Problem Of Internal Devices And Other Hardware - NEC N8100-2773F Maintenance Manual

Chapter 1 Maintenance
5.6

Problem of Internal Devices and Other Hardware

[?] Unable to access the internal or external devices
 Are cables properly connected?

Make sure that the interface cables and power cord are properly connected. Also make sure that the
cables are connected in the correct order.
 Is the power-on order correct?

When the server has any external devices connected, power on the external devices first, then the server.
 Did you install drivers for connected optional devices?

Some optional devices require specific device drivers. Refer to the manual that comes with the device to
install its driver.
 Is option board setting correct?

Refer to the manual that comes with the board for details to specify I/O port address, and other settings.
[?] The keyboard or mouse does not work
 Is the cable properly connected?

Make sure that the cable is connected to the connector on the front or rear of the server.
 Is BIOS configuration correct?

In System Utility, you can change the configuration of USB. In System Utility, from System
Configuration > BIOS/Platform Configuration (RBSU) > System Options > USB Options, check the
configuration of USB port to which the keyboard is connected.
 Are the server drivers installed?

Refer to the manual that comes with your OS to check that the keyboard and mouse drivers are installed.
[?] Unable to access the hard disk drive
 Is the hard disk drive supported by the server?

Operation of any device that is not authorized by NEC is not supported.
 Is the hard disk drive properly installed?

Check the hard disk drive installation status and the cable connections.
[?] The hard disk drive is failed

Be sure no loose connections exist.

Update the components, if an
- Smart Array Controller firmware
- Dynamic Smart Array driver
- Host bus adapter firmware
- Expander backplane SEP firmware
- System ROM

Be sure the drive or backplane is cabled properly.

If the drive's data cable is faulty, replace it.
40
update is available for any of the following components:
Express5800/R120h-1M, R120h-2M (2nd-Gen) Maintenance Guide
5. Troubleshooting