Warranty; Limited Warranty - Siemens VersiCharge AC Installation And Operation Manual

Installation and Operations Manual VersiCharge™ AC
SECTION 10

Warranty

10.1 Limited Warranty

Limited Warranty Siemens Industry Inc., EMobility ("Siemens") has developed highly reliable EV Supply
Equipment (EVSE), inclusive of chargers and associated accessories purchased, branded as VersiCharge (each
individually or collectively the "VersiCharge EVSE"), that is designed to withstand normal operating conditions
when used in compliance with the included Siemens Installation and Operations Manual. The Siemens limited
warranty ("Limited Warranty") covers defects in workmanship and materials of the VersiCharge EVSE for a period
of three (3) years (five [5] years for VersiCharge Blue) (the "Warranty Period") from the date of registration of
such VersiCharge EVSE by the original purchaser via the registration portal (usa.siemens.com/eMobilityCloud).
The VersiCharge EVSE must be registered within 90 days of purchase to activate the Limited Warranty, including
the Siemens Care package.
The Limited Warranty does not apply to, and Siemens will not be responsible for, any defect in or damage to any
Siemens VersiCharge EVSE: (1) that has been misused, neglected, tampered with, altered or otherwise
damaged, either internally or externally; (2) that has been improperly installed, operated, handled or used,
including use under conditions for which the product was not designed, use in an unsuitable environment, or
use in a manner contrary to the Siemens Installation and Operations Manual or applicable laws or regulations;
(3) that has been subjected to fire, water, generalized corrosion, biological infestations, acts of God or input
voltage that creates operating conditions beyond the maximum or minimum limits listed in the Siemens
VersiCharge EVSE specifications, including high input voltage from generators or lightning strikes; (4) that has
been subjected to damage caused by defects of other components of the electrical system or service; or (5) if
the original identification markings (including trademark or serial number) of such VersiCharge EVSE have been
defaced, altered, or removed. The Limited Warranty does not cover costs related to the removal or installation
of the VersiCharge EVSE or troubleshooting of the customer's electrical systems.
During the Warranty Period, Siemens will replace the VersiCharge EVSE free of charge, provided Siemens
through inspection establishes the existence of an issue covered by the Limited Warranty (the "Remedy").
Siemens will, at its option, use new and/or reconditioned parts in providing the Remedy. Siemens reserves the
right to use parts or products of original or improved design in the Remedy VersiCharge EVSE. The Limited
Warranty continues for the remainder of the original Warranty Period or ninety (90) days from the date of
Siemens' return shipment of the repaired or replacement product, whichever is later.
The Limited Warranty covers both parts and labor necessary to provide a Remedy but does not include labor
costs related to uninstalling the VersiCharge EVSE or reinstalling the replacement product. The Limited Warranty
also covers the costs of shipping Siemens VersiCharge EVSEs to Siemens (where Siemens has first issued a
Return Merchandise Authorization ["RMA"] number for such product) as well as the replacement product from
Siemens to customer, via a non-expedited freight carrier selected by Siemens, to and from locations within the
United States (including Alaska and Hawaii) and Canada only.
The Limited Warranty does not cover shipping damage or damage resulting from mishandling by the freight
carrier. Where the customer seeks to remedy damages caused by the freight carrier, such claims must be
pursued directly against the freight carrier and not against Siemens. Siemens' obligations under this Limited
Warranty are conditioned upon the customer's strict compliance with the following policy and procedure for the
applicable VersiCharge EVSE:
The VersiCharge EVSE must be returned with an RMA number which the customer must request from Siemens
through the following website (http://www.usa.siemens.com/createcase) or by calling +1 (855) 950-6339.
RMA request must include the following information: (1) Proof-of-purchase of the VersiCharge EVSE in the form
of (a) the dated purchase receipt from a Siemens-authorized seller for the original purchase of the product at
point of sale to the end user, or (b) the dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status; (2) Model number; (3) Serial number; (4) Detailed description of the defect; and (5)
Shipping address for return of the repaired or replacement product.
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