Resolving Hardware Issues; Locating Serial Numbers - SMART Room System SRS-LYNC-XS Administrator's Manual

CHAPTER 6
TROUBLESHOOTING

Resolving hardware issues

This section explains how to resolve common issues with your room system's hardware.

Locating serial numbers

Each of the major components of your room system has a serial number.
Component
Interactive flat panel
Lync appliance
Console
Camera
Table microphones
Audio processor
Speakers
It's good practice to record these serial numbers in a safe place. You can use the
SMART Room System for Lync setup guide provided with your room system for this purpose (see
Setup guide on page 8).
40 smarttech.com/kb/170819
Serial number location
On-screen display menu (see page 69 for SMART Board 8055i-G5
interactive flat panels, page 74 for SMART Board 8070i-G4
interactive flat panels or page 86 for SMART Board 8084i-G4
interactive flat panels)
NOTE
When requesting technical support, provide SMART Support with
the left interactive flat panel's serial number.
Wide side of the Lync appliance
Bottom of the console
Top of the camera beside the service light
Bottom of each microphone
Narrow side of the audio processor
Back of each speaker