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Cisco DX600 series User Manual

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Cisco Desktop Collaboration Experience DX600 Series User Guide,
Release 10.0(1)
First Published: April 23, 2013
Last Modified: June 18, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-28931-01

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Table of Contents

   Also See for Cisco DX600 series

   Summary of Contents for Cisco DX600 series

  • Page 1 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) First Published: April 23, 2013 Last Modified: June 18, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Mute or Unmute Call Place Call Place Call with Headset Place Call with Speakerphone Place Call When Another Call Is Active Dial From Corporate Directory on Personal Computer with Cisco Web Dialer Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 4 Mobile Connect and Mobile Voice Access Put Call Picked Up on Mobile Phone On Hold Connect to Mobile Voice Access Turn On Mobile Connect From Mobile Phone Turn Off Mobile Connect From Mobile Phone Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 5 Transfer Call Without Talking to Transfer Recipient Talk to Transfer Recipient Before Transferring Call Call Transfer to Voicemail Send Active, Ringing, or Held Call to Voicemail Do Not Disturb Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 6 Privacy and Shared Lines Prevent and Allow Others to View or Barge Calls on Shared Line Speed Dial Make Call with Speed-Dial Button Make Call with On-Hook Abbreviated Dial Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 7 AnyConnect VPN AutoNetDetect Password Persistence Add VPN Connection Profile Edit VPN Connection Profile Connect to VPN Disconnect From VPN Delete VPN Connection Profile Optimize Video Call Experience Over VPN Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 8 Use Web Dialer with Another Online Corporate Directory Log Out of Web Dialer Set Up, View, or Change Web Dialer Preferences Applications C H A P T E R 5 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) viii OL-28931-01...
  • Page 9 Send Email Message Save Email Message Draft Reply to Email Message Forward Email Message Add Attachment to Email Message Add CC or BCC Recipient Delete Email Message Delete Multiple Email Messages Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 10 Add Unsynced Contact to Chat Contacts Conversations Start Conversation End Conversation Search Start Conversation with Search Result Settings Enable Audio Notifications Sign Out of Jabber Meetings Calendar Account Add Event Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 11 Accessibility Features Hard of Hearing Accessibility Features Vision-Impaired and Blind Accessibility Features Change Font Size Change Screen Brightness Enable Screen Lock Sound Enable Spoken Passwords Enable TalkBack Explore by Touch Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 12 HDCP Support External Camera Close Self View Move Video to Phone Display Switch View Mode for Video Calls Swap Camera Views Headset Headset Support Audio Quality 3.5 mm Headsets Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 13 FCC Receivers and Class B Digital Statement CE Mark Cryptographic Information Data Backup Back Up Data Problem Report Tool Report Problem Additional Information Obtaining Documentation and Submitting Service Request Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01 xiii...
  • Page 14 Contents Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 15: Phone Features

    • Operating Modes, page 3 • Energy Savings, page 4 • Cleaning, page 4 Cisco DX650 Hardware Privacy shutter slide switch Conference button Camera Transfer button Touchscreen Volume button Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 16: Cisco Dx650 Cable Installation

    Tool for Auto-Registered Phones Support (TAPS) is used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension that your system administrator Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 17: Handset

    Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. Operating Modes Your phone operates in different modes, as determined by your system administrator. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 18: Enhanced Mode

    All features are available in Enhanced Mode. Energy Savings Your phone supports the Cisco EnergyWise program. Your system administrator may set up sleep (power down) and wake (power up) times for your phone to save energy. If your phone is scheduled to sleep, the Lock button begins to blink 10 minutes before the scheduled sleep time..
  • Page 19: Calling Tasks

    Contact your system administrator for more information. Answer Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 20 Agent Greeting is configured on your phone. For more information, contact your system administrator. • A Call Chaperone user cannot answer an incoming call while calls are chaperoned. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 21: Autoanswer With Headset Or Speakerphone

    Press orpress Hang up one call, but preserve another call Press . If necessary, remove the call that you want to end on the same line from hold first. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 22: Hold And Resume

    Select a line. Doing so may cause a held call to resume automatically: • If a reverting call is on the line, that call resumes. • If more than one reverting call is on the line, the oldest reverting call resumes. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 23: Mute

    Pick up the handset and dial. Place Call with Headset Procedure Perform one of the following actions: • Press and dial. • is lit, press New Call and dial. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 24: Notify When Busy Or Ringing Extension Available

    Procedure Step 1 Press Step 2 Tap New Call. Dial From Corporate Directory on Personal Computer with Cisco Web Dialer Procedure Step 1 Open a web browser and go to a Web Dialer-enabled corporate directory. Step 2 Click the number that you want to dial.
  • Page 25: Dial From Corporate Directory On Phone

    Speakerphone is unavailable while headphones, or a headset with an incompatible microphone, are plugged Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 26: Call History

    A call control bar appears at the bottom of an active video call. The video call control bar disappears after a few seconds. Tap the screen to make the call control bar reappear. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 27: Stop Your Video Transmission

    Adjust Video Exposure Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Calls. Step 4 Tap Exposure. Step 5 Slide up or down to adjust the video brightness. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 28: Set Video Bandwidth

    Tap X to stop showing self-video. Visual Voicemail Visual Voicemail allows you to manage your voice messages. Listen to Voice Message Procedure next to a voice message to listen to that voice message. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 29: View Voice Message Details

    Advanced Call Tasks You can use special features and services that may be available on your phone to place calls. For more information about these options, contact your system administrator. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 30: Active Call Movement

    Cisco Unified IP phones that share the same line display a Remote in Use message. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
  • Page 31: Business Calls With Single Phone Number

    If you want to... Then... Configure Mobile Connect Use the Cisco Unified Communications Self Care Portal to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See...
  • Page 32: Put Call Picked Up On Mobile Phone On Hold

    ◦ The number is blocked by you or your carrier (shown as Unknown Number). ◦ The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but the database entry is 1-408-999-6666.
  • Page 33: Turn Off Mobile Connect From Mobile Phone

    Enter your mobile phone number (if requested) and PIN. Step 4 Press 1 to make a call to an enterprise phone. Step 5 Dial a desktop phone number that is not your desktop phone number. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 34: Conference Calls

    Repeat to add additional participants. Add Contacts to Conference Procedure Step 1 Tap Contacts. Step 2 Drag a contact from the contact list to the call. Step 3 Repeat to add additional participants. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 35: Join Conference

    Barge Conference You can create a conference by using cBarge to add yourself to a call on a shared line. Related Topics Barge, cBarge, and Shared Lines, on page 39 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 36: Barge Call On Shared Line To Create Conference

    Dial the Meet Me conference number that the conference initiator provides. Step 2 If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 37: Conference Participants List

    Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from Cisco Unified Communications Self Care Portal. Conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.
  • Page 38: Set Up And Cancel Call Forward All From Phone

    Calling Tasks Call Park • When you switch an active call from your mobile phone to a Cisco DX650 that shares the same line (Session Handoff), the phone disables the Call Forward feature. The Call Forward feature returns when the call ends.
  • Page 39: Store And Retrieve Active Call With Call Park

    Tap Transfer again to finish storing the call. Retrieve Parked Call From Directed Call Park Number Procedure From any phone in your network, enter the park retrieval prefix and dial the Directed Call Park number. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 40: Direct, Store, And Retrieve Active Call At Assisted Directed Call Park Number

    Step 1 Tap Pickup. If your phone supports autopickup, you are now connected to the call. Step 2 If the call rings, tap Answer to connect to the call. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 41: Answer Call Ringing On Another Extension Outside Call Pickup Group

    Transfer redirects a call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or tap Transfer and then hang up. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 42: Transfer Call Without Talking To Transfer Recipient

    • If your phone displays a menu that disappears before you make your selection, tap Divert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 43: Send Active, Ringing, Or Held Call To Voicemail

    Calling Tasks Do Not Disturb • When you switch an active call from your mobile phone to a Cisco DX650 that shares the same line (Session Handoff), the Divert feature is disabled on the Cisco DX650. The Divert feature returns when the call ends.
  • Page 44: Sign In To Extension Mobility From Lock Screen

    Sign In to Extension Mobility From Settings Procedure Step 1 In the Settings application, tap Extension Mobility. Step 2 Tap Sign In. Step 3 Enter your user ID and PIN. Step 4 Tap Submit. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 45: Sign Out Of Extension Mobility From Lock Screen

    The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously. When you receive an intercom-alert tone, you can choose one of these options: Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 46: Place Intercom Call To Preconfigured Intercom Number

    • You cannot place an intercom call on hold. If you sign in to the same phone on a daily basis with your Cisco Extension Mobility profile, ensure that Note your system administrator assigns the phone button template that contains intercom information to this profile and assigns the phone as the default intercom device for the intercom line.
  • Page 47: Receive Intercom Call

    You have put the call on hold. Remote-in-use Another phone that shares your line has a connected call. Encrypted call The call is encrypted. Do Not Disturb Do Not Disturb is available. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 48: Multiple Calls

    Select the line that you are switching to. If a single call is holding on the line, the call automatically resumes. Step 2 If multiple calls are holding, highlight the appropriate call and tap Resume. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 49: Switch From Active Call To Answer Ringing Call

    If you answer a call on a secondary line, the next call that you place will be on the secondary line by default. If you select a line before placing a call, the call is placed on the line that you have selected. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 50: Place Call While Another Call Is Active

    The identities of the phones that are participating in the call have been verified. Encrypted call The phone receives and transmits encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
  • Page 51 The phone does not have a Protected Device status in Cisco Unified Communications Manager. No secure or nonsecure indication tone plays. Nonsecure call The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure. If you want to...
  • Page 52: Shared Lines

    Note Cisco determines that a device that is engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on your phone screen when a call is to or from an untrusted device, even though the call might be secure.
  • Page 53: Call Information And Barge

    The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. If you want to... Then... See if the shared line is in Look for the remote-in-use icon. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 54: Privacy And Shared Lines

    Prevent and Allow Others to View or Barge Calls on Shared Line Procedure Step 1 To prevent others from viewing or barging a call on a shared line, a) Tap Private. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 55: Speed Dial

    To place a call, tap a speed-dial icon. Or, drag the icon to the idle screen to prepopulate the phone number. Make Call with On-Hook Abbreviated Dial Procedure Step 1 Set up Abbreviated Dialing codes. Step 2 To place a call, enter the Abbreviated Dialing code. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 56: Suspicious Call Trace

    Tap Report Caller. Your phone displays the message The caller has been reported as malicious. Your administrator receives notification about the call with supporting information to take appropriate actions. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 57: Chapter 3 Phone Customization And Settings

    Swipe left or right on an open space on the home screen to go to the work space to the left or to the right. Set Up Home Screen Add applications, widgets, and folders, or change your wallpaper to set up your home screen. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 58: Add Application Icon To Home Screen

    Display your favorite contacts. Phone Display all recent calls, missed calls, messages, or speed dials. Phone Features Toggle these features on or off: Forward All, Privacy, Do Not Disturb, Mobility and Self-View. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 59: Add Widget To Home Screen

    Tap and hold an open space on the home screen. Step 2 Tap Wallpapers. Step 3 Select a wallpaper. Lock Screen The Lock screen is displayed when the phone is locked (inactive). Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 60: Unlock Screen

    Step 3 Enter a PIN and tap Continue. Your PIN must be at least four digits. Step 4 Enter your PIN again and tap OK to confirm your PIN. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 61: Add Password

    Display the Call Application on the Lock Screen Procedure Step 1 In the Settings application, tap Security. Step 2 Tap Default App. Step 3 Tap Display phone app on lock screen. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 62: Set Screen Timeout

    Check with your system administrator to see if a minimum ringer volume setting was configured. Procedure Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 63: Change Phone Screen Brightness

    VPN through a wired network connection. If your system administrator has set up a VPN connection profile for you with Cisco Unified Communications Manager, the profile appears in the VPN Connection list. You cannot edit or delete these VPN connections.
  • Page 64: Add Vpn Connection Profile

    If necessary, do either of the following in response to the appropriate prompts: • Enter your credentials. If prompted to do so, also enter your secondary credentials to support double authentication. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 65: Disconnect From Vpn

    720p video resolution. Lower bandwidth settings result in lower video resolution. Throughput varies over time, due to factors like other traffic being shared on the network, or even time Note of day. These variations can affect the video experience. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 66 In the Call application, tap Step 5 Tap Settings. Step 6 Tap Video bandwidth. Step 7 Select a video bandwidth that is lower than the upload speed in the speed test results. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 67: User Options Web Pages

    Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you control features, settings, and services for your phone. For example, you can set up speed-dial buttons from your User Options web pages.
  • Page 68: Select Device From User Options Web Pages

    User Options Web Pages Select Device From User Options Web Pages The Cisco Unified CM User Options home page displays. From this page, select User Options to select a device, and to access User Settings, Directory features, and Fast Dials.
  • Page 69: Set Up Speed-dial Buttons

    The services that are available for your phone depend on the phone system configuration and the services to which you subscribed. Contact your system administrator for more information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 70: Subscribe To Service

    Select Find. Change or End Services Procedure Step 1 On your User Options web pages, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 71: Change Service Name

    Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.
  • Page 72: Change Pin

    Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels. You can set up other line settings directly on your phone: Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 73: Set Up Call Forward For Each Line

    In the Message Waiting Lamp area, choose from various settings. By default your phone displays a steady red light from the handset light strip to indicate a new voice Note message. Step 6 Select Save. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 74: Change Audible Voice Message Indicator Setting For Each Line

    Before you can place and receive calls by using the same directory numbers as your desk phone, you must first add your mobile phone (and any other phones that you use) to Cisco Mobile Connect. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.
  • Page 75: Create Access List

    Step 3 Select Add New. Step 4 Enter the following information: • Name: Enter a name for the mobile (or other) phone. • Destination Number: Enter your mobile phone number. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 76: Cisco Web Dialer

    Step 10 Select Save. Cisco Web Dialer Cisco Web Dialer allows you to place calls from your phone to directory contacts by selecting items in a web browser. Your system administrator configures this feature for you. Use Web Dialer with User Options Directory...
  • Page 77: Use Web Dialer With Another Online Corporate Directory

    MAC address specify each phone. To display the MAC address on your phone, select Settings > About device > Status. Note If you have an Extension Mobility profile, you can select your Extension Mobility signed-in device from the Calling device menu. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 78 This page appears by default after you click a phone number in a Web Dialer-enabled online directory. • Disable Auto Close: If you select this option, the call window does not close automatically after 15 seconds. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 79: Applications

    Tap an entry in your contact list to view details for that contact. From the contact details screen, you can edit the contact details, mark the contact as a favorite, place a call, start a chat, start a Cisco WebEx meeting, or send an email message to that contact.
  • Page 80: Quick Contact Badge

    Step 3 Tap Done. The contact is stored on your Cisco DX650. Local contacts are not backed up to the Cisco Unified Communications Manager server that your device connects to. You can back up your local contacts to a Google account.
  • Page 81: Edit Contact

    You can share the details of one contact with another contact. Procedure Step 1 Step 2 Tap Share. Step 3 Select a service from the Share menu. Favorites Tap Favorites to view your favorite and most frequent contacts. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 82: Mark Contact As Favorite

    Enter the name of the group. You can also enter the names of contacts to add to the group. Step 4 Tap Done. Delete Group Procedure Step 1 Select a group. Step 2 Step 3 Tap Delete. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 83: Add Contact To Group

    The People application automatically merges search results that have similar data. UDS search results that are not in your local contacts are displayed in their own block under the list of local contacts. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 84: Search Your Contacts

    Import Contacts Procedure Step 1 Step 2 Tap Import/Export. Step 3 Select an import source. Export Contacts Procedure Step 1 Step 2 Tap Import/Export. Step 3 Tap Export to storage. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 85: Set Display Options

    You can view email messages from an individual or a combined inbox. While an email message is open, the inbox is displayed in the left tab. Refresh Inbox Procedure Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 86: Sort Mailbox

    Tap Send. Save Email Message Draft Procedure Step 1 Tap +. Step 2 Enter the email address, enter the subject, and compose the message. Step 3 Tap Save as draft. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 87: Reply To Email Message

    Step 1 Step 2 Select a file. The total size of attachments cannot exceed 5 MB. A warning is displayed when the total size of Note attachments reaches 3 MB. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 88: Add Cc Or Bcc Recipient

    Check the email messages. Step 2 Move Email Message Procedure Step 1 Tap and hold a message. Step 2 Drag the message to another folder. Mark Email Message as Favorite Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 89: Mark Multiple Email Messages As Favorites

    Step 1 Check the email messages. Step 2 Tap Mark Unread. Search Email Messages Procedure Step 1 Step 2 Select a search type. Step 3 Enter your search query. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 90: Set Sorting Options

    A digitally-signed email message that is sent from an Exchange 2003 server appears as a downloadable attachment of unknown size. Set Email Check Frequency Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Inbox Check Frequency. Step 4 Select a frequency. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 91: Reset Email Account Password

    Add Jabber Account Enter all credentials before you save account settings. The application tries to authenticate credentials before saving and prompts you to try again if you enter incorrect information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 92: Automatic Sign-in

    You can set your status to one of the following: • Available • Away • Do Not Disturb Set Your Status Procedure Step 1 Step 2 Select an availability status. Contacts Manage your contacts on the Contacts tab. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 93: Add Chat Contact

    Add Unsynced Contact to Chat Contacts Procedure Step 1 Tap and hold the contact icon. Step 2 Tap Add in the Contact Details dialog box. Conversations Chats open in the Active Conversations tab. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 94: Start Conversation

    Tap on a search result to start a conversation with that contact. Settings The Jabber application settings allow you to set up your auto-sign-in option and to edit your chat account information. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 95: Enable Audio Notifications

    Use the Meetings application to set up multiple calendar accounts. You can set up ActiveSync to work with Google, Yahoo, and other accounts. Use the Meetings application to sync your calendar events with Microsoft Outlook and Microsoft Exchange. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 96: Edit Event

    Tap an event. Step 2 Step 3 Edit the event details. Step 4 Tap Done. Delete Event Procedure Step 1 Tap an event. Step 2 Step 3 Tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 97: Settings

    Step 2 Tap Settings. Step 3 Tap Notifications. Select Ringtone Procedure Step 1 Step 2 Tap Settings. Step 3 Tap Choose Ringtone. Step 4 Select a ringtone and tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 98: Set Default Reminder Time

    Cisco WebEx is a standalone application, but also integrates into the Calendar, Phone, Chat, and Contacts applications. During a Cisco WebEx meeting, participants can join the audio conference, see who is in the meeting, view shared presentations, and chat with everyone or privately. A popup at the bottom of the screen identifies the current speaker.
  • Page 99: Sign In To Webex With Single Sign-on

    Note that some meeting sites require you to set a meeting password. Step 3 Tap Schedule for Later. Step 4 Enter your meeting details and tap Done. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 100: Start Scheduled Webex Meeting

    Enter the meeting number and your name. Enter the meeting password if it is required. Step 4 Tap Join Meeting. View Participant List Procedure Step 1 Tap Participants. Step 2 Tap Participants again to hide the participant list. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 101: Chat With Participant

    Enter your message and tap Send. Invite More Participants During WebEx Meeting Procedure Step 1 If you are the host of a Cisco WebEx meeting, tap Step 2 Select contacts to invite to the meeting. Show Video During WebEx Meeting Your video may start automatically when you join a WebEx meeting, unless the camera shutter is closed.
  • Page 102: More Applications

    Some applications in the Google Play Store may have hardware requirements that are not available on your phone, such as GPS or a rear-facing camera. Cisco does not guarantee that an application that you download from a third-party site will work. Auto-Update Applications The default Google Play Store setting for automatically updating applications is Auto-update apps over Wi-Fi only.
  • Page 103: Accessibility

    Mobility-Impaired Accessibility Features, page 97 Accessibility Features This chapter contains information about the accessibility features that are standard on the Cisco DX650. These phones provide accessibility features for the blind, and the hearing, vision, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
  • Page 104 1920 x 1200 • Compatibility with Android Talkback and Explore by Touch • Touch sounds to assist with gestures • Adjustable brightness settings • Adjustable font size Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 105: Hard Of Hearing Accessibility Features

    Accessibility Hard of Hearing Accessibility Features Hard of Hearing Accessibility Features Accessibility features for the hard of hearing are supported on the Cisco DX650. Accessibility feature Description Setup requirements Visual Message Waiting Indicator Viewable from 360 degrees, this Standard on all phones; users and...
  • Page 106 • Acoustic or direct connect TTYs from industry-leading manufacturers • Real-time text transmission over phone lines • Hearing and voice carry over phones (HCO/VCO) • VoIP network operating at G.711 Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 107: Vision-impaired And Blind Accessibility Features

    Accessibility Vision-Impaired and Blind Accessibility Features Vision-Impaired and Blind Accessibility Features Accessibility features for the vision impaired and blind are supported on the Cisco DX650. Accessibility feature Description Setup requirements High-contrast visual and audible Provides an audible alert, and the Standard on all phones.
  • Page 108: Change Font Size

    In the Settings application, tap Display. Step 2 Tap Brightness. Step 3 Slide the bar left to lower the brightness or right to increase the brightness. Step 4 Tap OK. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 109: Enable Screen Lock Sound

    TalkBack must be turned on for Explore by Touch to be available. When you turn on TalkBack for the first time, you’ll receive a prompt to turn on Explore by Touch. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 110: Explore By Touch Gestures

    Transition to the previous reading level when reading blocks of text, then single motion swipe right to read forward or left to go back. Swipe right then left using a Move to the next page. single motion Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 111: Enable Explore By Touch

    Procedure Step 1 In the Settings application, tap Sounds. Step 2 Check Touch sounds. Mobility-Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco DX650. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 112: Change Touch And Hold Delay

    Change Touch and Hold Delay Procedure Step 1 In the Settings application, tap Accessibility. Step 2 Tap Touch & hold delay. Step 3 Select a short, medium, or long delay. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 113: Chapter 7 Accessories

    You can use a Bluetooth device up to 30 feet (10 meters) away from your phone. However, for best performance, Cisco recommends that you use Bluetooth devices within 10 feet (3 meters) of the phone. Enabling Bluetooth may degrade your wireless network connection. For improved wireless network performance, disable Bluetooth when it is not in use, or use the 5 GHz band for your wireless network connection.
  • Page 114: Scan For Bluetooth Device

    Select a file to share. For example, you can share a photo from the Gallery application or a contact from the Contact application. Step 3 Select Bluetooth from the Share menu. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 115: View Received Files

    If your phone enters sleep mode, the external monitor enters sleep mode, too. When the phone is locked, the external monitor is also locked and cannot be used until the phone is unlocked. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 116: Connect External Monitor

    Set Monitor Orientation Procedure Step 1 In the Settings application, tap External display. Step 2 Tap Orientation. Step 3 Select a monitor orientation. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 117: Launch Application On External Monitor

    Step 2 Select Open in External Display. Move Application to Phone Screen Procedure Step 1 Tap Monitor on the external monitor status bar. Step 2 Select Open in Phone Display. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 118: Hdcp Support

    HDCP Support HDCP Support Cisco DX650 supports Digital Rights Management (DRM) protected content. For example, your phone plays video that is purchased from the Google Play Store. To prevent unauthorized copying of HD video using the HDMI port, an HDMI monitor (or any HDMI sink device) that is connected to the phone must be HDCP compliant.
  • Page 119: Close Self View

    Select the Exit full screen icon on the external display to switch to floating video mode. Step 2 To return to full screen mode: Select b) Select Return to full screen video. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 120: Swap Camera Views

    AutoAnswer with Headset or Speakerphone, on page Headset Support Although Cisco performs limited internal testing of third-party headsets for use with the Cisco DX650, Cisco does not certify or support products from headset (or handset) vendors. Cisco recommends the use of good-quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
  • Page 121: Audio Quality

    Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers perform well with Cisco DX650.
  • Page 122: Usb Console Cable

    USB Console Cable A system administrator typically uses a USB console cable only for debugging. For more information about how to use a USB console cable, contact your system administrator. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 123: Product Safety, Security, And Related Information

    Anything that degrades network performance can affect voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1) OL-28931-01...
  • Page 124: Emergency Response Notification

    Jordan, Egypt, Oman, Qatar, Yemen, Algeria, and Kuwait. External Devices Cisco recommends using good-quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Cisco Desktop Collaboration Experience DX600 Series User Guide, Release 10.0(1)
  • Page 125: Headset Safety

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
  • Page 126: Fcc Part 15.21 Statement

    • Connect the equipment to an outlet other than the receiver’s • Consult a dealer or an experienced radio/TV technician for assistance CE Mark For Cisco DX650, the CE mark and class-2 identifier are affixed to the equipment and packaging. Cryptographic Information NOTICE This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use.
  • Page 127: Data Backup

    Check Back Up My Data. Problem Report Tool Use the Cisco Collaboration Problem Report Tool to send information to your system administrator when you experience problems with your phone or applications. You must have an email account configured on your phone to send reports from the Problem Report Tool.
  • Page 128: Obtaining Documentation And Submitting Service Request

    Obtaining Documentation and Submitting Service Request For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at this URL: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...

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