Troubleshooting The System Hardware - Cisco Wide Area Virtualization Engine 274 Hardware Installation Manual

Troubleshooting the System Hardware

This chapter provides basic troubleshooting information to help you identify
some common problems that might occur with your Wide Area Virtualization
Engine (WAVE).
This chapter contains the following sections:
•
•
•
•
•
•
•
Use the information in this chapter to determine whether a problem originates
with the hardware or the software. For further assistance, contact your Cisco
customer service representative.
There are no customer-replaceable components inside your WAVE-274 or
Caution
WAVE-474 appliance. All faulty components can only be replaced by a qualified
service technician. Once you have identified a faulty component, contact the
Cisco Technical Assistance Center (TAC).
OL-17739-01
Identifying System Problems, page 5-2
Checking Connections and Switches, page 5-3
Troubleshooting the Ethernet Controller, page 5-4
Undetermined Problems, page 5-6
Problem-Solving Tips, page 5-7
Symptoms and Solutions, page 5-8
Power-On Self Test (POST), page 5-12
Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide
C H A P T E R
5
5-1