Preserve Your Emissions Warranty; Customer Satisfaction - Aston Martin DB11 Owner's Handbook Manual

13 Preserve Your Emissions Warranty

If you do not maintain your vehicle correctly, Aston Martin may
have the right to deny you coverage under any of its Emissions
Warranties.
To have repairs made under the Emissions Warranties, you may
be required to show that you have followed Aston Martin's
instructions on correctly maintaining and using your vehicle, in
accordance with the instructions set out in the Owner's Guide.
Make sure that you save your service receipts and keep accurate
records of any maintenance work performed.
If you are not satisfied with the handling of a Warranty matter,
you may contact Aston Martin Lagonda of North America Inc. If
you need more information about getting service under the
Federal Emissions Performance Warranty, or if you want to report
what you believe to be violations of the terms of this Warranty,
you may contact:
Director Vehicle Program and Compliance Division (6505J),
Environmental Protection Agency,
401 M Street, S.W,
Washington,
DC 20460
B.20
Aston Martin Warranty

14 Customer Satisfaction

If you are not satisfied with any Warranty repairs performed by
an authorized Aston Martin Dealer and feel that you have a
legitimate Warranty concern that is not being addressed to your
satisfaction, follow the steps recommended below for the best
resolution.
Step 1: Raise your concerns with the authorized Dealer
Service Manager.
If you feel it would help clarify any concern, you should
accompany the Service Manager on test drive of vehicle to
demonstrate your issues and concerns. Often simply voicing your
concerns directly to a manager or with the trained technician
results in a satisfactory repair.
Step 2: If you are still not satisfied, contact dealership owner
or General Manager.
Often raising an unresolved issue to a General Manger will
benefit all involved and bring a focussed effort from all parties
involved.
Step 3: If you are still not satisfied, bring concerns to Aston
Martin Lagonda of North America Inc. Regional After Sales
Manager or Operations Manager.
All authorized Aston Martin Dealers have the contact details of
the relevant After Sales and Operations Managers. Ask for the
Aston Martin contact information and it will be gladly supplied.