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What if I
have a question?
What about
the warranty?
22
Getting Started with an iS10 Spectrometer
In case of emergency, follow the procedures established by your facility.
If you have questions or concerns about safety or need assistance with
operation, repairs, or replacement parts, you can contact our sales or
service representative in your area or use the information at the
beginning of this document to contact us.
Notice
Be sure to read the safety guide that came with your spectrometer! The
safety guide contains important information to help you avoid personal
safety risks and equipment damage. Please read the safety guide before
using your instrument. If you need a replacement guide, contact us.
Your spectrometer is designed to work reliably for many years, and our
software features allow you to keep careful track of its performance. We
stand behind our instruments by providing a warranty for the entire
system for 12 months (14 months from shipment date).
Note
The warranty does not cover damage to the hygroscopic parts (the
purge windows and the beamsplitter) if the spectrometer is exposed to
excessive moisture or if the cover is removed for an extended time by
someone other than one of our representatives.
Notice
Your spectrometer is intended to be unpacked and installed by one of
our service representatives, but if necessary, you can unpack the
shipping box before the installation. To avoid permanent damage to the
optical components in your spectrometer, do not open anything,
especially the plastic bag that protects the spectrometer, until the entire
shipping box has come to room temperature. Damage due to
unpacking the spectrometer before it has come to room temperature
is not covered by the warranty.
Note
To see the complete warranty for your spectrometer, choose the
spectrometer help from the Help menu in OMNIC. When the
spectrometer help system opens, refer to the "Warranty" topic in the
"Introduction" book.
Thermo Fisher Scientific
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