Table of Contents
Advertisement
Issue
I am having
trouble
Possible device malfunc-
connecting my
tion.
device.
SYNC does not
recognize my
This is a device limitation.
device when I
start my vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not
recognize music
The file may be
that is on my
corrupted.
device.
The song may have
copyright protection that
does not allow it to play.
Ranger (TKE) Vehicles Built From: 02-05-2016 Vehicles Built Up To: 04-09-2016, EB3B-19G219-AKC enGBR, First Printing
SYNC
USB and media issues
Possible cause
386
(If Equipped)
Possible solution
Try switching off the device, resetting it or
removing the battery, then trying again.
Make sure you are using the manufacturer's
cable.
Make sure you correctly insert the USB
cable in to the device and your vehicle's
USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to SYNC
and press play on your device.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
Advertisement
Table of Contents
Troubleshooting
