Grandstream Networks WP810 Series User Manual
Cordless wi-fi ip phone
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- Quick start manual ,
- User manual (81 pages) ,
- Administration manual (62 pages)
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Summary of Contents for Grandstream Networks WP810 Series
- Page 1 Grandstream Networks, Inc. WP810/WP822/WP825 Series Cordless Wi-Fi IP Phone User Guide...
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Page 2: Product Overview
WP810/WP822/WP825 - User Guide WELCOME The WP810 is a portable Wi-Fi IP phone designed to suit a variety of enterprises and vertical market applications, including retail, logistics, medical and security. This basic cordless Wi-Fi phone comes equipped with integrated dual-band 802.11a/b/g/n/ac Wi-Fi, an advanced antenna design and roaming support. -
Page 3: Technical Specifications
● Network Settings: Configure the networks settings including Wi-Fi settings, and additional networks settings. ● Basic Settings: Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. ● Adv. Settings: Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. - Page 4 Displays account status, system info, Network status and network statistics ● Account status ● System Info: Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time.
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Page 5: Getting Started
Table 3: WP822 Technical Specifications WP825 Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or Contacts editing the entries and also deleting the selected contacts. Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts Call History to Shared Contacts directly from call logs. - Page 6 Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or editing the entries and also deleting the selected contacts. Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts Call History to Shared Contacts directly from call logs.
- Page 7 Figure 1: WP810 Package Content WP822 Figure 2: WP822 Package Content WP825...
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Page 8: Setting Up The Phone
Figure 3: WP825 Package Content Important Check the package before installation. If you find anything missing, contact your system administrator. Setting up the Phone Charging Station Plug the power adapter into a power source socket to start using the charging station. Figure 4: Charging Station Handset Please refer to the following steps in order to setup your WP810/WP822/WP825 phone:... -
Page 9: Battery Information
Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer to Battery Information. Figure 5: Handset Setup Battery Information WP810 Technology: Rechargeable Li-ion Battery Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V) Capacity: 1500mAh Standby time: up to 120 hours Talk time: up to 6 hours’... -
Page 10: Handset Keys Description
Very Important Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which lead to damage your battery and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm. Handset Keys Description The WP810/WP822/WP825 Wireless IP phone enhances communication and combines usability and scalability in industries such as warehousing, catering and retail as well as in factory settings. - Page 11 Provides the digits, letters, and special characters in context-sensitive applications. Alphanumeric Keypad For + sign, press and hold key 0. Hands-free / Speaker key Activates or deactivates the mute feature when keep pressing on * in idle screen. LED indicator 1dual-color LED indicator indicating power, call, battery, message waiting…...
- Page 12 The following table describe the WP822 keypad keys. Description The proximity senor can detect and measure gravitational acceleration, tilt, Proximity sensor vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume. PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
- Page 13 Figure 8: WP825 Description The following table describe the WP825 keypad keys. Description The proximity senor can detect and measure gravitational acceleration, tilt, Proximity sensor vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume.
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Page 14: Icons Description
Correspond to functions displayed on the LCD. These functions change Softkeys depending on the current context. Menu/OK key Access to contacts list. Selects the option chosen by the cursor or enters the main menu from the home On-hook or Power key screen. -
Page 15: Led Status
● Account status ● System Info: Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time. ● Network status: Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP), IPv4 address, IPv6 address, Subnet Mask, Gateway, DNS server. - Page 16 Figure 9: Menu Structure Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or Contacts editing the entries and also deleting the selected contacts. Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts Call History to Shared Contacts directly from call logs.
- Page 17 ● Basic Settings: Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. ● Adv. Settings: Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. Displays account status, system info, Network status and network statistics ●...
- Page 18 . , ’ ? ! ” – 1 A B C 2 D E F 3 G H I 4 J K L 5 M N O 6 P Q R S 7 T U V 8 W X Y Z 9 .
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Page 19: Configuration Via Web Browser
Web GUI embedded on the handset using PC’s web browser. LCD Configuration Menu using the WP810/WP822/WP825 keypad. Note From the Web GUI, you can configure all the functions supported by the WP810/WP822/WP825; while via keypad menu, you can access limited configuration. Configuration via Web Browser The WP810/WP822/WP825 embedded Web server responds to HTTP/HTTPS GET/POST requests. -
Page 20: Saving The Configuration Changes
Figure 11: Web GUI Language login page Figure 12: Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit. Web UI Access Level Management There are two default passwords for the login page: Password... -
Page 21: Changing User Level Password
Table 16: Web UI Access Level Changing User Level Password 1. Access the Web GUI of your phone using the admin’s username and password. 2. Press Login to access your settings. 3. Go to Maintenance �� Web Access. 4. locate User Password section: Type in your new user password in New Password field. - Page 22 Figure 14: Admin Level Password Important DO NOT USE same password for both user and admin accounts. The password is case sensitive with maximum length of 25 characters. Changing HTTP/HTTPS Web Access Port 1. Access the Web GUI of your handset using the admin’s username and password. (Default username and password are admin/Random password from the sticker on the back of the unit.).
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Page 23: Basic Operations
Figure 15: Web Access Port BASIC OPERATIONS Home Screen The Home screen comprises three pages that make it easy for the customer to access some settings, parameters or notifications. Please refer to the following screenshots: Figure 16: Home screen pages Home Screen Page: This page lists the SIP account status, for example on the screenshot above account 3333 is registered. -
Page 24: Manual Connection
For example, the user can pre-configure the WP to automatically connect to the Wi-Fi network at the client site, making it easier for the client to use the phone without going through the setting up manually the Wi-Fi network. Also, the client could have the SSID hidden by default, and the handset would still be able to connect to the Wi-Fi network since they have SSID and password information configured. -
Page 25: Checking Status
Note WP810/WP822/WP825 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign up or login before it is allowed to use Wi-Fi. Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band (Automatic) under Settings ��... - Page 26 1. Press Menu key to bring up operation menu. 2. Use arrow keys to reach Status menu and navigate to Network Status. Figure 21: Network Status Setting Description IPv4 Info Displays the IPv4 address type. IPv4 Address Type IPv4 Address Displays the IPv4 address.
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Page 27: Network Statistics
Figure 22: System Status The following information will be displayed: Setting Description MAC Address Displays the MAC Address of the phone. System Version Displays the current firmware version installed. Recovery Version Displays the recovery version installed. Rollback Firmware Click to roll back the firmware to the “Recovery Version” firmware. U-boot Version Displays the u-boot version installed. -
Page 28: Configuring The Lcd Brightness And Screen Timeout
BSSID Displays the MAC address of the Access Point on which the handset is connected. IPv4 Address Displays the IP address of the handset. IPv6 Address 1 Displays the IPv6 address. Signal strength Displays the Wi-Fi signal strength. Connections Speed Displays the link speed (Mbps) Channel Displays the channel used. -
Page 29: Register Account Via Lcd Menu
4. Go to Account tab and select the account to configure. 5. In General Settings, set the following: Account Active to Yes. Account Name: Any name to identify this specific user. SIP Server field with your SIP server IP address or FQDN. Secondary SIP Server with your secondary SIP server IP address or FQDN. -
Page 30: Selecting Phone Language
Selecting Phone Language The WP810/WP822/WP825 support different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings. 3. -
Page 31: Adjusting Speaker And Earpiece Volume
If PTT/Paging button is customized by the administrator to be Mute/Unmute, users can press the Multi-function button to Mute/Un-mute the MIC during calls. Adjusting Speaker and Earpiece Volume Press volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone / speaker. -
Page 32: Setting The Ringtones
Figure 28: Ringer Volume Setting the Ringtones You can change the ringer melody for an incoming call. The device has different ringer melodies and in order to configure the desired melody, proceed as follows: 1. Press Menu to bring up operation menu. 2. -
Page 33: Call Operations
Figure 31: Reboot CALL OPERATIONS Placing calls To place calls, you can use the following mode: Earpiece mode: pressing the off-hook / dial key to dial out. Speakerphone mode: pressing the speakerphone key to dial out. Headset mode: pressing the off-hook / dial key to dial out using connected headset. During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset. -
Page 34: Dialing From Phonebook
Figure 32: Dialing from Call History Note In step 3, users can press “Options” softkey followed by “Edit before Dialing” option to edit the number before initiating the call. The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase oldest dialed number when a new number is dialed. -
Page 35: Auto Answer
When receiving an incoming call, you can answer the call using following steps: Earpiece mode: Press Dial Key to pick up the call, or “Accept” softkey (left softkey). Speakerphone mode: Press Speaker Key to pick up the call. Headset mode: Press Dial Key to pick up the call, or “Accept”... -
Page 36: Rejecting Calls
To terminate the calls, press Hang-Up key Note When enabled, the User can hang up the call by placing the phone upside down. Rejecting Calls To reject an incoming call, press Hang-Up key Call Hold/Resume During active call, press the right softkey “Hold” to put the established call on hold. To resume the call, press the right softkey “Unhold”... -
Page 37: Do Not Disturb
Do Not Disturb You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu. If DND mode is activated, all incoming calls will receive busy treatment depending on your configuration (forward to voice mail, busy tone…). To enable or disable the DND mode, Access LCD Menu ��... -
Page 38: Call Transfer
Others: The incoming call will be forwarded when the handset is busy or no answer after certain interval “Delayed Call Forward Wait Time (s)” or if the phone is set to DND mode. Note The call forwarding can be also configured from the Web GUI ��... -
Page 39: Speed Dial
Attended Transfer Options 4. If the user taps on “Split” soft key to separate the calls, the user will talk to the second established call while the first call is on hold. Speed Dial Speed dial allows users to perform single-digit dialing to predefined numbers. This feature is particularly useful to speed up dialing frequently used or hard-to-remember numbers. -
Page 40: Way Conference
Off-hook Auto Dial This new feature could let the user configures the digits to be dialed via the first account when the phone is off-hook and defines the timeout (in seconds) for the off-hook auto dial. Figure 41: Off-hook Auto Dial feature Off-hook Auto Dial Delay defines the timeout (in seconds) for off-hook auto dial. -
Page 41: Participate In Ucm Conference Room
Figure 43: 3-way Conference Call Muted/Unmuted UCM Conference Participate in UCM Conference Room Users could dial the UCM conference room extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator. Figure 44: Join UCM Conference Room Figure 45 : UCM... -
Page 42: Play Voice Mail Messages
Figure 46: LCD Menu – Voice Mail ID Using Web Interface 1. Access Web GUI Interface. 2. Go to Accounts �� Account x �� General Settings 3. Configure Voice Mail Access Number. Figure 47: Web UI – Voice Mail Access Number Play Voice Mail Messages 1. - Page 43 Notes If VM is protected by a password, users can enter the password using the hanset keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. When having un-read voicemails on the handset, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.
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Page 44: Dial Out From Call History
Account Choose the default account you want to dial with this contact. Primary Select which number is the primary choice. Table 21: New Contact Parameters Search for a contact: in case finding a specific contact among a batch of contacts is difficult, users can press the middle button for “Search”... -
Page 45: View Messages
MESSAGES The WP810/WP822/WP825 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone’s menu to launch SMS application. View Messages On the Messages list screen, under Inbox tap on one of the messages using the OK button to view the Messages details. Figure 53: View Messages Dialog Create Messages Tap on “New”... - Page 46 Unconditional Call Forward. To set up unconditional call forward: Off hook the phone. Dial *72 and then enter the number to forward the call. Press Call softkey or Dial key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: Off hook the phone.
- Page 47 You can enable and configure the PTT settings using the handset LCD menu: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings �� Advanced settings �� PTT and paging. 3. Choose PTT settings and enable the PTT function. 4.
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Page 48: Ptt Configuration Settings
It is possible to output PTT audio via the 3.5 mm audio jack if the device has one. Figure 58: PTT Call (Caller) 5. The devices which are in the same channel will receive the PTT call. 6. Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release. Figure 59: PTT Call Release 7. -
Page 49: Igmp Settings
Enabling Group Paging Feature You can enable and specify settings for the Group Paging feature through the phone’s user interface. To specify the Group Paging feature settings: 1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings��... -
Page 50: Upgrading And Provisioning
Figure 61: IGMP setting CONNECTING WP8XX TO GRANDSTREAM DOOR SYSTEM (GDS) The WP8xx offers a powerful integration with Grandstream Door System (GDS) and allows users to open the door, initiates call to the GDS and gets real time audio/video stream from the door system. The WP8xx can be connected with the GDS in two different ways, either using peering mode (without a SIP server) or through a SIP server. -
Page 51: Configure Via Web Gui
Figure 62: Upgrade Configuration via Keypad Menu Configure via Web GUI Open a web browser on PC and enter the IP address for the handset. Then login with the administrator username and password. Go to Maintenance �� Upgrade and Provisioning ��... -
Page 52: Provisioning And Configuration File Download
Please check our web site at https://www.grandstream.com/support/firmware for latest firmware. Instructions for local firmware upgrade via TFTP: 1. Unzip the firmware files and put all of them in the root directory of the TFTP server. 2. Connect the PC running the TFTP server and the device to the same LAN segment. 3. -
Page 53: Restore To Factory Default Via The Web Gui
Figure 64: LCD – Confirm Factory Reset 3. Once confirming the factory reset, the device will reboot with the default factory settings. Restore to Factory Default via the Web GUI 1. Login to Web GUI and go to Maintenance �� Tools. - Page 54 Firmware Version 1.0.11.8 No major changes Firmware Version 1.0.11.2 No major changes Firmware Version 1.0.9.23 No major changes. Firmware Version 1.0.7.83 No major changes. Firmware Version 1.0.7.68 Added support for letters with accent. [Keypad] Added support to differentiate rejected calls icon from missed calls. Now the rejected calls will be logged as received calls with different icon.