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Cisco UC320W Administration Manual

Cisco small business unified communications
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See also: Administration Manual , Configuration Manual
ADMINISTRATION
GUIDE
Cisco Small Business
Unified Communications UC320W

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Summary of Contents for Cisco UC320W

  • Page 1 ADMINISTRATION GUIDE Cisco Small Business Unified Communications UC320W...
  • Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Table of Contents System Overview and Requirements ......................5 Welcome ............................... 7 Region ................................. 10 System Access ............................11 Automatic Maintenance..........................12 Telephony ..............................12 Devices................................ 12 PBX/Key System ............................14 Day/Night Features ............................. 15 Internal Dialing ............................17 Music ................................18 Ports and Trunks ............................
  • Page 4 WAN ................................45 LAN ................................46 Wireless............................... 47 Port Forwarding ............................48 Site Summary .............................. 49 Apply Configuration ............................. 49 Quick View ..............................49 Devices................................ 50 Networks ..............................52 DHCP Clients .............................. 52 Voicemail ..............................52 External Trunks ............................53 External Call Records ..........................

  • Page 5: System Overview And Requirements

    • Adobe Flash Player version 10.1 or later. • Cisco SPA300 Series or Cisco SPA500 Series IP phones. You can have up to 25 users. Note: Only 24 phones, including all enabled Cisco SPA8800 FXS ports, may be licensed to the Cisco UC320W.
  • Page 6 Choose your topology, enter any required settings, and then click Apply Now. The Cisco UC320W may reboot as the settings are applied. Depending on the topology changes, you may need to align your PC with new network addressing. You also may need to reconnect to the configuration utility by entering a new LAN IP address into the web browser.

  • Page 7: Welcome

    Creating a new configuration will remove all of your configuration settings. No changes will be made to the voicemail system or other site settings. To reset the Cisco UC320W to the factory default settings, press and hold the Reset button for 10 seconds.
  • Page 8 • Resume session from device: Choose this option to resume a session that was saved to the Cisco UC320W by using the Save button. You also can restore a file that was saved by the Auto-Save feature. After you click the Resume session from device option, choose a saved session or Auto-Save file from the drop-down list.
  • Page 9 • The Full Site Backup option is available only after you have applied a configuration. • Voicemail access is interrupted while the backup is being saved. Therefore, Cisco recommends performing this procedure during a period when users and callers are unlikely to require voicemail access.

  • Page 10: Region

    Help resources, use the Help link near the top of the configuration utility window. Sending Feedback to Cisco Cisco welcomes feedback from our customers. To send your comments and suggestions, click the Services link near the top of the window. Then click Feedback. Choose a Category, and type your comments in the Issues or suggestions box.

  • Page 11: System Access

    • A remote management session is disconnected after a long idle time. • If the Cisco UC320W is located behind another router, you may need to configure port forwarding on that router to allow traffic from the WAN to the Cisco UC320W.

  • Page 12: Automatic Maintenance

    Maintenance Window Automatically, on the specified schedule, the Cisco UC320W runs diagnostics and performs tasks to ensure system stability. At the end of this process, the Cisco UC320W may reboot. Schedule a convenient time when your users will not be impacted.
  • Page 13 Cisco SPA8800 IP Telephony Gateways • Create a SPA8800: Click this button to enter information for a Cisco SPA8800 that is not yet connected. • To replace an existing SPA8800 with a new unit, first disconnect the old unit. Then click the Replace icon to clone the MAC address to the new unit.

  • Page 14: Pbx/Key System

    that the device was removed. You can now connect the new device, which will appear on the Devices page when it is automatically detected. You can then use the Assign Phones page to assign the new phone to the user who previously had the other phone. PBX/Key System Use the Configuration >...

  • Page 15: Day/Night Features

    Force Night button. See the Phone Buttons page. • Automatic Schedule: Choose this option if you want the Cisco UC320W to automatically enable the Day and Night behaviors based on the business hours and holidays that you specify. (The schedule settings are available on the screen after you select this option.) Tip: Even when a...
  • Page 16 Select Holidays: Optionally, you can add holidays. Specify the dates when your business is closed all day. The Cisco UC320W will automatically shift to Night behavior for each holiday. Note: This section is available if you chose the Automatic Schedule option.

  • Page 17: Internal Dialing

    Internal Dialing Use the Configuration > Telephony > Internal Dialing page to configure the internal extension format, the system extensions, and the functions of dialed digits. For example, specify which digits are used in extension numbers, which digits are pressed for an outside line, and so on.

  • Page 18: Music

    • Play music over External Paging: Check the box to enable an external music source to be played over an external speaker. This feature requires having an external music source connected to the Line In port of the Cisco UC320W, and an external speaker connected to the Line Out port.

  • Page 19: Ports And Trunks

    System Mode is set to Key System or Blend. (See the PBX/Key System page.) General Information and Options • This page displays the FXO ports on your Cisco UC320W and any Cisco SPA8800 IP telephony gateways that are connected. • The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks).

  • Page 20: Fxo Impedance Matching

    FXO Impedance Matching Important: For testing, the trunk must be connected to a Cisco UC320W FXO port. After the test, if you wish to connect the trunk to a Cisco SPA8800 instead, you can input the recommended settings in the fields for the SPA8800.

  • Page 21: Sip/Bri Trunks

    System mode. (For more information, see the PBX/Key System page.) About SIP/BRI Trunks • The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks). • To configure the dialing prefix for outbound call routing through your FXO trunks and SIP/BRI trunks, see the Outbound Trunks page.
  • Page 22 Some service providers provide NAT traversal, but some do not. If you are unsure, check with your SIP provider. • Send NAT Keep Alive: Check this box to allow the Cisco UC320W to periodically send Keep Alive messages to the server to maintain the current NAT mapping. Note: This option is available if you check the NAT Mapping box.

  • Page 23: Outbound Trunks

    • NAT STUN Server (button): If you enabled NAT mapping for a SIP provider, you can select this option use a STUN server to discover NAT mapping. This setting applies to all configured SIP providers with NAT mapping enabled. Not applicable to Mediatrix BRI Gateways. •...

  • Page 24: Users/Phones

    • You must create at least one user. You can have up to 25 users. Note: Only 24 phones, including all enabled Cisco SPA8800 FXS ports, may be licensed to the Cisco UC320W. The built-in FXS port on the Cisco UC320W does not count towards this license limit.

  • Page 25: Assign Phones

    (speed dial), call pickup, and Line Monitor. You assign the button functions on the Phone Buttons page. • For some phones, you may see a yellow circle containing a minus sign. The icon indicates that the phone is not registered (does not have connectivity to the Cisco UC320W). Possibly this...

  • Page 26: Extension Buttons

    phone record was added manually for future use, or possibly the phone was disconnected but the record was not removed. You can assign the phone to a user, but it is not operational. • Users are entered on the Users page. A user record is required even for an unstaffed phone, such as a phone in a lobby.
  • Page 27 • The shared line button indicates the status of the line. • Unlit: Idle. • Green (steady): Connected to a call on this phone. • Green (flashing): Holding a call on this phone. To resume the call, press the phone button. •...

  • Page 28: Shared Extensions

    • If busy or no answer, forward to: Available after you apply the initial configuration. During the initial setup, you can set call forwarding on the Call Forwarding page. Use the first drop-down list to choose a destination for an unanswered call. Use the second drop-down list to specify the timeout period in seconds.
  • Page 29 Note: The shared extension button indicates the status of the extension. • Unlit: Idle. • Green (steady): Connected to a call on this phone. Note: The shared extension doesn't show as in use when placing a call through the Shared FXO Line. •...

  • Page 30: Additional Extensions

    Selecting Members for Shared Extensions • Select Members: This button is available after you enter a label. Click this button to open or close the Members section. • To add a member: Check the box to add the user. Uncheck the box to remove the user. Successfully added members appear with a green background.

  • Page 31: Call Routing

    The External Paging feature is used to make an announcement through an external speaker system that is connected to the Line Out port of the Cisco UC320W. Any other audio on the speaker, such as music, will be interrupted for the duration of the page.

  • Page 32: Hunt Groups

    • After entering a label, either complete the entry or delete it. An incomplete entry produces an error, indicated by a red X in the navigation tree. • To create the first paging group: Enter a label. Then enter the settings and select the members.
  • Page 33 desk. After six attempts, if there is still no answer, then the call goes to voicemail. Features of Hunt Groups • A hunt group can be contacted by dialing the group extension number, by choosing the extension from the directory, or by using a phone button that is configured to speed-dial this group. •...

  • Page 34: Auto Attendant

    Selecting Members for Hunt Groups • Select Members in Sequence: This button is available after you enter a label. Click this button to open this section. To close this section, click the button again. • To add a member: Check the box to add the extension. Uncheck the box to remove the extension.
  • Page 35 • Initial Menu Prompt: Choose the recorded prompt that the AA will play. • To edit the description: Click the pencil icon to edit the description for a selected prompt. After typing the new description, click Done. • To add a new prompt: Click the plus button (+) to add a new prompt. Then type a description.
  • Page 36 In the office: A phone administrator replaces the default greeting with one that includes the company name and announces special menu options: Thank you for calling Family Medical. Press 1 for our hours and location. Press 2 to make an appointment. Press 3 for billing. General Information and Options for AA Prompts •...

  • Page 37: Using The Aa Prompts Recorder

    6. End the call by replacing the receiver or pressing the speaker button. Wait for several seconds while the save process is completed. The phones reboot, and the recordings are saved in the flash memory of the Cisco UC320W. Notes: •...

  • Page 38: User/Group Features

    except those that you specifically add for separate routing. To move a call source to a different route, click the Move button or use your mouse to drag it to another route. • Create an Inbound Calling Route: Click this button to create a new route. Then enter a label, move call sources into the route, and specify the destination.
  • Page 39 • After (seconds): Enter the number of seconds that a call can ring before it is considered unanswered.

  • Page 40: Voicemail To Email

    Tip: Do not use your personal email address, which would unnecessarily expose your personal email login credentials in the Cisco UC320W configuration. Use a separate email account instead. Also be aware that many email accounts keep a copy of all sent messages by default.

  • Page 41: Phone Buttons

    Phone Buttons Use the Configuration > User/Group Features > Phone Buttons page to customize the programmable feature buttons that are available on the IP phones and Cisco SPA500S expansion modules, also known as attendant consoles or side cars. General Information and Options for Phone Buttons •...
  • Page 42 IP phone by using the softkeys or star codes, as described in the phone user guide (available at www.cisco.com/go/uc300). Note: Soft keys are not available on all phone models. Tip: This feature is useful if a user frequently parks calls; time is saved by not using softkeys or star codes, or entering a park slot number.

  • Page 43: Phone Button Labels

    • Group Pickup: Displays a list of ringing calls on the phone screen. The user can choose a call to answer. A phone can have only one Group Pickup button. Tip: This feature is useful in a busy office in which it is important to quickly answer calls. •...

  • Page 44: Directory

    Directory Use the Configuration > User/Group Features > Directory page to view the directory listings that users can access through the phone menus. Add external numbers to the directory if needed. • Internal Directory: This directory includes all internal numbers, including system extensions, personal extensions, shared extensions, paging groups, and hunt groups.

  • Page 45: Wan

    Optionally, you can enter a Domain Name, if provided by your ISP. Note: One disadvantage of using a dynamic IP address is that if your IP address changes, your Cisco UC320W and all connected devices will reboot. Telephone service will be interrupted.

  • Page 46: Lan

    Keep Alive or Connect on Demand option, as described below. Note: One disadvantage of using a dynamic IP address is that if your IP address changes, your Cisco UC320W and all connected devices will reboot. Phone service will be interrupted.

  • Page 47: Wireless

    • Subnet Mask: Enter the subnet mask for the VLAN. • Default Gateway: Enter the default gateway address for the VLAN. • Starting IP Address: Enter the first IP address in the range of IP addresses that the Cisco UC320W can assign to the connected devices in this VLAN.

  • Page 48: Port Forwarding

    • Wireless Channel: Keep the default setting, Seek, to allow the Cisco UC320W to choose the best channel (strongly recommended). If you need to adjust this setting due to issues within your environment, choose a channel from the list.

  • Page 49: Site Summary

    Quick View page, click the image to open the status page. Alternatively, use the links in the navigation tree. Note: After the Configuration Utility is launched, it may take up to a minute for the Cisco UC320W to collect and display the current status information for all devices.

  • Page 50: Devices

    • Troubleshooting: Provides access to the support tools. Devices Use the Status > Devices page to view statistics for the Cisco UC320W, the SPA8800 IP telephony gateways, and the IP phones. Cisco UC320W Front Panel Refer to the illustration for the current port states, corresponding to the lights on the front panel of the hardware.
  • Page 51 PC to the Cisco UC320W is interrupted during the restart process. After the Cisco UC320W restarts, you can refresh the web page or re-enter the LAN IP address for the Cisco UC320W, and you can log on.

  • Page 52: Networks

    • Reset Phone Password: Click this button to reset the phone password for the user. The user's phone will be unlocked and the password will be cleared (no password). When the confirmation message appears, click Reset to continue, or click Cancel to close the message without resetting the password.

  • Page 53: External Trunks

    • Calls: The number of calls currently in progress. • Capacity: The number of simultaneous calls that are supported on this trunk. Note: The Cisco UC320W supports up to 12 simultaneous calls across all trunks (including FXO and SIP/BRI trunks).

  • Page 54: Support Tools

    This icon is available after you display a log. Ping Click the Ping tab to use ICMP Echo (ping) requests to test connectivity between the Cisco UC320W and a specified IP address. • Destination address: Enter the IP address or domain name that you want to ping.

  • Page 55: How Do I

    How Do I? Read the information below to find answers to common questions about configuration tasks. How do I upgrade the firmware? To upgrade the firmware from a file on your PC, click the Upgrade from your PC button on the Status > Devices page.
  • Page 56 For this scenario, complete the following tasks: • Prepare your recording, and store it on your music player. • Connect the music player to the Line In port of the Cisco UC320W. Use the controls on the music player to play the recording.
  • Page 57 How do users retrieve voicemail for a Hunt Group, Shared Extension, or Shared Line? Use one of the following options: • Dial the Voicemail Pilot extension number, and enter the mailbox number, followed by #. Also enter the password. The default mailbox password is 12345. The first time that a user opens the mailbox, the system will provide instructions for the new mailbox setup process.
  • Page 58 Using your personal email address would unnecessarily expose your personal email login credentials in the Cisco UC320W configuration. Also be aware that many email accounts keep a copy of all sent messages by default. Anyone with access to this email account will have access to the sent messages.

  • Page 59: Appendix A: Installation Options For The Unified Communications System

    Appendix A: Installation Options for the Unified Communications System This appendix provides instructions about the following installation options: • Wall Mounting, page 60 • Optional Power Cord Retention Kit, page 62...

  • Page 60: Wall Mounting

    3/4-in. (19mm), with anchors for sheet rock installation. Drill the holes as shown. STEP 1 Horizontal Orientation: Vertical Orientation Insert the screws, leaving a gap of 4mm between the screw head and the wall. STEP 2 Then mount the Cisco UC320W as shown.
  • Page 61 Horizontal Orientation Vertical Orientation...
  • Page 62 Optional Power Cord Retention Kit Optionally, you can install the power cord retention kit to prevent accidental removal of the power cord. Remove the screw next to the power port. STEP 1 Power LINE LINE PHONE LAN (10/100/1000) LINE (FXO) (FXS) (10/100/1000) 12VDC...

  • Page 63: Appendix B: Installing Phones And Attendant Consoles

    Appendix B: Installing Phones and Side Cars This document provides information about the installation of IP phones and attendant consoles, or “side cars.” Refer to the following topics: • Phone Connections, page 64 • Installing a Desk Stand (Optional), page 66 •...

  • Page 64: Phone Connections

    Phone Connections Refer to these illustrations to connect the handset and power. On all models other than the Cisco SPA301, you also can connect a PC to your phone. Cisco SPA301 Connections...
  • Page 65 1. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. 2. Handset port: Insert the long end of the phone cord into this port, which is marked with a phone symbol.

  • Page 66: Installing A Desk Stand (Optional)

    7. Side car Attachment features (not illustrated): See Connecting Attendant Consoles, page Installing a Desk Stand (Optional) A desk stand is provided with each Cisco IP phone. The stand can be easily attached or removed. NOTE • Do not attach the desk stand if you want to mount the phone to the wall. See Mounting a Phone to a Wall (Optional), page •...
  • Page 67 Attaching and Installing the Wall Mount Bracket Kit To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base. Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation.
  • Page 68 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3...
  • Page 69 Plug in the Ethernet and power cables. STEP 4 Hang onto screws mounted in the wall. STEP 5...
  • Page 70 After mounting the phone to a vertical surface, must reverse the handset retention tab to secure the handset when it is placed on the cradle. To turn the tab: STEP 1 • Cisco SPA300 Series models: Insert a coin or similar object into the slot. Rotate the tab 180 degrees.
  • Page 71 • Cisco SPA500 Series models: Push the latch in. Slide the retention tab up until it detaches from the phone. Rotate the tab 180 degrees and re-attach it.
  • Page 72 1 Retention tab 2 Latch...

  • Page 73: Connecting The Power

    Insert one end of the Ethernet cable into the network port on the phone body STEP 1 marked “SW.” Insert the other end of the Ethernet cable into a LAN port of the Cisco UC320W or STEP 2 into a LAN port on an Ethernet switch.
  • Page 74 Select Wireless Profile. The display should show that the phone is connected the STEP 5 wireless voice network of your UC320W. If the connection is not shown, complete the following tasks to connect to the NOTE wireless network by using Wi-Fi Protected Setup.

  • Page 75: Connecting A Pc To A Phone (Optional)

    Connecting a PC to a Phone (Optional) PC ports are not available on Cisco SPA300 Series phones. A PC cannot be connected to Cisco SPA525 models that are connected to the wireless network. To provide network access to a PC, connect one end of an additional Ethernet STEP 1 cable (not provided) to the PC port on the back of the phone body.
  • Page 76 Using the attachment arm screws, secure the attachment arm to the phone and STEP 3 Cisco SPA500S. Locate the AUX IN port on the back of Cisco SPA500S. Connect one end of the STEP 4 auxiliary cable to this port.
  • Page 77 Route the auxiliary cable inside the cable slot of Cisco SPA500S. STEP 6 1 AUX port 2 AUX IN port 3 Cable slot...
  • Page 78 4 Cable slot 5 AUX OUT port a. Align the attachment arm over the peg holes on the right side of the first Cisco SPA500S and the left side of the second Cisco SPA500S. Insert the attachment arm pegs into the peg holes.
  • Page 79 Attach the appropriate desktop stand to each unit. STEP 8...

  • Page 80: Appendix C: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco UC320W. Support Cisco Small Business Support www.cisco.com/go/smallbizsupport Community Cisco Small Business Support and www.cisco.com/go/smallbizhelp Resources Phone Support Contacts www.cisco.com/go/sbsc...

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