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Grandstream Networks WP800 User Manual

Portable enterprise wi-fi phone
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Grandstream Networks, Inc.
WP800
Portable Enterprise Wi-Fi Phone
User Guide

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Summary of Contents for Grandstream Networks WP800

  • Page 1 Grandstream Networks, Inc. WP800 Portable Enterprise Wi-Fi Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

  • Page 3: Gnu Gpl Information

    GNU GPL INFORMATION WP800 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    WP800 Icons Description ........................21 WP800 LED Status ..........................23 WP800 Handset Menu ......................... 23 WP800 Keypad ............................ 26 WP800 WEB GUI ACCESS CONFIGURATION ............28 Configuration via Web Browser ......................28 Accessing the Web UI ........................28 Web GUI Languages ........................28...
  • Page 5 Muting the Microphone ........................39 Adjusting Speaker and Earpiece Volume .................... 40 Ringtones ............................. 40 Setting the Ringer Volume on the WP800 ..................40 Setting the Ringtones on the WP800 ................... 41 Date and Time ............................41 Reboot the WP800 ..........................42 CALL OPERATIONS ....................
  • Page 6 Play Voice Mail Messages ......................53 CALL FEATURES ......................55 PTT (PUSH-TO-TALK) FUNCTIONALITY ON WP800 ..........56 Enabling the PTT mode on the WP800 ....................56 Using the PTT Functionality on the WP800 ..................56 PTT Configuration Settings ........................58 Settings ............................
  • Page 7 Provisioning and Configuration File Download ..................62 FACTORY RESET ......................64 Restore to Factory Default via LCD Menu ................... 64 Restore to Factory Default via the Web GUI ..................64 EXPERIENCING WP800 PORTABLE WI-FI PHONE ........... 66 P a g e WP800 User Guide Version 1.0.0.16...
  • Page 8 Table of Tables Table 1: WP800 Features at a Glance ......................15 Table 2: WP800 Technical Specifications ....................15 Table 3: Equipment Packaging ........................17 Table 4: WP800 Description ........................20 Table 5: WP800 Icons Description ......................21 Table 6 : WP800 LED Status ........................23 Table 7: WP800 System Status Description ....................
  • Page 9 Figure 8: User Level Password ........................30 Figure 9: Admin Level Password ........................ 31 Figure 10: Web Access Port ........................32 Figure 11: Connecting WP800 to Wi-Fi Network ..................33 Figure 12: System Status ..........................34 Figure 13: WP800 Network Status ......................34 Figure 14: WP800 SIP Account Status .......................
  • Page 10 Figure 42: Upload Firmware File to Update ....................62 Figure 43: WP800 LCD - Confirm Factory Reset..................64 Figure 44: WP800 Web GUI - Factory Reset ....................64 Figure 45: WP800 Web GUI - Confirm Factory Reset ................65 P a g e WP800 User Guide Version 1.0.0.16...

  • Page 11: Document Purpose

    DOCUMENT PURPOSE This document describes how to use WP800 Portable Enterprise Wi-Fi. To learn the advanced functions of WP800, please visit http://www.grandstream.com/support to download the latest “WP800 Administration Guide”. This guide covers following topics: • Product Overview • Getting Started •...

  • Page 12: Change Log

    Minor updates for corrections or editing are not documented here. Firmware Version 1.0.0.16 • No major changes. Firmware Version 1.0.0.15 • Added LED Status description [WP800 LED Status]. • Updated WP800 LCD UI. Firmware Version 1.0.0.9 • This is the initial version for WP800.

  • Page 13: Gui Interface Examples

    4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 14: Welcome

    WELCOME Thank you for purchasing Grandstream WP800 Portable Enterprise Wi-Fi. This powerful portable Wi-Fi phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 15: Product Overview

    300m range outdoor / 50m range indoor. Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station WP800. Table 2: WP800 Technical Specifications Protocols/Standards...
  • Page 16 Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Compliance FCC, CE, RCM Durability Drop-safe from 1.5 meters height LED indicator 1 dual-color MWI P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 17: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP800. Equipment Packaging Table 3: Equipment Packaging WP800 • 1 Handset unit • 1 Universal power supply 5V •...

  • Page 18: Setting Up The Wp800

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP800: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 19: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP800, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 20: Table 4: Wp800 Description

    Figure 4: WP800 Description The following table describe the WP800 keypad keys. Table 4: WP800 Description Description Proximity sensor The proximity senor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches.

  • Page 21: Wp800 Icons Description

    • Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP800 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP800. Table 5: WP800 Icons Description Battery status Charging...
  • Page 22 Incoming Call notification Voicemail notification (Urgent) Voicemail notification (Ordinary) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon Contacts Call History Voice Mail Diagnosis Settings Tools P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 23: Wp800 Led Status

    WP800 LED Status Table 6 : WP800 LED Status • Upgrading Red Fast Flashing • Green Slow Flashing Incoming call • Green Blinking Charging but not full • Green Solid Charging (full) • Missed call (s) • New voicemail (s) Red Slow Flashing •...

  • Page 24: Figure 5: Wp800 Menu Structure

    Network Status Certificate Verification System Status Settings Network statistics Account Personalized account Speed dial Network settings Tools Basic settings Advanced Settings About Alarm Clock Figure 5: WP800 Menu Structure P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...
  • Page 25 Configure the advanced settings including system upgrade, paging / PTT settings, syslog, and reset settings. • About Display account, network and system status. • Tools Alarm Clock Configures the alarm clock settings P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 26: Wp800 Keypad

    The WP800 keypad can be used by tapping on an input field. WP800 keypad has 4 modes “ABCabc2”, “ABC”, “abc” and “123”. Default mode is “ABCabc2”. Note: If the field is accepting only digits, only “123” mode will be available.
  • Page 27 ▪ Press multiple times on same key to move forward between the allowed characters. ▪ Use Right/Left arrow keys to change the cursor’s position on the text entered. P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 28: Wp800 Web Gui Access Configuration

    1. Connect the computer to the same network as WP800. 2. Make sure the WP800 is booted up and powered correctly. 3. You may check WP800 IP address via a subscribed WP800 on its LCD menu Settings  About  Network Status. Please see [WP800 Network Status] 4.

  • Page 29: Saving The Configuration Changes

    All pages Changing User Level Password 1. Access the Web GUI of your WP800 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings  Security Settings.

  • Page 30: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP800 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 31: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP800 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 32: Figure 10: Web Access Port

    Figure 10: Web Access Port P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 33: Basic Operations

    WP800 will display Wi-Fi icon on the main LCD menu if the connection to the Wi-Fi network is successful. Figure 11: Connecting WP800 to Wi-Fi Network Note: If 5GHz and 2.4Ghz are both available, the WP800 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor.

  • Page 34: Wp800 Network Status

    Figure 12: System Status The following information will be displayed: Table 7: WP800 System Status Description Item Description Total amount of memory Displays the information about the memory. Available space Displays information about the available space on the phone. System Version Displays the current firmware version installed.

  • Page 35: Wp800 Sip Account Status

    The following information will be displayed: Table 8: WP800 Network Status Description Item Description IPv4 Information Displays the information about IPv4 address type, IPv4 address, subnet mask, default router and DNS servers. IPv6 Information Displays the information about IPv6 address type, IPv4 address, and DNS servers.

  • Page 36: Configuring The Lcd Brightness And Screen Timeout

    LCD screen will return back to the idle screen. Register a SIP Account The WP800 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section.

  • Page 37: Register Account Via Web User Interface

    6. Press Save and Apply to save your configuration. After applying your configuration, your phone will register to your SIP Server. You can verify if your WP800 has registered with your SIP server from its web interface under Status  Account Status (“Registered”...

  • Page 38: Register Account Via Lcd Menu

    Register Account via LCD Menu To register your SIP account via the LCD menu, please refer to following steps: 1. Unlock your WP800 and press Menu to bring up operation menu. 2. Use arrow keys to reach Settings and then select Account tab.

  • Page 39: Phone Settings

    PHONE SETTINGS Selecting Phone Language The WP800 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings.

  • Page 40: Adjusting Speaker And Earpiece Volume

    / speaker. You can choose between 8 different levels. The default level is 4. Ringtones Setting the Ringer Volume on the WP800 To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings.

  • Page 41: Setting The Ringtones On The Wp800

    Date and Time On the WP800 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually.

  • Page 42: Reboot The Wp800

    3. Press “Back” softkey to apply your changes. Figure 22: Date and Time Settings Reboot the WP800 To reboot the WP800, please refer to following steps: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings 3.

  • Page 43: Call Operations

    3. Enter the number to dial using the keypad. 4. Press Dial key , left softkey “Call”, # (Use # as dial key” must be configured in web P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 44: Dialing From Call History

    The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase oldest dialed number when a new number is dialed P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 45: Dialing From Phonebook

    The incoming call is answered, and the original call is placed on hold. Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP800 will automatically answer incoming calls using speaker mode. To activate / deactivate the auto answer feature: P a g e WP800 User Guide Version 1.0.0.16...

  • Page 46: Ending Calls

    • Using WP800 Web Interface 1. Access WP800 Web GUI Interface. 2. Navigate to Account  Call Settings  Call features. 3. Set “Auto Answer When Idle” to “Yes”. (By default, set to “No”).

  • Page 47: Rejecting Calls

    Users can put up to 2 calls on hold at the same time. The LCD screen will show the calls on hold as displayed on the following screenshot. Figure 28: Calls on Hold P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 48: Call Waiting

    LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected. This feature is enabled from the WP800 Web GUI: 1. Access WP800 Web Interface.

  • Page 49: Call Transfer

    Note: The Call forwarding can be also configured from the WP800 Web GUI  Account  Call Settings. Call Transfer The WP800 supports the call transfer feature, you can transfer a call to another party using one of the following ways: ▪...

  • Page 50: Speed Dial

    3. Select the associated account and the number to be dialed. Note: Users can also select the numbers from the contact list by selecting “Choose a contact”. 4. Press “Save” softkey to save the configured speed dial numbers. P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 51: 3-Way Conference

    Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP800 Handset Menu or Web Interface. P a g e WP800 User Guide Version 1.0.0.16...

  • Page 52: Figure 35: Lcd Menu - Voice Mail Id

    3. Select the desired account and configure the Voicemail ID number, then press “Save” softkey. Figure 35: LCD Menu - Voice Mail ID • Using WP800 Web Interface 1. Access WP800 Web GUI Interface. 2. Go to Account  General Settings  Account Registration. 3. Configure Voice Mail Access Number. P a g e WP800 User Guide Version 1.0.0.16...

  • Page 53: Play Voice Mail Messages

    Note: You can access the VoiceMail tab by long pressing on digit “1”. 3. Choose the account and press “Select” button to retrieve your voice messages saved on your voice mail. Figure 37: Playing Voicemail Messages P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 54: Figure 38: Voicemail Pops Up

    Figure 38: Voicemail Pops up • If VM is protected by a password, users can enter the password using WP800 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. P a g e WP800 User Guide Version 1.0.0.16...

  • Page 55: Call Features

    CALL FEATURES The WP800 supports traditional and advanced telephony features including call forward and etc. Table 10: Call Features Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone; • Dial *72 and then enter the number to forward the call;...

  • Page 56: Ptt (Push-To-Talk) Functionality On Wp800

    PTT (PUSH-TO-TALK) FUNCTIONALITY ON WP800 The WP800 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to "walkie talkie" use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.
  • Page 57 The devices which are in the same channel will receive the PTT call. • Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release. P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 58: Ptt Configuration Settings

    Accept while busy: If no, incoming PTT sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call waiting behavior on the active audio channel. • CallerID(*): Caller ID number for identification. P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...
  • Page 59 Audio codec: The audio codec to use for outgoing PTT broadcasts. Incoming PTT audio will be decoded according to the codec specified in the incoming message. • Channel: Set the channel whether to be usable, transported, acceptable, joined and the channel display name. P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 60: Upgrading And Provisioning

    Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP800. They are Keypad Menu and Web GUI. Configure via keypad Menu 1. In WP800 Settings, select Advanced Settings  System Upgrade. 2. Navigate to Firmware and configure the firmware upgrade and config settings.

  • Page 61: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP800. Then login with the administrator username and password. Go to Maintenance  Upgrade  Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 62: No Local Firmware Servers

    1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the WP800 device to the same LAN segment; 3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only"...
  • Page 63 When the WP800 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 64: Factory Reset

    VoIP service provider. There are two methods to restore the WP800 to the factory default settings. 1. On WP800 idle screen, go to Settings  Advanced Settings  Factory reset. 2. In the new window, confirm the reset using the right softkey.

  • Page 65: Figure 45: Wp800 Web Gui - Confirm Factory Reset

    4. Click OK to restore the phone to factory settings. Figure 45: WP800 Web GUI - Confirm Factory Reset P a g e WP800 User Guide Version 1.0.0.16 Last Update: 5/25/2018...

  • Page 66: Experiencing Wp800 Portable Wi-Fi Phone

    EXPERIENCING WP800 PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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