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Chapter 1 Maintenance
5.7
When Using Internal Devices and Other Hardware
[?]
Fail to access the internal or external devices (or such devices fail to operate)
Are cables properly connected?
→ Make sure that the interface cables and power cord are properly connected. Also make sure that
the cables are connected in the correct order.
Is the power-on order correct?
→ When the server has any external devices connected, power on the external devices first, then
the server.
Did you install drivers for connected optional devices?
→ Some optional devices require specific device drivers. Refer to the manual that comes with the
device to install its driver.
Is option board setting correct?
→ Usually, no PCI device settings need to be changed. However, depending on the board to be set,
special setting may be required. Refer to the manual that comes with the board for details to
make correct settings.
→ Some devices connected to the serial or USB port may require I/O port address or operation
mode settings. Refer to the manual that comes with the device to make correct settings.
[?]
The keyboard or mouse does not work
Is the cable properly connected?
→ Make sure that the cable is connected to the USB connector on the front or rear of the server.
Is BIOS configuration correct?
→ You can use the BIOS setup utility to change the keyboard feature. Check the BIOS
configuration with this utility.
Are the server drivers installed?
→ Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are
installed. (These drivers are installed along with the OS.) Some OS's allow you to change the
keyboard and mouse settings. Refer to the manual to check that the keyboard and mouse
settings are correct.
[?]
Unable to access the Hard Disk Drive
Is the Hard Disk Drive supported by the server?
→ Operation of any device that is not authorized by NEC is not guaranteed.
Is the Hard Disk Drive properly installed?
→ Check the Hard Disk Drive installation status and the cable connections.
Express5800/E120d-M Maintenance Guide
5. Troubleshooting
31
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