Warranty Claim Process - Iridium GO! exec User Manual

User Manual (collectively "Unauthorized Use"), you agree to defend, indemnify and hold Iridium
and your Service Provider harmless with respect to any claims or actions by governmental entities
or other third parties related to your Unauthorized Use and to pay all costs, damages, fines and
other amounts incurred by us, or on our behalf, in the defense of any such claims or actions.
Further, we specifically disallow any liability and will not credit back airtime charges related to any
Unauthorized Use.
In addition to Iridium's express reservation of other remedies available to it, Iridium reserves the
right to discontinue providing Iridium satellite services and/or to disable your Product's access to
the Iridium system. If Iridium reasonably believes that you are engaged in any Unauthorized Use,
we may seek equitable relief to prevent such Unauthorized Use without having to wait to see if
damage to the Iridium system occurs.
This Product is covered by a U.S.A. warranty. This Limited Warranty is applicable in all
countries and is enforceable in any country or region where Iridium or its Service Provider offer
warranty service for the Product. Outside of the U.S.A., any different warranty terms, liabilities
and/or legal requirements of the country in which the Product is sold are specifically disclaimed by
Iridium to the extent permitted by law. Warranty service availability and response times may vary
from country to country and may be subject to registration requirements in the country of purchase.
Your Iridium Service Provider can provide details.
This Limited Warranty gives you specific legal rights. You may also have other rights that may vary
from state to state or country to country. Some states/countries do not allow or acknowledge the
existence, limitation or exclusion of incidental or consequential damages, or limitation on the length
of an implied warranty, so some limitations or exclusions of this Limited Warranty may not apply to
you. You are advised to consult applicable state/country laws for a full determination of your rights.

Warranty Claim Process

Should your Product require service within the Warranty Period or for warranty questions, repairs
or for the return of the Product, please contact your Service Provider or any other Service Provider
in your country. Do not contact Iridium. For warranty claims, you will be required to provide the
following proof of purchase documentation: your original, dated bill of sale or delivery receipt
(including your name, address and telephone number; the name and address of the Service
Provider who sold you the Product; the model number and International Mobile Identification
Number (IMEI); and the sale price of the Product), together with a written description of the
problem. You are responsible for shipping the Product to the authorized warranty service center
designated by your Service Provider with freight and insurance prepaid. You are responsible for all
costs associated with returning the Product.
Product that is repaired or replaced under this Limited Warranty shall be shipped to your Service
Provider who will work with you to arrange transfer of the Product back to you. In certain
states/countries, including without limitation Australia and New Zealand, the law requires that
manufacturers or sellers incur costs relating to the warranty return and replacement of any
products. In those jurisdictions, Iridium and/or the Service Provider will pay the costs of return
and/or replacement, as required. In all other jurisdictions, you are solely responsible for all costs
associated with the return and/or replacement, including costs associated with returning the
Product to us and costs associated with shipping the new or refurbished product back to you,
freight charges, customs and brokerage fees.
Refer to www.iridium.com for a list of Service Providers or contact your Service Provider for
warranty information.
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