Transmitter Errors - Dexcom G5 mobile Quick Start Manual
Continuous glucose monitoring system
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Also See for G5 mobile:
- User manual (411 pages) ,
- Getting started manual (68 pages) ,
- Quick start manual (36 pages)
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8.6 Transmitter Errors
Device
What you see
Smart
Device
Receiver
Smart
Device
Receiver
Problem
Transmitter not
working
Sensor session
automatically
stopped
No sensor
glucose readings
displayed
Pairing Failed
Dexcom G5 Mobile CGM System Quick Start Guide
What you do
Contact Technical
Support to report issue.
Start checking BG value
using BG meter.
App:
Tap OK to clear Alert.
Receiver:
Press Select to clear.
Will not re-alert once
cleared.
Order new transmitter.
Check Transmitter SN in
display device is correct.
If wrong:
Stop sensor session .
Re-Enter correct
transmitter SN.
App:
Menu > Trans SN> Enter
correct SN
Receiver:
Settings >Trans SN
>Enter correct SN
If correct:
Call Tech Support.
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Questions and answers
to put in a new sensor should the receiver be in Manuel or Automatic mode?