Grandstream Networks WP810 Administration Manual
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Grandstream Networks WP810 Administration Manual

Cordless wi-fi ip phone
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Grandstream Networks, Inc.
WP810
Cordless Wi-Fi IP Phone
Administration Guide

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Summary of Contents for Grandstream Networks WP810

  • Page 1 Grandstream Networks, Inc. WP810 Cordless Wi-Fi IP Phone Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: https://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid scratching. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300...
  • Page 4 Body-worn SAR testing was worn on the belt clip at a separation distance of 0 mm. To meet RF exposure guidelines during body-worn operation, the device should be used with the belt clip. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 5 CAN ICES-3 (B)/NMB-3(B) This radio transmitter [IC: 11964A-WP810] has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device.
  • Page 6 The simplified EU declaration of conformity referred to in Article 10(9) shall be provided as follows: Hereby, [Grandstream Networks, Inc.] declares that the radio equipment type [WP810] is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.grandstream.com/support/resources/...
  • Page 7 GNU GPL INFORMATION WP810 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Table Of Contents

    WP810 Handset Keys Description ....................... 19 WP810 Icons Description ........................21 WP810 Handset Menu ......................... 22 Connecting WP810 to Wi-Fi Network ....................25 Obtain WP810 IP Address ........................26 WP810 WEB GUI ACCESS CONFIGURATION ............27 Configuration via Web Browser ......................27 Accessing the Web UI ........................
  • Page 9 Web UI Access Level Management ..................... 28 Changing User Level Password ....................28 Changing Admin Level Password ....................29 Changing HTTP / HTTPS Web Access Port ................. 30 WP810 WEB GUI SETTINGS ..................32 Status Page Definitions........................32 Status/Account Status ........................32 Status/Network Status ........................32 Status/System Info ........................
  • Page 10 FACTORY RESET ......................61 Restore to Factory Default via LCD Menu ................... 61 Restore to Factory Default via the Web GUI ..................61 EXPERIENCING WP810 CORDLESS WI-FI IP PHONE ..........62 P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 11 Figure 13: WP810 Upgrade Configuration via Web GUI ................59 Figure 14: WP810 LCD - Confirm Factory Reset..................61 Figure 15: WP810 Web GUI - Factory Reset ....................61 Figure 16: WP810 Web GUI - Confirm Factory Reset ................61 P a g e WP810 Administration Guide...

  • Page 12: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure WP810 Cordless Wi-Fi IP phone features via the LCD menu and Web GUI menu. The intended audiences of this document are VoIP administrators. To learn the basic to download the latest “WP810 User functions of WP810, please visit http://www.grandstream.com/support...

  • Page 13: Change Log

    [Country]  Added support to differentiate rejected calls icon from missed calls. Now the rejected calls will be logged as received calls with different icon. [WP810 Icons Description] Firmware Version 1.0.7.18  Added support to download a phonebook from the server [Directory /Phonebook Management].

  • Page 14: Welcome

    WELCOME Thank you for purchasing Grandstream WP810. This powerful Cordless Wi-Fi IP Phone features dual-band 802.11a/b/g/n/ac Wi-Fi and supports Wi-Fi roaming. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 15: Product Overview

    6 hours talk time. Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station WP810. Table 2: WP810 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, 802.1x, TLS,...
  • Page 16 Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing) Storage Temperature: -20~60°C; Storage Humidity:10~90%(non-condensing Humidity Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Compliance FCC, CE, RCM, IC P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 17: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP810. Equipment Packaging Table 3: Equipment Packaging WP810  1x Handset unit  1x Universal power supply 5V ...

  • Page 18: Setting Up The Wp810

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP810: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 19: Battery Information

    Talk time: up to 6 hours’ active talk time In order to get the best performance of your WP810, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 20: Table 4: Wp810 Description

    Figure 4: WP810 Description The following table describe the WP810 keypad keys. Table 4: WP810 Description Description Proximity sensor The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position. Delivers audio output. Earphone Volume up / Down Keys Configure the handset and ringtone volume.

  • Page 21: Wp810 Icons Description

     Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP810 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP810. Table 5: WP810 Icons Description Battery status Charging...

  • Page 22: Wp810 Handset Menu

    Status Note: SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. WP810 Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the handset and press “Menu”...

  • Page 23: Figure 5: Wp810 Menu Structure

    Syslog Verify Certificate System Security Settings Factory Reset Reboot Account Call Features Network Basic settings Adv. Settings Account Status System Status Status Network Status Network statistics Figure 5: WP810 Menu Structure P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 24 Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time.  Network status: P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 25: Connecting Wp810 To Wi-Fi Network

    3. Select the desired network to connect to. (Enter the correct password to connect if requested) WP810 will display Wi-Fi icon on the main LCD menu if the connection to the Wi-Fi network is successful. Figure 6 : Connecting to Wi-Fi Network Notes: ...

  • Page 26: Obtain Wp810 Ip Address

    Obtain WP810 IP Address In order to know which IP address is assigned to your WP810, please follow below steps: 1. Unlock first your WP810 and press “Menu” (Middle softkey) or Ok button to view operation menu. , then press “Select”...

  • Page 27: Wp810 Web Gui Access Configuration

    Status. Please see Obtain WP810 IP Address 4. Open Web browser on your computer and enter the WP810 IP address in the address bar of the browser. 5. Enter the administrator’s username and password to access the Web Configuration Menu.

  • Page 28: Web Gui Languages

    Changing User Level Password 1. Access the Web GUI of your WP810 using the admin’s username and password. 2. Press Login to access your settings. 3. Go to Maintenance  Web Access.

  • Page 29: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP810 using the admin’s username and password. (Default username and password is admin/Random Password from the sticker on the back of the unit).

  • Page 30: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP810 using the admin’s username and password. (Default username and password are admin/Random password from the sticker on the back of the unit.).

  • Page 31: Figure 11: Web Access Port

    Note: After modifying the connection method or port, the web GUI will be automatically logged out and redirected to the new address. Figure 11: Web Access Port P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 32: Wp810 Web Gui Settings

    WP810 WEB GUI SETTINGS This section describes the options in the WP810 Web UI. As mentioned, you can log in as an administrator or an end user.  Status: Display account status, network status and system info.  Accounts: Configure accounts with general settings, SIP settings, codec settings, call settings and advanced settings.

  • Page 33: Status/System Info

    Shows actual time and date according to your configuration Service Status Reveals status of GUI Phone Reveals status of phone System Information Click to “download” the user's configuration file. Download System Information P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 34: Accounts Page Definitions

    ITSP (SIP) server before the account can be registered. After it is saved, this will appear as hidden for security purpose. Authenticate The account password required for the phone to authenticate with the SIP server Password before the account can be registered. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 35: Account/Network Settings

    If the option is set with “Saved one until no responses”, it will send register messages to the previously registered IP first, but this behavior will persist until the registered server does not respond. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 36: Account/Sip Settings

    “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel:” will be used instead of “SIP:” in the SIP request. The default setting is “Disable”. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 37 If no response is received the timeout is increased and SIP T1 Timeout request re-transmit retries would continue until a maximum amount of time define by T2. The default setting is 0.5 seconds. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 38 Asserted Identity Header, Remote-Party-ID Header and To Header in the Callee ID Display 180 Ringing. If “Disabled”, callee ID will be displayed as “Unavailable”. When set to “To Header”, caller ID will not be updated and displayed as To Header. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 39 Enables / disables the use of P-Emergency-Info header in SIP request. Use P-Emergency-Info When disabled, the SIP message sent from the phone will not include the Header selected header. Default setting is “No”. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 40 180. The valid range is from 90 to 64800. The minimum session expiration (in seconds). The default value is 90 Min-SE seconds. The valid range is from 90 to 64800. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 41: Account/Audio Settings

    When it is set to “Yes”, the device will use the first matching vocoder in the Use First Matching received 200OK SDP as the codec. The default setting is “No”. Vocoder in 200OK SDP P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 42 DTMF Payload Type. Default value is 123. Configures the payload type for DTMF using RFC2833. Cannot be the same DTMF Payload Type as iLBC or OPUS payload type. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 43: Account/Call Settings

    RFC3261 (a line) will play the hold music to the other side. Enables / disables the call waiting feature for the current account. When set Disable Call Waiting to “Default”, global call feature setting will be used. Default setting is Default. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 44: Account /Intercom Settings

    Used exclusively to match the contents of the Alert-Info header for auto Custom Alert-Info for answer. The default auto answer headers will not be matched if this is Auto Answer defined. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 45: Account /Feature Codes

    STUN. Delay Registration Configures specific time that the account will be registered after booting up. Test Password Strength Only Allow password with some constraints to ensure better security. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 46: Settings/Call Features

    Defines the URL or IP address of the NTP server. The phone may obtain the Secondary NTP Server date and time from the server. Allow user to configure 2 NTP servers. P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 47 ON is the period of ringing ("On time" in "ms" while OFF is the period of Call Progress Tones silence. Up to three cadences are supported.  Dial Tone  Second Dial Tone  Message Waiting  Ring Back Tone P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 48: Network Settings Page Definitions

    Precedence, Diff-Serv or MPLS. Default is 26. Defines the Layer 3 QoS parameter for RTP. This value is used for IP Layer 3 QoS for RTP Precedence, Diff-Serv or MPLS. Default is 46. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 49: Network /Wi-Fi Settings

    IPv6 Prefix length Prefix Static: Configures IPv6 address using Prefix Static type.  IPv6 Prefix (64 bits)  DNS server 1 & 2 Preferred DNS Server Enter the Preferred DNS server. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 50: Maintenance Page Definitions

    66 to Override Server” is enabled. The default setting is “None”. Allow DHCP Option Enables DHCP Option 120 from local server to override the SIP Server on 120 to override SIP the phone. The default setting is “No”. Server P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 51 (corresponding to device specific, model specific and global configs). All Available Config Files If this option is enabled, the phone will inverse the downloading process to cfg.xml > cfgMAC.bin > cfgMAC.xml. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 52: Maintenance/Syslog

    Note: By adding port number to the Syslog server field (i.e. 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP. Selects the level of logging for syslog. Syslog Level P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 53 Log File Rotation will maintain a fixed maximum limit of the file size based Log File Rotation on the Max Log File Size and Max Log Files configured. Old logs will be deleted when rotated. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 54: Maintenance/Tr-069

     Basic settings & Network settings: Only basic settings, call features and network settings can be available in LCD Menu.  Constraint Mode: The phone will require administration password to P a g e WP810 Administration Guide Version 1.0.7.83...
  • Page 55 Note: Users can either upload the file directly from web or they can choose Trusted CA Certificates to provision it from their cfg.xml file. Users are able to specify which certificate they are going to use: Load CA Certificates P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 56: Maintenance/Packet Capture

    NOTE: a message prompt will be displayed so that users will confirm to Delete All Contacts delete or cancel the operation, in order to prevent users from losing contacts when deleting them accidentally. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 57: Directory /Phonebook Management

    Note: Users could use the drop-down list to show only selected call history Delete all type (All, Answered, Dialed, Missed, Transferred) and also use navigation keys to browse pages when many entries exist. P a g e WP810 Administration Guide Version 1.0.7.83...

  • Page 58: Upgrading And Provisioning

    Figure 12: WP810 Upgrade Configuration via Keypad Menu Configure via Web GUI Open a web browser on PC and enter the IP address for the WP810. Then login with the administrator username and password. Go to Maintenance  Upgrade and Provisioning Firmware., enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 59: Local Firmware Servers

    1. Unzip the firmware files and put all of them in the root directory of the TFTP server. 2. Connect the PC running the TFTP server and the WP810 device to the same LAN segment. 3. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.
  • Page 60 When the WP810 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 61: Factory Reset

    VoIP service provider. There are two methods to restore the WP810 to the factory default settings. 1. On WP810 idle screen, go to Settings  Advanced Settings  Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 62: Experiencing Wp810 Cordless Wi-Fi Ip Phone

    EXPERIENCING WP810 CORDLESS WI-FI IP PHONE Please visit our website: https://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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