Grandstream Networks WP810 User Manual
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Grandstream Networks WP810 User Manual

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Grandstream Networks, Inc.
WP810/WP822/WP825
Guide

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Summary of Contents for Grandstream Networks WP810

  • Page 1 Grandstream Networks, Inc. WP810/WP822/WP825 Guide...

  • Page 2: Product Overview

    WELCOME The WP810 is a portable Wi-Fi IP phone designed to suit a variety of enterprises and vertical market applications, including retail, logistics, medical and security. This basic cordless Wi-Fi phone comes equipped with integrated dual-band 802.11a/b/g/n/ac Wi-Fi, an advanced antenna design and roaming support.

  • Page 3: Technical Specifications

    ● 200 hours standby time. ● 8 hours talk time. WP825 Table 1: WP810/WP822/WP825 Features at a Glance Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings.
  • Page 4 Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing) Temperature and Humidity Storage Temperature: -20~60°C; Storage Humidity:10~90%(non-condensing Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery. Package Contents Quick Installation Guide. Compliance FCC, CE, RCM, IC Table 2: WP810 Technical Specifications...
  • Page 5 WP822 SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, Protocols/Standards NTP, STUN, SIMPLE, 802.1x, TLS, SRTP, IPv6 Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band DTMF (In audio, RFC2833, SIP Voice Codecs and Capabilities INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS Graphic Display...
  • Page 6 Compliance FCC, CE, RCM, IC, UKCA Table 3: WP822 Technical Specifications WP825 SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, Protocols/Standards NTP, STUN, SIMPLE, 802.1x, TLS, SRTP, IPv6 Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band and out-of-band DTMF (In audio, RFC2833, SIP Voice Codecs and Capabilities INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS Graphic Display...

  • Page 7: Getting Started

    Equipment Packaging WP810/WP822/WP825 ● 1x Handset unit ● 1x Universal power supply 5V ● 1x Charging station ● 1x Belt clip ● 1x Rechargeable battery ● 1x Quick Installation Guide Table 5: Equipment Packaging Figure 1: WP810 Package Content WP822...

  • Page 8: Setting Up The Phone

    Figure 2: WP822 Package Content WP825 Figure 3: WP825 Package Content Important Check the package before installation. If you find anything missing, contact your system administrator. Setting up the Phone Charging Station Plug the power adapter into a power source socket to start using the charging station.

  • Page 9: Battery Information

    Figure 4: Charging Station Handset Please refer to the following steps in order to setup your WP810/WP822/WP825 phone: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner. 3. Close the battery cover.

  • Page 10: Handset Keys Description

    Talk time: up to 8 hours’ active talk time In order to get the best performance of your WP810/WP822/WP825, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.
  • Page 11 Figure 6: WP810 Description The following table describe the WP810 keypad keys. Reference Description The proximity senor can detect and measure gravitational Proximity sensor acceleration, tilt, vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume.
  • Page 12 ● Lock key: Long press to lock keypad against unintentional entries, for this to work enable lock screen from LCD settings under Basic settings => Display Contacts Access to contacts list Microphone Picks up audio earpiece and hands-free calls WP810 keypad keys Description WP822 Figure 7: WP822 Description...
  • Page 13 The following table describe the WP822 keypad keys. Reference Description The proximity senor can detect and measure gravitational Proximity sensor acceleration, tilt, vibration, altitude changes, and static position. Earphone Delivers audio output. Volume up / Down Keys Configure the handset and ringtone volume. PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
  • Page 14 ● Lock key: Long press to lock keypad against unintentional entries, for this to work enable lock screen from LCD settings under Basic settings => Display Microphone Picks up audio earpiece and hands-free calls WP822 keypad keys Description WP825 Figure 8: WP825 Description The following table describe the WP825 keypad keys.

  • Page 15: Icons Description

    Microphone Picks up audio earpiece and hands-free calls WP825 keypad keys Description Icons Description Following table contains description of each icon that might be displayed on the screen of the WP810/WP822/WP825. Battery status Charging Wi-Fi not enabled/configured Wi-Fi signal status...

  • Page 16: Led Status

    Outgoing Call notification Missed Call notification Rejected Call notification Incoming Call notification Mute enabled icon DND enabled icon SRTP & TLS enabled icon Contacts Call History Voice Mail Diagnosis Settings Status Table 9: Icons Description Note SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. LED Status Red Fast Flashing Upgrading...

  • Page 17: Handset Menu

    Missed call (s) Red Slow Flashing New voicemail (s) New SIP Message (s) Red Solid Network disconnected LED OFF Normal Table 10: LED Status Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the handset and press “Menu” (softkey in the middle).
  • Page 18 Frequency, Tx packets, Tx error packets, Tx error rate, Tx drop packets, Tx drop rate, Rx packets, Rx error packets, Rx error rate, Rx drop packets, Rx drop rate. Table 11: Handset Menu Keypad The WP810/WP822/WP825 keypad can be used by tapping on an input field. The keypad has 4 modes “Ab3”, “ABC”, “abc” and “123”. Default mode is “Ab3”.
  • Page 19 Figure 10: Keypad Modes “Ab3” Mode: This mode allows to enter capital letters, small letters, digits and symbolic characters. Following table describes allowed characters for each key. Description Description Description . , ’ ? ! ” – 1 D E F d e f 3 A B C a b c 2 G H I g h i 4 M N O m n o 6...
  • Page 20 Web GUI embedded on the handset using PC’s web browser. LCD Configuration Menu using the WP810/WP822/WP825 keypad. Note From the Web GUI, you can configure all the functions supported by the WP810/WP822/WP825; while via keypad menu, you can access limited configuration.

  • Page 21: Configuration Via Web Browser

    3. You may check the IP address on the phone LCD menu Status �� Network Status. Please see Obtain WP810/WP822/WP825 IP Address 4. Open Web browser on your computer and enter the WP810/WP822/WP825 IP address in the address bar of the browser. 5. Enter the administrator’s username and password to access the Web Configuration Menu.

  • Page 22: Saving The Configuration Changes

    Figure 11: Web GUI Language login page Figure 12: Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.

  • Page 23: Changing User Level Password

    The password is case-sensitive with a maximum length of 1 to 512 characters length. Changing Admin Level Password 1. Access the Web GUI of your WP810/WP822/WP825 using the admin’s username and password. (Default username and password is admin/Random Password from the sticker on the back of the unit).
  • Page 24 1. Type in the admin password in the Current Password field 2. Type in your new admin password in New Password field. 3. Type in again same entered password in Confirm Password field. 5. Press Save button to save your new settings. Figure 14: Admin Level Password Important DO NOT USE same password for both user and admin accounts.

  • Page 25: Basic Operations

    Figure 15: Web Access Port BASIC OPERATIONS Home Screen The Home screen comprises three pages that make it easy for the customer to access some settings, parameters or notifications. Please refer to the following screenshots: Figure 16: Home screen pages Home Screen Page: This page lists the SIP account status, for example on the screenshot above account 3333 is registered.
  • Page 26 Note For easy deployment, WP810/WP822/WP825 out of the box is preconfigured to connect to a default SSID named wp_master with a password (WPA/WPA2 PSK) equal to wp!987@dmin, users can adapt these settings from the web UI as well to make it easier for deployment on customer site.

  • Page 27: Manual Connection

    The handset will display Wi-Fi icon on the main LCD menu if the con nection to the Wi-Fi network is successful. Figure 18: Connecting to Wi-Fi Network Note WP810/WP822/WP825 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign up or login before it is allowed to use Wi-Fi. Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the handset will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor.

  • Page 28: System Status

    Figure 20: Account Status The following information will be displayed: Item Description Displays the information about the first account including name, number and the status of its registration. Account 1 Account 2 Displays the information about the second account including name, number and the status of its registration. Table 17: Account Status Description System Status To check the system info, follow these steps:...

  • Page 29: Network Status

    Hardware Version Displays the hardware version installed. PN Number Displays the Part Number. Country code Displays the country code. Running Time Displays the time during which the handset is powered on and working. Table 19: System Info Description Network Status To check the handset network information status, follow these steps: 1.

  • Page 30: Network Statistics

    Alternate DNS Displays the IPv6 address of the secondary DNS Server. Other Info MAC address Displays the handset’s MAC address. Table 18: Network Status Description Network Statistics To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu. 2.

  • Page 31: Configuring The Lcd Brightness And Screen Timeout

    To view the network monitor parameters, follow these steps: 1. Press Menu key to bring up operation menu. 2. Use arrow keys to reach Status menu and navigate to Network Monitor. The following information will be displayed: RSSI (Received Signal Strength Indicator) measures the strength of the wireless signal, helping in signal quality RSSI assessment and troubleshooting connectivity issues.

  • Page 32: Register A Sip Account

    Register a SIP Account The WP810/WP822/WP825 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section. Register Account via Web User Interface 1. Access your handset base station web UI by entering its IP address in your favorite browser.

  • Page 33: Phone Settings

    Figure 25: SIP Accounts Configuration PHONE SETTINGS Selecting Phone Language The WP810/WP822/WP825 support different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu.

  • Page 34: Adjusting Speaker And Earpiece Volume

    While muted, the icon will be displayed on the screen. To unmute the microphone during an established call, press the button “Options” (Left softkey), choose “Unmute” and press “Select” button (left softkey or OK button) to switch off the microphone. Figure 27: Muting the Microphone Note If PTT/Paging button is customized by the administrator to be Mute/Unmute, users can press the Multi-function button to Mute/Un-mute the MIC during calls.

  • Page 35: Setting The Ringer Volume

    Figure 27: Audio Control – Noise Shield 2.0 Ringtones Setting the Ringer Volume To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings. 2. Navigate to Basic Settings, and then select Sound tab. 3.

  • Page 36: Date And Time

    Date and Time On the WP810/WP822/WP825 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually. You can configure the time format and date format respectively.

  • Page 37: Make A Call Using A Line

    Earpiece mode: pressing the off-hook / dial key to dial out. Speakerphone mode: pressing the speakerphone key to dial out. Headset mode: pressing the off-hook / dial key to dial out using connected headset. During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset. Make a Call using a Line Making calls require the use of SIP lines.

  • Page 38: Dialing From Phonebook

    In step 3, users can press “Options” softkey followed by “Edit before Dialing” option to edit the number before initiating the call. The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase oldest dialed number when a new number is dialed.

  • Page 39: Auto Answer

    Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP810/WP822/WP825 will automatically answer incoming calls using speaker mode. To activate / deactivate the auto answer feature: Using LCD Menu 1.

  • Page 40: Rejecting Calls

    When enabled, the User can hang up the call by placing the phone upside down. Rejecting Calls To reject an incoming call, press Hang-Up key Call Hold/Resume During active call, press the right softkey “Hold” to put the established call on hold. To resume the call, press the right softkey “Unhold”...

  • Page 41: Do Not Disturb

    Do Not Disturb You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu. If DND mode is activated, all incoming calls will receive busy treatment depending on your configuration (forward to voice mail, busy tone…). To enable or disable the DND mode, Access LCD Menu ��...

  • Page 42: Call Transfer

    The call forwarding can be also configured from the Web GUI �� Accounts �� Feature codes. Call Transfer The WP810/WP822/WP825 support the call transfer feature, you can transfer a call to another party using one of the following ways: Blind transfer: Transfer a call directly to another party without consulting Attended transfer: Transfer a call with prior consulting.

  • Page 43: Speed Dial

    WP825/WP822 1. Press “Transfer” softkey during a call, and then enter the number you want to transfer the call to. 2. Select Attended transfer by pressing on Attended key. Attended Transfer 3. After transfer target answers the call, the following screen will be shown up. If the transferor taps on Confirm, the call wil be transferred, and the WP825/WP822 will hang up the call Attended Transfer Options 4.

  • Page 44: Way Conference

    Users can find the configuration in Web UI ->Settings-> Call Features. 3-Way Conference The WP810/WP822/WP825 support creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1.

  • Page 45: Participate In Ucm Conference Room

    Figure 41: 3-way Conference Call Figure 42: 3-way Conference Call on Hold Figure 43: 3-way Conference Call Muted/Unmuted UCM Conference Participate in UCM Conference Room Users could dial the UCM conference room extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator.

  • Page 46: Set Voice Mail Id

    Figure 45 : UCM Conference Room Call put on Hold. Voice Mail The voice mail feature ensures that you will never miss any important messages. It permits either to leave voice mails to someone else or receive and listen to voice mails via the handset Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using the Handset Menu or Web Interface.

  • Page 47: Play Voice Mail Messages

    Figure 47: Web UI – Voice Mail Access Number Play Voice Mail Messages 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Voicemail tab. 3. Choose the account, press “Select” button and enter Voicemail password then you can select visually and retrieve your voice messages saved on your voice mail and listen to each individual voicemail.
  • Page 48 Notes The WP810/WP822/WP825 support 500 contacts as maximum number of local contacts. The WP810/WP822/WP825 support to display contacts with no numbers in the phonebook. The following operations can be done under local contacts screen: New contact: Under “Option”, users can select “New Contact” in order to manually add the contacts information and details. Please, see the following...

  • Page 49: Dial Out From Call History

    Primary Select which number is the primary choice. Table 21: New Contact Parameters Search for a contact: in case finding a specific contact among a batch of contacts is difficult, users can press the middle button for “Search” and enter the name of the contact to find it easily.

  • Page 50: View Messages

    Delete all: This option helps users to clear all the call history. MESSAGES The WP810/WP822/WP825 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone’s menu to launch SMS application.
  • Page 51 Unconditional Call Forward. To set up unconditional call forward: Off hook the phone. Dial *72 and then enter the number to forward the call. Press Call softkey or Dial key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: Off hook the phone.
  • Page 52 PTT (PUSH-TO-TALK) FUNCTIONALITY The WP810/WP822/WP825 support the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to “walkie talkie”...

  • Page 53: Ptt Configuration Settings

    Figure 57: PPT Channel 4. Press and hold the Push-to-Talk key to initiate PTT/Paging call (and to speak). Notes Users could press and hold the Push-to-talk key from any screen to quickly initiate PTT call using default channel. The channel status will change to Sending PTT to indicate that you are transmitting as displayed on the following screenshot. It is possible to output PTT audio via the 3.5 mm audio jack if the device has one.

  • Page 54: Group Paging

    PTT function: Enable or disable the PTT function. Default channel: The PTT channel used to transmit an outgoing page if the user does not explicitly specify a channel. Priority channel: The channel assigned for priority pages. Emergency channel: The channel assigned for emergency pages. Accept while busy: If no, incoming PTT sessions do not produce standard call waiting.

  • Page 55: Igmp Settings

    6. Release the Talk soft key, press the on-hook/power key when you have finished speaking. Group Paging Parameters Paging function: Enable or disable the Group paging function. Default group: The group used to transmit an outgoing page if the user does not explicitly specify a group. Priority group: The group assigned for priority pages.

  • Page 56: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The WP810/WP822/WP825 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address.

  • Page 57: Upload Firmware Locally

    Please do not power off or unplug the device when the upgrading process is on. Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the device directly via Web GUI. Please follow the steps below to upload the firmware locally.

  • Page 58: Factory Reset

    A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 1 to 5 (could be extended to more in the future) digit numeric numbers. i.e., P2 is associated with the “Admin Password” in the Web GUI��Maintenance�� Web Access page. For a detailed parameter list, please refer to the corresponding firmware release configuration template in the following link: https://www.grandstream.com/support/tools When the handset boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named “cfgxxxxxxxxxxxx”...

  • Page 59: Change Log

    Added support for Hebrew language. [Hebrew] Firmware Version 1.0.11.43 No Major Changes. Firmware Version 1.0.11.40 No Major changes. Firmware Version 1.0.11.34 Added support for attended transfer feature on WP810 as WP822/WP825. [Attended Transfer] Added support for new Audio control configuration parameters. [Audio control] Added support for 802.11k and 802.11v Wi-Fi Standards.
  • Page 60 Added support for Audio Control [Audio Control] Firmware Version 1.0.11.8 No major changes Firmware Version 1.0.11.2 No major changes Firmware Version 1.0.9.23 No major changes. Firmware Version 1.0.7.83 No major changes. Firmware Version 1.0.7.68 Added support for letters with accent. [Keypad] Added support to differentiate rejected calls icon from missed calls.

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