encrypted prefix will be downloaded and flashed into the phone. Config File Enables your ITSP to lock configuration updates.
  • Page 47 Firmware Defines the server path for the firmware server. Server Path Firmware Server The username for the firmware server. Username Firmware Server The password for the firmware server. Password Firmware File Enables your ITSP to lock firmware updates. If configured, only the firmware with the matching encrypted Prefix prefix will be downloaded and flashed into the phone.
  • Page 48 Configures whether the SIP log will be included in the syslog messages. The default setting is “No”. Send SIP Log Note: By setting Send SIP Log to Yes, the phone will still send SIP log from syslog even when Syslog Level set to NONE.
  • Page 49 Configures periodic inform interval to send the inform packets to TR-069 Auto Configuration Periodic Inform Server. Interval The default setting is 86400 Connection Request Specifies the username for the ACS to connect to the phone. Username Connection Request Specifies the password for the ACS to connect to the phone. Password Connection Request The port for the ACS to connect to the phone.
  • Page 50 SIP TLS SSL Private key password used for SIP Transport in TLS/TCP. Private Key Password Custom Certifi The uploaded custom certificate will be used for SSL/TLS communication instead of the WP phone default cate certificate. Web Access Sets the protocol for web interface. The default setting is “HTTP”. Mode Enable User Administrator can disable or enable user web access.

  • Page 51: Maintenance Tools

    With RTP Packets Choose whether the packet capture file contains RTP or not. With Secret Key Information Include secret key to decrypt the capture TLS packets USB Filename Filename of the capture. Only required for USB. Select "Yes" from the drop-down list to make packet capture based on a specific Channel Capture in Monitor Mode and Bandwidth.
  • Page 52 Directory/Phonebook Management Enable Phonebook XML Enables Phonebook XML download via HTTP, HTTPS, or TFTP. Download HTTP/HTTPS The user name for the HTTP/HTTPS server. User Name HTTP/HTTPS Password The password for the HTTP/HTTPS server Configures the server path to download XML phonebook file. This field could be IP Phonebook XML Server Path address or URL, with up to 256 characters.

  • Page 53: Upgrading And Provisioning

    User Name Configures the bind "Username" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configures the bind "Password" for querying LDAP servers. The field can be left blank if the Password LDAP server allows anonymous binds.

  • Page 54: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP810/WP822/WP825. Then login with the administrator username and password. Go to Maintenance �� Upgrade and Provisioning�� Firmware., enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 55: Factory Reset

    program will download a generic cfg.xml file. The configuration file name should be in lower case letters. For more details on XML provisioning, please refer to the following document: https://documentation.grandstream.com/knowledge-base/sip-device-provisioning-guide/ FACTORY RESET Restore to Factory Default via LCD Menu Warning Restoring the Factory Default Settings will delete all configuration information on the phone.

  • Page 56: Led Control

    Added support for reboot notification for certain if must reboot to apply settings. [Reboot Confirmation] Added support for different account ringtones without using Match Incoming Caller ID. [Account Ringtone and Default Ringtone] Added Support to configure F-timer and B-timer. [SIP Timer B Timeout] [SIP Timer F Timeout]...
  • Page 57 Firmware Version 1.0.7.68 Added support for GDMS. [TR-069] Added support for Turkish language. [Multi-language] Added Japanese language support on LCD. [Multi-language] Update Wi-Fi Security type from “WPA PSK” to “WPA/WPA2 PSK”. [Security Type] Added support for “Feature Key Synchronization”. [Feature Key Synchronization] Added support for “Capture”.

This manual is also suitable for:

Wp822 seriesWp825 series

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