Moneris PAYD Pro e355 Setup Manual
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Moneris PAYD Pro e355 Setup Manual

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Setting up Your e355
for Android™
10/17

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Summary of Contents for Moneris PAYD Pro e355

  • Page 1 Setting up Your e355 for Android™ 10/17...
  • Page 2 For more information and assistance: Web: getpayd.com/paydpro/support Email: info@getpayd.com Toll-free: 1-855-423-PAYD (7293) Record your Moneris® merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Contents Introduction ....................2 Before you get started ................3 Learning about e355 basics ..............4 Pairing a new e355 with your mobile device: Bluetooth ....5 Pairing a new e355 with your mobile device: Wi-Fi ....... 14 Using the e355: best practices ............. 29 Things to do before starting a PAYD Pro transaction Staying within communication range Communication status indicators...

  • Page 4: Introduction

    PAYD Pro allows you to accept Interac® Debit and credit payments right on your mobile device, just about anywhere your business takes you. This guide provides instructions on how to pair a Moneris e355 PIN Pad with an Android mobile device (referred to as "mobile device" or "device").

  • Page 5: Before You Get Started

    Before you get started 1. Ensure that you have the following components:  A mobile device that supports Bluetooth® and/or Wi-Fi connectivity. Note: If you want to pair the e355 via Wi-Fi, ensure that you have access to a secure (non-public) Wi-Fi network using WPA2 encryption. ...

  • Page 6: Learning About E355 Basics

    Learning about e355 basics 1. Familiarize yourself with the key elements of the e355: Label Description Charge indicator light (right side of the e355) Micro-USB port (right side of the e355)  Plug the USB charging cable here. Cancel key (red) ...

  • Page 7: Pairing A New E355 With Your Mobile Device: Bluetooth

    Pairing a new e355 with your mobile device: Bluetooth Follow the steps below to pair and initialize the e355 via Bluetooth. Important! Before you begin this setup procedure, ensure that the PAYD App is closed so that it is not running in the background on your mobile device. 1.
  • Page 8 1 - Communication (Communication). 2 - Information 3 - Reboot PED 4 - Factory Defaults When the "COMMUNICATION" screen COMMUNICATION displays, press the 1 key (PAYD Family). SELECT 1-PAYD Family 2-POSPAD 3-Moneris Cloud USING PAYD PRO®: SETTING UP YOUR E355 FOR ANDROID™...
  • Page 9 d. When the "ECR CONNECTION" screen ECR CONNECTION displays, press the 2 key (Bluetooth). 1 - WiFi 2 - Bluetooth 3 - Sled 4 - USB When the "ECR OS" screen displays, press ECR OS the 2 key (Android). SELECT 1 - iOS 2 - Android When the "Bluetooth"...
  • Page 10 4. Pair the e355 with your mobile device via Bluetooth a. On the "Bluetooth" screen, press the Bluetooth green key (Add device). Add de vi ce Manage de vices b. Wait while the e355 searches for devices Add device with which to pair. Searching for devices When the "Add device"...
  • Page 11 g. On the mobile device, wait for the "Bluetooth Pairing Request" popup to display (this popup will also include a six-digit passkey/code). h. Compare the passkey/code on the e355 and the passkey/code on the mobile device. If the passkeys/codes are identical, go to the next step. On the mobile device's "Bluetooth Pairing Request"...
  • Page 12 To conserve power, the e355's screen may dim, and/or display "Moneris BE PAYMENT READY", or turn off completely. If this happens, simply continue the setup steps as instructed. b. On your mobile device's Bluetooth settings screen, locate the e355's eight-digit terminal ID, which displays with the prefix "e355-"...
  • Page 13 6. Initialize the e355 via Bluetooth a. From your mobile device's home screen, tap the PAYD icon ( ) to launch the PAYD App.  If the "Terms of Use" screen displays, read the terms, and tap the I Agree button. ...
  • Page 14 "WELCOME/BONJOUR" screen, go to the next step. WELCOME / BONJOUR Note: To conserve power, the e355's screen may dim, and/or display "Moneris BE PAYMENT READY", or turn off completely. If this happens, simply continue the setup steps as instructed. In the PAYD App, tap to return to the main menu, and then tap Sign Out.
  • Page 15 USB port will blink continuously while the battery is charging. Note: The battery charge indicator displays on the e355's "WELCOME/BONJOUR" screen. If the e355 screen backlight is dim, and/or "Moneris BE PAYMENT READY" displays, or the backlight turns off completely during charging, simply press the green key to return to the "WELCOME/BONJOUR"...

  • Page 16: Pairing A New E355 With Your Mobile Device: Wi-Fi

    Pairing a new e355 with your mobile device: Wi-Fi Follow the steps below to pair and initialize the e355 via Wi-Fi. Important! Before you begin this setup procedure, ensure that the PAYD App is closed so that it is not running in the background on your mobile device. 1.
  • Page 17 2. Ready your mobile device for Wi-Fi pairing a. Power on the mobile device with which you want to pair the e355. b. Determine which is the network that you want to use to pair the e355 with the mobile device: ...
  • Page 18 When the "COMMUNICATION" screen COMMUNICATION displays, press the 1 key (PAYD Family). SELECT 1-PAYD Family 2-POSPAD 3-Moneris Cloud d. When the "ECR CONNECTION" screen ECR CONNECTION displays, press the 1 key (WiFi). 1 - WiFi 2 - Bluetooth 3 - Sled 4 - USB When the "WiFi"...
  • Page 19 4. Create a Wi-Fi network profile on the e355: manually entering the SSID a. On the "WiFi" screen, press the 1 key WiFi (New). Note: If you have already configured a Wi-Fi network profile, it will be listed on Ne w WiFi Scan this screen.
  • Page 20 When the "View/Edit" screen displays, View/Edit press the 3 key (Save). SSID < Your Wi-Fi network SSID > Wi-Fi Pas sword Save g. When the "Configure Interface" screen Configure Interface displays, wait while the e355 applies the network settings. In progress h.
  • Page 21 5. Create a Wi-Fi network profile on the e355: scanning for the SSID a. On the "WiFi" screen, press the 3 key WiFi (WiFi Scan). Ne w WiFi Scan b. When the "WiFi Scan" screen displays, WiFi Scan wait while the e355 scans for available Wi-Fi networks.
  • Page 22 When the "Configure Interface" screen Configure Interface displays, wait while the e355 applies the network settings. Note: This process may take up to two In progress minutes. g. When the "Accepted" screen displays, Accepted press the green key (OK).  If the "Internal error"...
  • Page 23 6. Confirm that the e355 is connected to the Wi-Fi network a. On the "WELCOME/BONJOUR" screen, < Your Wi-Fi network SSID > confirm that the Wi-Fi icon ( ) is WELCOME / BONJOUR displayed in the upper left corner on the screen and your Wi-Fi network SSID is displayed at the top centre on the screen.
  • Page 24 7. Pair the e355 with your mobile device via Wi-Fi a. From your mobile device's home screen, tap the PAYD icon ( ) to launch the PAYD App.  If the "Terms of Use" screen displays, read the terms, and tap the I Agree button.
  • Page 25 8. Manually enter the e355's IP Address a. In the PAYD App, tap the Manual button. b. On the e355's "WELCOME/BONJOUR" < Your Wi-Fi network SSID > screen, simultaneously press both the 4 key and the yellow key. WELCOME / BONJOUR When the e355 displays the "WiFi"...
  • Page 26 g. In the PAYD App, tap the Save and Connect button. h. In the PAYD App, wait for a response:  If the "Terminal ID:" line item displays the e355's terminal ID, (e.g., "E1012345"), proceed to step 10 (Initialize the e355 via Wi-Fi) on page 27.
  • Page 27 9. Scan for the e355's IP Address a. In the PAYD App, tap the Scan button. b. When the PAYD App displays the "Scanning. Please wait" screen, wait while the PAYD App attempts to detect the e355's IP address on the Wi-Fi network (this process may take up to a minute).
  • Page 28 From the mobile device's home screen, tap the PAYD icon ( ) to launch the PAYD App.  If at any time the "Pinpad has been successfully connected" popup displays, tap the OK button to continue. g. When the PAYD sign-in screen displays, sign into the PAYD App. h.
  • Page 29 10. Initialize the e355 via Wi-Fi a. In the PAYD App, tap the Initialize Pinpad button. b. When the e355 displays the "PLEASE WAIT" screen, wait while the e355 initializes. PLEASE WAIT Note: During this process, the PAYD App displays the "Initializing Pinpad. This may take a few minutes"...
  • Page 30 USB port will blink continuously while the battery is charging. Note: The battery charge indicator displays on the e355's "WELCOME/BONJOUR" screen. If the e355 screen backlight is dim and/or "Moneris BE PAYMENT READY" displays during charging, simply press the green key to return to the "WELCOME/BONJOUR" screen.

  • Page 31: Using The E355: Best Practices

    Using the e355: best practices Moneris recommends that you follow these general guidelines to use and maintain your e355. Things to do before starting a PAYD Pro transaction 1. Ensure that your mobile device is powered on and the PAYD App is closed (i.e., not running in the background on your mobile device).

  • Page 32: Powering On The E355

    If the e355 is powered on but not being used to perform transactions, it will go into an idle state to conserve power (the e355 screen backlight dims and/or "Moneris BE PAYMENT READY" displays). If you do not initiate a transaction from the PAYD App or press the green...

  • Page 33: Maintaining Battery Charge/Powering Off The E355

    Maintaining battery charge/powering off the e355  When you are not using the e355 (e.g., at night), connect it to a power source via the USB charging cable, and leave the e355 to recharge to full capacity.  Power off the e355 by pressing and holding down the red key until the e355 beeps and starts to shutdown/power off (ensure that the USB charging cable is not connected to a power source).

  • Page 34: E355 Keyboard: Entering Numbers, Letters, And Special Characters

    e355 keyboard: entering numbers, letters, and special characters Press the e355 keys to enter numbers, letters, and special symbols. 1. To enter the desired value in a data field, press the key that corresponds to the value that you want to enter (press the key repeatedly as necessary until the desired value is displayed in the field.

  • Page 35: Merchant Support

    & insights. Can’t find what you are looking for?  Email info@getpayd.com or call Moneris Customer Care toll-free (available 24/7) at 1-855-423-PAYD (7293). We’ll be happy to help.  You can also send us a secure message 24/7 by logging in to Merchant...
  • Page 36 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

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