Section 11: Need Help? You're Not Alone; Dexcom Technical Support - Dexcom G5 mobile Quick Start Manual

Section 11
Need Help? You're Not Alone!
Dexcom has three support teams to help you, each with their own specialty:
• Technical Support Team
• Patient Care Team
• Sales Support Team
Want more information? Dexcom has numerous resources on its website.

11.1 Dexcom Technical Support

Provides replacement units, resolves technical issues or takes product complaints.
Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something
is wrong with your Dexcom G5 Mobile.
By Phone
Dexcom Technical Support Phone Numbers:
Toll Free: 1.877.339.2664
Toll Call: 1.858.200.0200
By Email
Email: TechSupport@dexcom.com
If you prefer to email, to help us help you best, include the following information in
your email:
• Name of patient
• Date of Birth
• The technical issue you
• When the problem happened (date and time)
• Patient's address
• Patient's phone number
• Item SKU number and description (e.g., name of the device)
• Lot number and/or serial number(s) of affected devices (e.g., sensor)
60 • Dexcom G5 Mobile CGM System Quick Start Guide