Equipment Issues; Other Issues - Moneris Go Plus Manual

Error message
Printer out of paper
System error
Time out
Whoops! Looks like something
went wrong.

Equipment issues

If the terminal does not display an error message but is not functioning correctly, review this list of equipment
issues to find suggested solutions.
Issue
Blank receipts and reports
The terminal appears to be
printing receipts and reports,
but the paper is blank.

Other issues

Issue
Terminal does not allow you to
manually enter card numbers.
Moneris® Go Plus: Using Your Terminal
Problem and solution
The terminal is out of paper.
Insert a new paper roll in the printer. If needed, refer to "Install the paper roll" in the
Moneris® Go Plus Setting up Your Terminal guide at
moneris.com/en/support/moneris-go/monerisgoplus
Re-try the operation. If the error message appears again, contact Moneris.
A communication error occurred.
Try the operation again. If the problem persists, refer to the error message "No
connection / Whoops! Looks like you're not connected to the Internet" above.
Do one of the following:
To retry the operation, tap Retry.

To try performing a transaction, tap Return to Sale.

Solution
The paper roll is installed backward.
To re-install the paper roll, refer to "Install the paper roll" in the
Moneris® Go Plus Setting up Your Hardware guide at
moneris.com/en/support/moneris-go/monerisgoplus.
Solution
On the Purchase screen, make sure you select Manual entry as the
method of card entry. For step by step instructions, refer to Purchase –
Card not present (CNP) (page 17).
To allow manual entry, the following settings are required:
"Manual entry" is enabled in your user role (page 58).

"Manual entry transactions" are enabled in the Transaction settings

(page 55).
.
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