Cisco UC500 Series Technical Training Manual
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Cisco UC500 Series Technical Training Manual

Smart business communications system
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Smart Business Communications System
Unified Communications 500 Series
SBCS/UC500 – "First Look"
Rev 1.4
Hands On Technical Training
Lab Guide
Labs by
SBCS/UC500 Technical Marketing Team

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Table of Contents
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Summary of Contents for Cisco UC500 Series

  • Page 1 Smart Business Communications System Unified Communications 500 Series SBCS/UC500 – “First Look” Rev 1.4 Hands On Technical Training Lab Guide Labs by SBCS/UC500 Technical Marketing Team...

  • Page 2: Table Of Contents

    APPENDIX C: PPPoE on the WAN ...................... 155
 APPENDIX D: IOS Dial-peer configuration via CLI ................158
 APPENDIX E: Designing for a Scenario ....................166
 APPENDIX F: Device Manager Cross Launch..................167
 Cisco Unified Communications Technical Training Page 2 of 171...
  • Page 3 Lab 2 – PBX Mode: Learn how to implement PBX mode and what features are available for it. Lab 3 – Auto Attendant: Learn how the Cisco Unity Express (CUE) Automatic Attendant is configured. Lab 4 – Advance Features: Learn how to configure Conferencing, Intercom, Hunt Groups, etc.

  • Page 4: Lab Topology

    Outbound Numbers to Call (From IP Phones on UC520 to PSTN Phone) Emergency Number 9911 Local Call 9 777 1000 Long Distance 9 1 650 7772000 International 9 011 44 1234512345 Cisco Unified Communications Technical Training Page 4 of 171...

  • Page 5: Lab Overview

    Please copy all of this software to your hard drive before the lab begins so you will have it when needed. This software will include the Cisco Configuration Assistant (CCA), Cisco IP Communicator (CIPC), Cisco VPN Client and the new auto attendant (AA) script.

  • Page 6: Lab 1: Plug & Play

    3. Connect your laptop to the back of an IP phone or to a POE port on the UC500. Verify that you get an IP address assigned to the laptop. 4. After both 7970 and 524 IP Phones have registered to the UC500, install and launch Cisco IP Communicator (CIPC) SoftPhone on your laptop.
  • Page 7 IP phone. Note that the IP Communicator only hears a hold tone and not the MoH source. NOTE: It is NOT necessary to restore the system to factory defaults at the end of this lab. Cisco Unified Communications Technical Training Page 7 of 171...

  • Page 8: Lab 2: Pbx, Voicemail & Dialplan

    Objective: The main objective of this lab is to configure the basic PBX system, voicemail and outbound dialplan. These features will be configured using Cisco Configuration Assistant (CCA). After completion of this lab – you will be able to: a) setup the SBCS system as a PBX...
  • Page 9 Choose discover option as “a single device by IP address” and use IP address 192.168.10.1 o Click Start - now you should get a “Security Certificate Alert”, click ‘Always’. o Enter username/password as cisco/cisco. Cisco Unified Communications Technical Training...
  • Page 10 Trunk”, “Dial Plan” and “Users”. NOTE: It may take up to 60 seconds for CCA to load voice data. If you see the window below, please follow the instructions in the Cisco Unified Communications Technical Training Page 10 of 171...
  • Page 11 PBX mode.). o Leave the “Number of Digits Per Extension” as 3. This will be the number length for all internal system extensions such as IP phones, Voicemail and Hunt groups Cisco Unified Communications Technical Training Page 11 of 171...
  • Page 12 SIP trunk. If the maximum is exceeded, the outbound call may be blocked, or rollover to secondary PSTN trunk, depending on how your dial plan is configured. Step 11 will cover rollover configuration Cisco Unified Communications Technical Training Page 12 of 171...
  • Page 13 2 permit 10.1.10.1 access-list 2 deny any 10.1.10.1 is the default IP address of the Cisco Unity Express (CUE). Inbound SIP calls from the CUE are allowed to enable outbound features such as Auto Attendant and message notification to work over a SIP trunk 9.
  • Page 14 The Caller ID can also be set to Autoattendant PSTN number once it has been configured. This will be done in lab 3. 11. Click on the Configure button for Outgoing Numbers. This will show the entire dial plan for the template you selected. Cisco Unified Communications Technical Training Page 14 of 171...
  • Page 15 13. Click on the “Users” tab: o For all the Analog Phones (none connected but configured by default on the UC520): i. Configure the userid as afxs, bfxs, cfxs, dfxs. ii. Set the passwords to cisco. Cisco Unified Communications Technical Training Page 15 of 171...
  • Page 16 Configure the FirstName as a, b, c. iii. Configure the userid as aip, bip, cip. iv. Set the passwords to cisco. 14. Click on “OK” button at the bottom of the screen and observe the progress bar. Click OK when the “Configuration successfully sent to UC520”...
  • Page 17 For the “Multi-Party (Ad-hoc) Conferencing”, change from the default of 3x8 (8 sessions of up to 3-party conference) to 4x4 (4 sessions of up to 4-party conference). Leave “Mixed Mode” check box blank. Cisco Unified Communications Technical Training Page 17 of 171...
  • Page 18 Permissions: Blocked Access Code: 9 Begins with: 1510 Number of digits: 11 The dial-pattern shown should be 91510xxxxxxx. Click OK. This will block all outbound dialing to U.S.A 510 area code. Cisco Unified Communications Technical Training Page 18 of 171...
  • Page 19 On button 2, Set the “Intercom w/Mute to user “b ip.” Set the Target intercom button number as 2. Click OK v. Make sure the DID number configured previously shows up – then click OK Cisco Unified Communications Technical Training Page 19 of 171...
  • Page 20 20. Configure a system-wide speed dial. Click on ‘Configure -> Telephony -> System Speed Dial’ Click the “Add” button and configure a name and a corresponding number (eg. “Cisco Support”, Number: 918005532447). Remember to include the PBX Access code and the long distance prefix for the speed-dial.
  • Page 21 Enter Subnet mask as 255.255.255.0 o Enter Default Gateway and Primary DNS as 1.1.100.254 o Click on OK to apply changes Note: This step is required for SIP trunk lab to function properly. Cisco Unified Communications Technical Training Page 21 of 171...
  • Page 22 15. From CIPC, dial 501 to test the hunt-group functionality. The call should hunt to 201 and 202. Note: It is NOT necessary to reset the system at the end of this lab! Cisco Unified Communications Technical Training Page 22 of 171...

  • Page 23: Lab 3: Business Schedule And Auto Attendant

    LAB4: Verifying VoiceViewExpress & IMAP LAB 3: Business Schedule and Auto Attendant Introduction: The UC520 supports an Automated Attendant (AA) that can provide flexible call handling. CCA release 1.9 supports an advanced AA system that can meet the needs of a typical Small Business. This AA supports a Business Schedule and a Holiday Schedule that enables intelligent time-of-the-day routing.
  • Page 24 LAB5: Verifying VoiceViewExpress & IMAP Setup steps: Launch Cisco Configuration Assistant (CCA) on your laptop. Please make sure that a basic STEP 1. PBX system is already setup From the left menus, click on Configure > Telephony > Schedules STEP 2.
  • Page 25 12am to 9am as closed hours on weekdays) d. Click on Update Table e. Once the table is updated, “Uncheck” boxes from 17:00 to 24:00 for weekdays (this will mark 5pm to 12am as closed hours on weekdays) Cisco Unified Communications Technical Training Page 25 of 171...
  • Page 26 Next, “Uncheck” boxes from 00:00 to 24:00 for weekends – this will mark the weekends as closed g. The above steps will set your Business Hours from Monday to Friday 9am to 5pm. Cisco Unified Communications Technical Training Page 26 of 171...
  • Page 27 Select the required holiday from the Date Picker. Proceed to add all the Holidays observed by your company. l. You can also copy the same holidays to the next year. m. Click on “OK” to apply the changes. Cisco Unified Communications Technical Training Page 27 of 171...
  • Page 28 Attendant. For this, from the left menu, click on Configuration > Telephony > Auto Attendant This will launch the following AA window. The default mode for the Auto Attendant is off. STEP 5. For this lab click on the “Multi-Level” mode. Cisco Unified Communications Technical Training Page 28 of 171...
  • Page 29 LAB5: Verifying VoiceViewExpress & IMAP On the Multi-Level Auto Attendant screen, select the number of Submenus as 2. This will STEP 6. create two additional Submenu tabs. Cisco Unified Communications Technical Training Page 29 of 171...
  • Page 30 *, or press 0 to reach an operator. ii. A greeting to record directions to your facility iii. An opening greeting for Sales department iv. An opening greeting for the Customer Support department Cisco Unified Communications Technical Training Page 30 of 171...
  • Page 31 0 Call Extension 203 (Operator) 1 Call Menu Submenu 1 2 Call Menu Submenu 2 7 Dial By Name 8 Play Prompt Directions.wav 9 Call Voicemail * Play Prompt Opening_Greetings.wav Cisco Unified Communications Technical Training Page 31 of 171...
  • Page 32 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 32 of 171...
  • Page 33 STEP 11. from the pull-down menus. 0 Call Extension 203 (Operator) 1 Call Hunt Group Hunt Group:1(501) * Call Menu Main menu (to skip and go back to the main menu) Cisco Unified Communications Technical Training Page 33 of 171...
  • Page 34 1 Call Hunt Group Hunt Group:2(502) * Call Menu Main menu (to skip and go back to the main menu) Once completed you can click on the “Apply” button to commit these changes. Cisco Unified Communications Technical Training Page 34 of 171...
  • Page 35 On this window, select users aip and bip as authorized users to alter pre-recorded greetings. STEP 17. Once finished, click on OK button on this window and Apply button on the Prompt Management tab. Cisco Unified Communications Technical Training Page 35 of 171...
  • Page 36 Once you have created a script that meets your customer’s needs, save it on your laptop. STEP 19. Click on the Add button and browse to the location of the script. Once added, the script appears along with the other system scripts. Cisco Unified Communications Technical Training Page 36 of 171...
  • Page 37 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 37 of 171...
  • Page 38 See if an authorized user is able to access the Greeting Management System. You should be STEP 5. able to change a greeting – callback into the system to ensure that the new greetings have taken effect. Cisco Unified Communications Technical Training Page 38 of 171...

  • Page 39: Lab 4: Advanced Feature Lab

    LAB4: Advanced Feature Lab LAB 4: Advanced Feature Lab This lab will focus on configuring some advanced features using CCA, CME/CUE GUI, and CLI. Features configured in this lab include a) Phone features - Monitor buttons, Overlays, Shared Directory Numbers, Speed-dial, Call Forward from non-primary line, etc.
  • Page 40 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 40 of 171...
  • Page 41 - On bip, place the call. When the shared line is in on hold by another phone, the line LED blinks red. - On aip, press button 3 (ext 275) to resume the call. When the shared line is picked up, the CP-500 LED turns solid green Cisco Unified Communications Technical Training Page 41 of 171...
  • Page 42 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 42 of 171...
  • Page 43 5. Click on OK for “More” window and then click on Apply at the bottom of the Voice configuration page. 6. Once the changes are applied, verify aip to ensure the additional lines are functional. Cisco Unified Communications Technical Training Page 43 of 171...
  • Page 44 CME/CUE GUI or the CLI. Follow the steps below to configure these using CME/CUE GUI. 1. Launch a web browser and session to CUE using http://10.1.10.1. Username/password is cisco/cisco 2. Click on “Configure > Extensions” and search for extension 251. Click on Ext 251.
  • Page 45 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 45 of 171...
  • Page 46 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 46 of 171...
  • Page 47 7. Verify the overlay functionality. Make calls to 275, 251, and 252 and ensure that this overlay line rings. Cisco Unified Communications Technical Training Page 47 of 171...
  • Page 48 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 48 of 171...
  • Page 49 4. Click on ok for the “more” page and then click on Apply at the bottom of the Voice config page. 5. Verify the functionality – check the IP Communicator for the appropriate display of labels. Cisco Unified Communications Technical Training Page 49 of 171...
  • Page 50 Launch a web-browser and go to http://192.168.10.1/ccme.html. Use the credentials configured in the “Users” tab. For example, for phone 201, use username/password as aip/cisco. Click on “Configure > Phone” and then scroll down to the Speed dial section and configure 97771000 for speedial1.
  • Page 51 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 51 of 171...
  • Page 52 Verify: o From cip, dial 501 to test the hunt-group functionality. The call should hunt to 201 and 202 and should invoke the Auto Attendant on no answer. Cisco Unified Communications Technical Training Page 52 of 171...
  • Page 53 From aip, dial 502 – the call should hunt to 301 and 203. It will then go to the GDM for 502. Leave a message in the GDM and using CIPC ensure that the GDM messages can be checked. Cisco Unified Communications Technical Training Page 53 of 171...
  • Page 54 Available column and click Add. Notice that external numbers can be added to the blast group using the “Other Number” field, then press OK. Set the “Forward to” parameter as Hunt Group and select Hunt Group:1(501) for the number. Verify: Cisco Unified Communications Technical Training Page 54 of 171...
  • Page 55 From CIPC, dial 505 to test the blast group functionality. The call should ring both 203 and 301, then hunt to 201 and 202 and should invoke the Auto Attendant on no answer. Cisco Unified Communications Technical Training Page 55 of 171...
  • Page 56 1. Launch the “Voice” configuration page on CCA and go to the “DialPlan” tab 2. Under the “Incoming Call Handling” section, select “Custom” for FXO Trunks Destination and then click on “Configure” button. Cisco Unified Communications Technical Training Page 56 of 171...
  • Page 57 – Calls to the port 0/1/2 should be directed to the 501 hunt-group, unanswered calls are forwarded to AA – Calls to the port 0/1/3 should be directed to the operator at extension 203 Cisco Unified Communications Technical Training Page 57 of 171...
  • Page 58 4. Click on the ‘Sat’ row and set night service schedule from 17 00 to 10 00, click Add then do the same for Sunday 5. Click OK Now night service is scheduled from 6:00 pm to 8:00 am Mon-Fri and 5:00 pm to 10:00 am on the weekends. Cisco Unified Communications Technical Training Page 58 of 171...
  • Page 59 *55 to turn on Night Service on the phones. Call extension 201 from 202 and the phone for 203 should burst ring and display night service notification to the screen. Call extension 202 from 201 and the call will be forwarded to extension 301. Cisco Unified Communications Technical Training Page 59 of 171...
  • Page 60 ‘more’ softkey, then press ‘Confrn’ and dial 750 then press ‘Confrn’ again. When the call is ended, the MWI should be lit on x201 and the conversation will be present as a voicemail message. Cisco Unified Communications Technical Training Page 60 of 171...

  • Page 61: Lab 5: Verifying Voiceviewexpress & Imap

    LAB5: Verifying VoiceViewExpress & IMAP LAB 5: Verifying VoiceViewExpress & IMAP 1. Test the Voiceview Express (VVE) using the IP Phones. Select services, and then select the “CME Service URL”. Use the password 789, created during enrollment to login. Make sure you can listen to the messages and delete messages from the VVE session.
  • Page 62 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 62 of 171...
  • Page 63 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 63 of 171...
  • Page 64 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 64 of 171...
  • Page 65 LAB5: Verifying VoiceViewExpress & IMAP Cisco Unified Communications Technical Training Page 65 of 171...
  • Page 66 As with any other email message, voicemail messages may be archived in local message stores if required. Cisco Unified Communications Technical Training Page 66 of 171...

  • Page 67: Lab 6: Basic Acd

    LAB6: Basic ACD LAB 6: Basic ACD Cisco Unified CME B-ACD and AA service (hereinafter referred to as Cisco Unified CME B-ACD) is configured via CLI only using ephone hunt groups and Tool Command Language (Tcl) scripts: an AA script that handles AA call flow and a call queue script that directs call queue traffic to available directory numbers in a hunt group.
  • Page 68 LAB6: Basic ACD http://www.cisco.com/warp/public/570/index.html or contact developer-support@cisco.com. In addition to basic call answering and distribution, the Cisco Unified CME B-ACD service for the UC520 also provides the following features: Drop-Through Mode Multiple Auto-Attendant Services Drop-through mode can be selected for an AA service. When an AA is configured for drop-through mode, the AA sends incoming calls directly to a call queue.
  • Page 69 7500 voip service uc500aa destination-pattern 700 session target ipv4:10.1.1.1 incoming called-number 700 dtmf-relay h245-alphanumeric codec g711ulaw no vad ephone-hunt 1 sequential pilot 750 list 202, 201 timeout 10, 5 statistics collect Cisco Unified Communications Technical Training Page 69 of 171...
  • Page 70 2. Place a number of calls into the B-ACD to generate some history. Then place a number of calls into the B-ACD while simultaneously issuing the following command: show ephone-hunt 1 stat show ephone-hunt 2 stat Cisco Unified Communications Technical Training Page 70 of 171...

  • Page 71: Lab 7A: Security On Uc500 And Sr520

    The Cisco SR520 provides Asymmetric Digital Subscriber Line (ADSL) or FastEthernet WAN termination and advanced security features for a Cisco Smart Business Communications System (SBCS) network. This document describes how to connect a Cisco UC500 behind a Cisco SR520 in secure router mode.
  • Page 72 4 From the Outside Interface menu on the NAT window, select Delete NAT Settings. 5 Click OK to disable NAT on the UC500. (The Cisco SR520 will NAT incoming and outgoing Internet traffic; the Cisco UC500 does not require that NAT is enabled.)
  • Page 73 6 Go to Configure > Security > Firewall and DMZ. 7 Click Delete Firewall Settings. 8 Click Yes to clear the warning message. This deletes the firewall settings from Cisco UC500. A firewall is not required on Cisco UC500, because the Cisco SR520 provides a firewall for the network.
  • Page 74 11 Click Next until device connectivity is verified. It might take 2-3 minutes to verify the device connectivity. 12 Click Next. 13 Enter your UC500 administrator username and password. The default username is cisco. The default password is cisco. Cisco Unified Communications Technical Training...
  • Page 75 LAB 7A: Security on UC500 and SR520 14 Click Next. 15 Verify that the Synchronize with PC checkbox is checked. This synchronizes the time and date settings on the UC500 with your PC and click Next. Cisco Unified Communications Technical Training Page 75 of 171...
  • Page 76 18 In the Internet IP Address field, enter 192.168.75.2. 19 Enter the Primary DNS IP address and the Secondary DNS IP address that match the DNS server IP addresses used in your network and click OK. Cisco Unified Communications Technical Training Page 76 of 171...
  • Page 77 LAB 7A: Security on UC500 and SR520 20 Click Next. Cisco Unified Communications Technical Training Page 77 of 171...
  • Page 78 LAB 7A: Security on UC500 and SR520 21 Select your language from the Phone Language menu, and voicemail language. 22 Select your language Voicemail Language menu. 23 Click Next. Cisco Unified Communications Technical Training Page 78 of 171...
  • Page 79 LAB 7A: Security on UC500 and SR520 24 Verify your settings. To make any changes, click Previous; otherwise, click Finish. Cisco Unified Communications Technical Training Page 79 of 171...
  • Page 80 LAB 7A: Security on UC500 and SR520 25 Click Yes when the warning displays. Note If you retained the VLAN 1 IP address of 192.168.10.1, Cisco Configuration Assistant does not lose connectivity to the Cisco UC500 and applies the configuration settings to the Cisco UC500. This process can take 8-10 minutes Once the process is complete, you should see the following message.
  • Page 81 LAB 7A: Security on UC500 and SR520 Configuring the Cisco SR520 Connect your Cisco UC500, Cisco SR520, and Windows PC as shown Cisco Unified Communications Technical Training Page 81 of 171...
  • Page 82 Your Internet/WAN connection might be an ADSL or an Ethernet connection, depending on the Cisco SR520 chassis type. 1 Enter the SR520 LAN IP address in the Connect to field in Cisco Configuration Assistant. If your connection is rejected, it might be necessary to manually release and renew your DHCP lease to obtain an IP address from the Cisco SR520, by doing the following: 1.
  • Page 83 4 Click Next until device connectivity is verified. It might take 2-3 minutes to verify the device connectivity. 5 Enter your Cisco SR520 administrator username and password. The default username is admin. The default password is admin. 6 Verify that the Synchronize with PC checkbox is checked. This synchronizes the time and date settings on the UC500 with your PC and click Next.
  • Page 84 LAB 7A: Security on UC500 and SR520 7 If you are using WAN FastEthernet, the following window displays: Select Fastethernet4 and click Edit. Cisco Unified Communications Technical Training Page 84 of 171...
  • Page 85 LAB 7A: Security on UC500 and SR520 If you are using ADSL, the following window displays: Select ATM0.1 and click Edit. Cisco Unified Communications Technical Training Page 85 of 171...
  • Page 86 LAB 7A: Security on UC500 and SR520 8 Specify your Cisco SR520 Internet connection settings and click OK. These settings vary depending on which provider and what WAN type you are using to connect to the Internet. For example: DHCP with FastEthernet...
  • Page 87 The username and password should match the account information provided by your Internet service provider. PPPoE with ADSL. The username and password should match the account information provided by your Internet service provider. Cisco Unified Communications Technical Training Page 87 of 171...
  • Page 88 9 Click Next. Verify your settings. To make any changes, click Previous; otherwise click Finish. After 1-2 minutes, the Summary message displays. 10 Click Close. The configuration of the Cisco SR520 is complete. Cisco Unified Communications Technical Training Page 88 of 171...
  • Page 89 LAB 7A: Security on UC500 and SR520 Creating a Community To create a community that includes both the Cisco UC500 and the Cisco SR520, do the following: 1 Start Configuration Assistant, and select Create community in the Connect window. Click Connect.
  • Page 90 LAB 7A: Security on UC500 and SR520 5 In Topology view, verify that the Cisco UC500 is connected behind the Cisco SR520. 6 Go to Configure > Save Configuration. 7 Select All Devices in the Hostname menu. Click Save. Cisco Unified Communications Technical Training...
  • Page 91 LAB 7A: Security on UC500 and SR520 The configuration is complete. You can now connect your Cisco Configuration Assistant PC to any LAN port on the Cisco UC500 or Cisco SR520 to access the community you created, allowing you to monitor the network and modify the device configurations.
  • Page 92 6 In the Translated Port field, enter a port number that NAT is to use for the translation. This is the port used by the server to accept service request from the Internet. 7 Click OK to save and close the window. Cisco Unified Communications Technical Training Page 92 of 171...
  • Page 93 4 From the Inside Zone menu, select the Inside (trusted) interface 5 Select a Low, Medium, or High security level. Medium and High security settings require DNS IP addresses. 6 Click Apply to enable the firewall on the SR520 Cisco Unified Communications Technical Training Page 93 of 171...
  • Page 94 2 Typically you will want to create a new VLAN before doing this step. If you select an outside or inside interface already identified with the firewall, a warning dialog appears. Cisco Unified Communications Technical Training Page 94 of 171...
  • Page 95 LAB 7A: Security on UC500 and SR520 3 Click Create and use the Create DMZ Service window. Cisco Unified Communications Technical Training Page 95 of 171...
  • Page 96 LAN will also show up and can be selected. 5 Click the “Click here to get the public key” link. Log in if prompted. Paste the key into the Public Key field. Cisco Unified Communications Technical Training Page 96 of 171...
  • Page 97 6 Click the Install SDF button. If you do not yet have the IPS signature definition file package, click the “Click here to download latest SDM-IPS sdf package”. Log in if prompted. Download the package to your computer, click browse and select the package, then click the OK button. Cisco Unified Communications Technical Training Page 97 of 171...
  • Page 98 LAB 7A: Security on UC500 and SR520 7 The signatures will be installed Cisco Unified Communications Technical Training Page 98 of 171...
  • Page 99 LAB 7A: Security on UC500 and SR520 8 IPS Signature Updates are uploaded on the IPS Signature Update tab. Cisco Unified Communications Technical Training Page 99 of 171...
  • Page 100 LAB 7A: Security on UC500 and SR520 Any traffic matching IPS signatures will be displayed on the IPS Alert tab. Cisco Unified Communications Technical Training Page 100 of 171...
  • Page 101 See the advanced tab for additional options. 1 Go to Configure > Security > Security Audit > SSL VPN 2 Select the Hostname of the SR520. 3 Add a new user account for the SSL VPN connection. Cisco Unified Communications Technical Training Page 101 of 171...
  • Page 102 CSD to write session data in an encrypted format to a special vault area of the client’s disk. This is removed at the end of the VPN session. Only a machine with Cisco Secure Desktop installed can establish an SSL VPN connection when this box is checked.
  • Page 103 LAB 7A: Security on UC500 and SR520 Cisco Unified Communications Technical Training Page 103 of 171...
  • Page 104 2 Select the Hostname of the SR520. 3 Select “Enable URL Filtering” 4 This example has allowed all domains except the one manually entered into the Deny Domain List box. Enabling Wireless on the SR520 Cisco Unified Communications Technical Training Page 104 of 171...
  • Page 105 LAB 7A: Security on UC500 and SR520 1 Consult the FirstLook Lab 7B section. The directions on the UC500 and SR520 are the same. Cisco Unified Communications Technical Training Page 105 of 171...

  • Page 106: Lab 7B: Wireless

    The main objective of this lab is to configure the basic Wireless features. These features will be configured using Cisco Configuration Assistant (CCA). At the end of this lab, a user should be able to configure a Wi-Fi IP phone to work with UC500.
  • Page 107 5. Click on “Create” and add an SSID of “podxx-data” on Vlan 1. 6. Again we recommend the use of WPA2-PSK on the UC520 for the data SSID. Select the below options: Cisco Unified Communications Technical Training Page 107 of 171...
  • Page 108 Pre-shared Key -> enter the key that was used above (cisco123) h) Hit Options & Save and go back to the Main Screen i) You should see the 7921 register to the UC520 with an auto assigned extension. Cisco Unified Communications Technical Training Page 108 of 171...
  • Page 109 You can test calls to/from the wireless phone to verify correct operation. NOTE: When both of you have completed this lab, please reset UC500 and CUE to factory default setting using the procedure in Appendix A! Cisco Unified Communications Technical Training Page 109 of 171...

  • Page 110: Lab 7C: Wireless Setup Wizard With Spa525G Phones

    The objective of this lab is to configure an internal access point and SPA525G phone. The configuration will be completed using Cisco Configuration Assistant version 1.9 (CCA1.9) or later. At the end of this lab, a user should be able to configure the SPA525G Wi-Fi IP phones to work in two different reference design configurations.
  • Page 111 Reference design 2 is used for small offices with up to 16 users in an office up to 2,500 square ft. This design uses a UC520 with both an internal radio and an AP521 servicing up to 16 SPA525G phones. Cisco Unified Communications Technical Training Page 111 of 171...
  • Page 112 LAB 7B: Wireless Cisco Unified Communications Technical Training Page 112 of 171...
  • Page 113 To be sure the lab is reset to default configuration use the CCA1.9 Maintenance -> Software Upgrade -> select the UC520 -> select the image file you want to use and check the Apply Default Configuration Cisco Unified Communications Technical Training Page 113 of 171...
  • Page 114 2) In CCA, click on Setup -> Wireless Setup Wizard and the wireless wizard will load in the screen. 3) For reference design 1 we will select that the UC520 has an internal wireless access point and select next to continue. Cisco Unified Communications Technical Training Page 114 of 171...
  • Page 115 Wireless-G mode, a PA100 power supply is required and must be ordered separately. 5) Unpack and assemble the Cisco SPA525G IP phones as described in the documentation provided with the phones. 6) For each phone, plug the power supply cable into the phone base and connect the PA100 power supply to a power source.
  • Page 116 LAB 7B: Wireless Setup the Wi-Fi on the SPA525 phones. 1) Perform these steps on each of the Cisco SPA525G phones to be connected to the wireless network. 2) Press the Setup button on the phone. The Setup button is just below the Messages button.
  • Page 117 Enable Wi-Fi on the Spa525 Phones continued. 1) Use the Navigation button to scroll to the Network Configuration menu option 2) Press the Select softkey. 3) One Select next to continue. Cisco Unified Communications Technical Training Page 117 of 171...
  • Page 118 1) From the Network Configuration menu, use the Navigation button to scroll to the Wi-Fi menu option 2) Press the right arrow key on the Navigation button. 3) Select next to continue. Cisco Unified Communications Technical Training Page 118 of 171...
  • Page 119 PC running CCA before continuing. You may need to add routes in your windows command prompt window. Be sure you can ping 192.168.10.1, and 101.1.1. 4. Click Next to continue. Cisco Unified Communications Technical Training Page 119 of 171...
  • Page 120 LAB 7B: Wireless Cisco Unified Communications Technical Training Page 120 of 171...
  • Page 121 LAB 7B: Wireless Cisco Unified Communications Technical Training Page 121 of 171...
  • Page 122 When you click Apply, the data and voice network name (SSID) and passwords are applied to the APs present in the community, following design guidelines for SBCS wireless voice networks. To optimize performance, external APs always take precedence over embedded APs. Cisco Unified Communications Technical Training Page 122 of 171...
  • Page 123 LAB 7B: Wireless Cisco Unified Communications Technical Training Page 123 of 171...
  • Page 124 LAB 7B: Wireless The wireless wizard has now run and configured the radio SSIDs and the SPA525 phones. Select finish to complete the process. Cisco Unified Communications Technical Training Page 124 of 171...
  • Page 125 LAB 7B: Wireless Verify the wireless SSID configuration in CCA. 1) Go to Configure -> Wireless-> WLANs to see that the SSIDs are set as we configured above. Cisco Unified Communications Technical Training Page 125 of 171...
  • Page 126 4) Unplug the Ethernet cable from the phone and move the phone to the desired location. 5) Plug in power and Enable Wi-Fi mode on the phone. 6) Now you are ready to make calls. Cisco Unified Communications Technical Training Page 126 of 171...
  • Page 127 3) Add the AP521 to the community 4) Select add to community and CCA will contact the AP521 and ask for authentication. 5) The default username and password are admin/Cisco or Cisco/Cisco on the AP521. Cisco Unified Communications Technical Training...
  • Page 128 LAB 7B: Wireless 6) Once the AP521 is added to the community you will see the connection in the topology map change and the ap.cisco.com will show in the community. Cisco Unified Communications Technical Training Page 128 of 171...
  • Page 129 8) Once you select the new access point from the hostname drop down menu, in this case ap.cisco.com you should see no SSID is configured, if however there is one delete the configuration by selecting the SSID and the delete button.
  • Page 130 LAB 7B: Wireless 9) Create the voice SSID on the external access point you just added. In the ap.cisco.com Wireless (SSIDs) window, click Create. 1) Set the VLAN ID to 100 if you are creating an SSID for voice, 2) Set the VLAN ID to 1 if you are creating an SSID for data.
  • Page 131 The external AP521 addition is complete once setup is verified, save and back up your device configuration through CCA. NOTE: When both of you have completed this lab, please reset UC500 and CUE to factory default setting using the procedure in Appendix A! Cisco Unified Communications Technical Training Page 131 of 171...

  • Page 132: Lab 8A: Configuring Ipsec Vpns Between Sites On The Uc520

    Lab 8B covers inter site dialing – to configure the underlying IPSEC VPNs between sites please refer to the below link: IPSEC with QoS: http://www.cisco.com/en/US/products/ps6635/products_white_paper09186a0080189080.shtml A sample config for an EVEN POD (POD 12) to an ODD POD (POD 11) is shown below NOTE: WAN IP for EVEN POD is 1.1.100.12 and for ODD POD is 1.1.100.11...

  • Page 133: Lab 8B: Uc520 Multi-Site Setup

    UC520s together to support inter site dialing. These features will be configured using Cisco Configuration Assistant (CCA) and command line interface (CLI). After completion of this lab – you will be able to setup the SBCS system in a multi site deployment and call between sites and the PSTN.
  • Page 134 5. Click on the “System” tab & select the Voice System Type as a “PBX”. 6. Also on the “System” tab change the System Message to “UC520-PODxx” Note: Don’t click on “OK” or “Apply” until you have configured all the voice tabs Cisco Unified Communications Technical Training Page 134 of 171...
  • Page 135 SIP trunk. If the maximum is exceeded, the outbound call may be blocked, or rollover to secondary PSTN trunk, depending on how your dial plan is configured. Cisco Unified Communications Technical Training Page 135 of 171...
  • Page 136 2 permit A.B.C.D access-list 2 deny any 10.1.10.1 is the default IP address of the Cisco Unity Express (CUE.) Inbound SIP calls from the CUE are allowed to enable outbound calls for CUE features such as Autoattendant and message notification to work over a SIP trunk 8.
  • Page 137 LAB 8B: UC520 Multi-site Setup Cisco Unified Communications Technical Training Page 137 of 171...
  • Page 138 The Caller ID can also be set to Auto Attendant PSTN number once it has been configured. This will be done in lab 3. 10. Click on Configure button for Outgoing Numbers. This will show the entire dial plan for the template you selected. Cisco Unified Communications Technical Training Page 138 of 171...
  • Page 139 PSTN caller ID, configured in step 10. If you select “Use Main PSTN number” for Caller ID, all outbound calls on SIP or BRI/PRI trunks will show the main PSTN number as the caller ID Cisco Unified Communications Technical Training Page 139 of 171...
  • Page 140 16. To create the intersite dialplan, you will need to use CLI. For CLI access you open a telnet session to UC500 at 192.168.10.1. Use cisco/cisco for username/password. Make sure you get into the enable mode by typing in “enable”, the enable password is cisco. Note each POD does this individually.
  • Page 141 !where xx is the WAN IP address of the ODD POD dial-peer voice 82000 voip incoming called-number 82… session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad translation-profile incoming evenpod Cisco Unified Communications Technical Training Page 141 of 171...
  • Page 142 LAB 8B: UC520 Multi-site Setup Cisco Unified Communications Technical Training Page 142 of 171...
  • Page 143 !where xx is the WAN IP address of the EVEN POD dial-peer voice 81000 voip incoming called-number 81… session protocol sipv2 dtmf-relay rtp-nte codec g711ulaw no vad translation-profile incoming oddpod Cisco Unified Communications Technical Training Page 143 of 171...
  • Page 144 5. Check that the MWI light turns on when a message is left and check messages. 6. On the EVEN POD, on x201 dial 81201 – this should ring x201 on the ODD POD. Make sure you can answer the call and talk both ways. Cisco Unified Communications Technical Training Page 144 of 171...
  • Page 145 LAB 8B: UC520 Multi-site Setup 7. Try the call the other way – on the ODD POD from x201, call 82201 – this should ring x201 on the EVEN POD. Cisco Unified Communications Technical Training Page 145 of 171...

  • Page 146: Appendix A: Reset To Factory Default

    APPENDIX A: Reset to factory default APPENDIX A: Reset to factory default Click on Maintenance > Restart/Reset. Check the box for “Reset to Factory Default” and click on Apply. A Restart/Reset window will appear asking giving you an option to Archive the configuration. Skip this for now and click on “Yes”...

  • Page 147: Appendix B: Key System W/ Voicemail

    The main objective of this lab is to configure the basic Key System with some voicemail features using the Cisco Configuration Assistant (CCA). At the completion of this lab, the system will be setup as a Key System with extensions of all users, voicemail boxes, intercom, paging and power failover config.
  • Page 148 4. Click on the “Voicemail” tab. Configure the “Voicemail Access Extension” as 298. This number is transparent to the end user and is used by the UC500 as a trigger for Voicemail application. Cisco Unified Communications Technical Training Page 148 of 171...
  • Page 149 Notice that some other features are grayed out as they are not supported in Keysystem mode. 6. Click the “Dialplan” tab. We won’t configure “Incoming Call Handling” feature for this lab. Set “Numbering Plan Locale” to “Template: North American” Cisco Unified Communications Technical Training Page 149 of 171...
  • Page 150 Configure the FirstName as a, b, c, d. iii. Configure the userid as afxs, bfxs, cfxs, dfxs. iv. Set the passwords to cisco. o For all the IP Phones: i. Configure the LastName for all IP phones as ip ii.
  • Page 151 APPENDIX C: PPPoE on the WAN Cisco Unified Communications Technical Training Page 151 of 171...
  • Page 152 For the CIPC phone with x203 o Select the Paging Group from the pull down o Check C01 to C04 to select all 4 PSTN lines – then click OK Cisco Unified Communications Technical Training Page 152 of 171...
  • Page 153 “Save” icon at the top of CCA. NOTE: The first time you configure the unit, the progress bar will take longer as the voicemail is being setup during this interval. Cisco Unified Communications Technical Training Page 153 of 171...
  • Page 154 NOTE: When both you and your buddy pod have completed this lab, please reset UC500 and CUE to factory default setting using the procedure in Appendix A! Also, make sure you close CIPC now – launch this when instructed in the next lab. Cisco Unified Communications Technical Training Page 154 of 171...

  • Page 155: Appendix C: Pppoe On The Wan

    APPENDIX C: PPPoE on the WAN APPENDIX C: PPPoE on the WAN Introduction: PPPoE on the WAN interface of UC500 is also a connection option. One example of this WAN deployment would be to connect the WAN interface though Ethernet to a DSL modem to a Service Provider.
  • Page 156 7. Click Yes when prompted to Delete Partial configuration. 8. Select Dialer0/FastEthernet0/0 as the outside Interface and click Apply and then OK Verify Steps: 1. Telnet into the UC500 from the connected computer Cisco Unified Communications Technical Training Page 156 of 171...
  • Page 157 APPENDIX C: PPPoE on the WAN 2. Check if the Dialer0 interface is UP/UP using “show ip interface brief” Cisco Unified Communications Technical Training Page 157 of 171...

  • Page 158: Appendix D: Ios Dial-Peer Configuration Via Cli

    Objective: The default configuration on the UC520 as well as Cisco Configuration Assistant (CCA) does leverage dial-peers for a lot of the call routing / dial plan functionality. The objective is to show what the dial- peer CLI pushed down means to a certain extent. It will also go over a couple of examples of using dial- peers such as for least cost routing or translating digit strings.
  • Page 159 A dial peer is essentially a route to a particular destination. Dial peers establish logical connections, or call legs, to complete an end-to-end call. Cisco voice-enabled routers support five types of voice dial peers but two types are of greater significance for SBCS:...
  • Page 160  Using G711 as the VOIP codec session target ipv4:10.10.10.2  Defines IP address to send VOIP call to no vad dtmf-relay rtp-nte Odd POD Even POD UC520 UC520 IP Network Cisco Unified Communications Technical Training Page 160 of 171...
  • Page 161 Long Distance 11-digit “1+” dialing  destination-pattern 91[2-9]..[2-9]..International dialing  destination-pattern 9011T Emergency or 911  destination-pattern 9911 Here is another exercise showing how dial-peer matching occurs based on the below config: Cisco Unified Communications Technical Training Page 161 of 171...
  • Page 162 0/1/0 The default preference is “0” (default CLIs will NOT show up in the config) and hence the primary route chosen is the SIP trunk dial-peer versus the FXO dial peer. Cisco Unified Communications Technical Training Page 162 of 171...
  • Page 163 5003 pots corlist outgoing call-domestic description ** FXO pots dial-peer ** destination-pattern 91..... port 0/1/0 Cisco Unified Communications Technical Training Page 163 of 171...
  • Page 164 2. Define what is being manipulated (meaning called or calling number) voice translation-profile AA_CALLED_NUMBER translate called 10002 3. Apply the profile to the inbound dial-peer in this case – it’s the POTS dial-peer: dial-peer voice 5100 pots Cisco Unified Communications Technical Training Page 164 of 171...
  • Page 165 APPENDIX F: Device Manager Cross Launch incoming called-number 4085551200 translation-profile incoming AA_CALLED_NUMBER direct-inward-dial More complex examples are at: http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml Cisco Unified Communications Technical Training Page 165 of 171...

  • Page 166: Appendix E: Designing For A Scenario

    APPENDIX F: Device Manager Cross Launch APPENDIX E: Designing for a Scenario In this lab, use the voice features that you have learned so far to fulfill the following customer’s scenario. Two employees on the system have primary extension 201 and 202. The operator has a primary extension 203.

  • Page 167: Appendix F: Device Manager Cross Launch

    Microsoft Internet Explorer. CCA can automatically launch the embedded device manager of a Cisco SBCS platform as long as the device can be discovered in the CCA network topology view and the CCA PC has network connectivity to the discovered device.
  • Page 168 Select Tools > Internet Options > Programs tab. Select “Internet Explorer should check to see whether it is the default browser” and click OK Mozilla Firefox 3.0 Select Tools > Internet Options. Click Check Now. Click yes at prompt to make Firefox the default Cisco Unified Communications Technical Training Page 168 of 171...
  • Page 169 1. Launch CCA, connect directly to the IP address of the UC500 (192.168.10.1) and enter the username and password (cisco/cisco.) Let CCA discover the network and connected devices. 2. Check the topology to ensure the CE520 appears. 3. Right click the switch icon in the Topology View window and select Device Manager.
  • Page 170 APPENDIX F: Device Manager Cross Launch You can also right click the switch icon under the Neighbors table and select Device Manager. Cisco Unified Communications Technical Training Page 170 of 171...
  • Page 171 4. The default web browser on your PC will automatically launch, with the URL pointing to the IP address of the switch. In the example below, the CE520 IP address is 192.168.10.11, hence the device manager cross launches with an URL of http://192.168.10.11 Cisco Unified Communications Technical Training Page 171 of 171...

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