Diagnostic - Intermec 6212 User Manual

SECTION 4
Condition
Hand-Held
Computer Does
Not Start Up
Hand-Held
Computer Displays
A Bad Tcom
Message
If these basic solutions do not solve your problem, there
could be a number of reasons. Additional things to do are:
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Diagnostic

Your hand-held computer performs a power on self test
whenever it is reset. It will alert you if it fails by beeping or
displaying information about the problem. Your hand-held
Table 4-1 (continued)
Basic Troubleshooting
Solution
* Ensure that the battery pack is
installed properly in the battery
compartment.
* Ensure that the battery compartment
is operational (no bent contacts, no
foreign materials, etc.).
* Remove any PC cards and reset your
computer. If your computer beeps after
the reset but does nothing else, the flash
may be corrupted. You will need a
Master-Mode Boot card to reflash your
computer.
* The unit may not be making full
contact with the dock. Try reseating the
unit in the dock.
* The dock may not be properly
connected to the host. Make sure there is
a connection. TCOM errors may happen
when telephone service is lost, or for
reasons not related to the physical
connection.
Refer to the software documentation written for your
application. This documentation contains trouble-
shooting information.
Call the 24-hour Customer Response Hot-Line at
1-800-755-5505.
6212 Hand-Held Computer User's Guide
Troubleshooting
4-5