Thermo Scientific Vanquish Installation Manual page 39

Message and Code
Unexpected module behavior. Code xx
Code 36 Download failed.
Code 37 Download firmware mismatch.
Code 93 Unexpected module behavior.
Code 113 Module malfunction detected
Code 1000 Measurement error. Check
tubing connection.
Code 1001 Measurement error. Timeout.
Code 1005 Larger than normal
measurement deviations.
Code 1011 Liquid detected in the tubing.
Code 1012 Liquid detected in the tubing.
Code 1013 Missing endcap detected
Solvent Monitor
Installation Guide
TIP If you are unable to resolve the problem following the instructions in
this manual, or if you encounter a message not listed in the table, write
down the code and wording of the message and contact us. For details,
refer to the Contacting Us section at the beginning of the Vanquish
System Operating Manual.
Description and Remedial Action
xx = Two-digit to four-digit code number.
When the message appears, write down the message code and
turn off the module. Wait for 5 seconds and turn on the module
again. If the message appears again, contact Technical Support.
The firmware download has not been successful. Repeat the
download.
The firmware download has not been successful. The firmware is
not suitable for the solvent monitor.
Verify that the correct firmware file was selected. Repeat the
download.
Update the firmware. If this message appears again, contact
Technical Support.
The firmware may be defective. Update the firmware (see
Updating the Device Firmware
Solvent monitor line disconnected, solvent reservoir is empty/
waste container is full
• Make sure the solvent monitor line is properly attached to the
solvent monitor fitting.
• Refill the solvent reservoir.
• Make sure the end cap of a solvent monitor line in the solvent
reservoir is submerged.
Timeout occurred while the solvent monitor attempted to
measure the volume.
Make sure that the dipstick and the end cap are inserted correctly
(see Connecting the Solvent Monitor Lines
• Make sure that the solvent reservoir/waste container stands on
a stable and even surface.
• Make sure that the dipstick and the end cap are inserted
correctly (see
This error will clear after a while. If this error only occurs rarely,
ignore it. If it persists:
• Ensure that the solvent monitor line is free of liquid.
• Check whether the solvent monitor line is discolored, kinked or
otherwise damaged. Replace the solvent monitor line, if needed.
• Check the solvent monitor line for correct installation, kinks and
crimps.
• Replace the solvent monitor line.
If this error appears several times, make sure that the end cap is
installed correctly (see
(} page 14)).
(} page 34))
Connecting the Solvent Monitor Lines
Connecting the Solvent Monitor Lines
6 • Troubleshooting
(} page 14)).
(} page 14)).
Page 39