Warranty Returns (Usa Only) - Elation FUZE PROFILE CW User Manual

W A R R A N T Y R E T U R N S ( U S A O N L Y )
To obtain warranty service, a Return Materials Authorization (RMA) number must first be
obtained from ELATION. It is the Customer's responsibility to provide product proof of
purchase and serial number by acceptable evidence (i.e. invoice copy and/or Extended
Warranty Certificate), and any applicable maintenance records at the time warranty service
is sought. Failure to provide acceptable evidence of product proof of purchase, serial
number, and applicable maintenance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e. power,
data, and safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn
doors, lens, hoses, nozzles, rack mounting hardware, etc.), must be boxed using the original
and/or suitable packaging materials (double-box and foam) that provide ample product
protection for ground and/or air freight transit, and must be shipped freight pre-paid and
insured to ELATION in Los Angeles, CA or to an ELATION Authorized Service Center. The
RMA number must be clearly written on the outside of the return box and a brief description
of the problem and the RMA number must be documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the
outside of the package will be refused and returned to the shipper at the customer's expense.
Products returned for warranty service, which are received damaged due to poor and
improper packaging and/or due to damage caused by shipping carrier, may incur additional
repair charges before warranty service begins and/or may void this warranty. If any product
accessories (included and/or optional) are shipped with the product, ELATION and/or the
ELATION Authorized Service Center shall have no liability what so ever for the loss and/or
damage to any such accessories, nor for the safe return thereof. If the requested warranty
repairs or service (including parts replacement) are within the terms of this warranty,
ELATION will pay return shipping charges to a single designated point within the United
States.
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