How Do I Get Service Under The Emissions Warranties; How Do I Handle Emergency Repairs To Make Sure They Do Not Affect The Emissions Warranties - Aston Martin DB11 Owner's Handbook Manual

10 How do I get Service under the Emissions
Warranties
To get service under your Emissions Warranties, take your vehicle
to any Aston Martin Dealer as soon as possible after it has failed
an EPA - approved test or a California Smog Check inspection.
You must show the Dealer the document that states your vehicle
has failed the test.
The Dealer will decide whether the repair is covered by the
Warranty. If the Dealer cannot make a decision with regard to
coverage under your Emissions Warranty, the Dealer shall
forward the query to Aston Martin.
Aston Martin shall procure to make a final decision within 30
days after you bring your vehicle in for repair. (The decision will
be made within a shorter time if the law requires you to have the
vehicle repaired more quickly in order to avoid additional
penalties.)
However, if you request a delay, agree to a delay, or if a delay is
caused by an event for which neither Aston Martin nor your
Aston Martin Dealer is responsible, the deadline for
determination does not have to be met by Aston Martin.
If a question about Emissions Warranty coverage is referred to
Aston Martin, you will be notified by Aston Martin in writing if
your claim for Emissions Warranty coverage is denied. The notice
will explain the basis for denying your claim.
B.18
Aston Martin Warranty
11 How do I handle Emergency Repairs to
make sure they do not affect the Emissions
Warranties
Aston Martin strives to make sure that services are available to
conduct emergency repairs on your vehicle when necessary.
However, occasionally, Aston Martin may not be able to perform
emergency repairs for reasons outside of its control.
If your vehicle requires an emergency repair on Emission Related
Parts and an Aston Martin Dealer is 'unavailable or unable to
perform the necessary repairs' (defined below), you may, but
only as a last resort, procure repairs by someone other than an
authorized Aston Martin Dealer (a 'Third Party').
If the Dealer or, failing a decision by the Dealer, Aston Martin,
determines that such repair is covered under Warranty, Aston
Martin will reimburse you for the cost of such repairs, including
diagnosis.
Make sure that you obtain and take the following to your Aston
Martin Dealer within 30 days of the repairs having been
performed:
a) The parts that are replaced, and
b) A receipt for the work.