Locating The Interactive Flat Panel Serial Number; Resolving Image Issues; Chapter 7: Troubleshooting Your Interactive Flat Panel - SMART 8070i-G4-SMP Setup And Maintenance Manual

Chapter 7
Troubleshooting your
interactive flat panel
Locating the interactive flat panel serial number
Resolving image issues
Resolving blank screen issues
Resolving image quality issues
Resolving touch control and digital ink issues
Resolving audio issues
Resolving remote control issues
Resolving presence detection issues
Resolving issues using the SMART Connection Wizard
Resolving issues using SMART Board Diagnostics
Checking the camera view
This chapter provides you with the information necessary to solve simple issues that can occur with
your interactive flat panel. If issues persist, or aren't covered in this chapter, contact SMART Support
(smarttech.com/contactsupport).

Locating the interactive flat panel serial number

When you contact SMART Support, you might be asked to provide the interactive flat panel serial
number. The easiest way to locate this serial number is using the on-screen display menu (see page
71 for SMART Board 8070i-G4-SMP interactive flat panels or page 82 for SMART Board
8084i-G4-SMP interactive flat panels).

Resolving image issues

Complete the following steps if your interactive flat panel doesn't display an image correctly or
doesn't display any image at all.
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