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7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
Returning Merchandise for Service
changing any non-hot-swap hardware components.
No Power
1. Check that the power LED on the motherboard is ON.
2. Make sure that the power connector is connected to your power supply.
PWRLED
UID SW
JPCIE_SLT7
UID_LED1
PCH SLOT7 PCI-E 3.0 X4
3. Make sure that no short circuits exist between the motherboard and chassis.
BMC_HB_LED1
4. Disconnect all cables from the motherboard, including those for the keyboard and
JPCIE_SLT4
PCH SLOT4 PCI-E 3.0 X4 (IN X8)
mouse.
5. Remove all add-on cards.
6. Install a CPU, a heatsink, connect the internal speaker (if applicable), and the power
LED to the motherboard. Make sure that the heatsink is fully seated.
7. Use the correct type of onboard CMOS battery as recommended by the manufacturer.
Check to verify that it still supplies approximately 3VDC. If it does not, replace it with a
new one. Warning: To avoid possible explosion, do not install the battery upside down.
8. Verify that all jumpers are set to their default positions.
9. Check that the power supplies' input voltage operates at 100-120V or 180-240V.
10. Turn the power switch ON and OFF to test the system.
section(s) in this chapter.
JPV1
JPW1
JPTG1
J10G_PWR
Figure 7-3. Location of the MB Power LED
CPU SLOT6 PCI-E 3.0 X16
BAR CODE
BAR CODE
SAN CODE
JIPMB1
Chapter 7: Troubleshooting and Support
Technical Support Procedures
Power down
DIMMB2
DIMMB1
DIMMA2
DIMMA1
BAR CODE
BAR CODE
I-SATA3
JTPM1
74
the system before
FAN1
JPI2C1
JPH1
LED1
USB4/5
USB2/3
USB0/1
BAR CODE
FANA
JSMB1
JD1
FANB
JWD1
JMD1
I-SATA2
I-SATA1
or
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Table of Contents
Troubleshooting
