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W A R R A N T Y R E T U R N S ( U S A O N LY )
To obtain warranty service, a Return Materials Authorization (RMA) number must first be
obtained from ELATION. It is the Customer's responsibility to provide product proof of
purchase and serial number by acceptable evidence such as an invoice copy or an approved
ELATION Extended Warranty Certificate ("EWC") and any relevant maintenance records at the
time warranty service is sought. Failure to provide acceptable evidence of product proof of
purchase or EWC and any relevant maintenance records may be cause for denial of warranty
service.
Products returned for warranty service must be sent without any accessories (i.e., power,
data, and safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn
doors, lens, hoses, nozzles, rack mounting hardware, etc.), must be boxed using the original
and/or suitable packaging materials (double-box and foam) that provides ample product pro-
tection for ground and/or air freight transit, and must be shipped freight pre-paid and insured
to ELATION in Los Angeles, CA or an ELATION Authorized Service Center. The RMA number
must be clearly written on the outside of the return box, and a brief description of the prob-
lem and the RMA number must be documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the out-
side of the package will be refused and returned to the shipper at the Customer's expense.
Products returned for warranty service, which are received damaged due to inadequate and/
or improper packaging and/or due to damage caused by shipping carrier, may incur addi-
tional repair charges before warranty service begins and/or may void this warranty. If any
product accessories (included and/or optional) are shipped with the product, ELATION and/
or the ELATION Authorized Service Center shall have no liability what so ever for the loss
and/or damage to any such accessories, nor the safe return thereof. If the requested war-
ranty repairs or service (including parts replacement) are within the terms of this warranty,
ELATION will pay return ground transportation shipping charges to a single designated point
within the United States.
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