Cisco Wide Area Virtualization Engine 274 Hardware Installation Manual page 63

Chapter 5 Troubleshooting the System Hardware
Table 5-2 CD-RW/DVD Drive Problems
Symptom
CD-RW/DVD drive is not
recognized.
The CD-RW/DVD drive is not
working correctly.
The CD-RW/DVD drive tray is
not working.
Table 5-3 Hard Disk Drive Problems
Symptom
A hard disk drive was not
detected while the operating
system was being started.
Table 5-4 General Problems
Symptom
Problems such as a broken
cover latch or indicator LEDs
not working.
OL-17739-01
Cause and Action
1. Verify the following items:
The IDE channel to which the CD-RW/DVD drive is attached
a.
(primary) is enabled in the configuration/setup utility
program.
All cables and jumpers are installed correctly.
b.
The correct device driver is installed for the CD-RW/DVD
c.
drive.
Check the CD-RW/DVD drive.
2.
Clean the CD or DVD.
1.
Check the CD-RW/DVD drive.
2.
Make sure that the device is turned on.
1.
Insert the end of a straightened paper clip into the manual
2.
tray-release opening.
Check the CD-RW/DVD drive.
3.
Cause and Action
Reseat all hard disk drives and cables. Run the hard disk drive
diagnostic tests again.
Cause and Action
Broken component. Call your customer service representative.
Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide
Symptoms and Solutions
5-9