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8.E. Warranty Information
Warranty Service
The Standard One Year Warranty, included with the system price, covers all parts, labor and shipping to
and from our depot repair location as well as a loaner instrument upon request. The temporary
replacement instrument will be shipped via standard ground shipment and will arrive in 5 to 7 working
days. If you no longer have your shipping carton, we will provide you with a box for shipment of the
instrument back to our service technicians. We will repair and return it to you performing to original
factory specifications.
If the instrument warranty or previous agreement has expired we will offer a 45 day grace period during
which the standard agreement pricing applies. After the 45 day grace period, the service agreement price
is 15 percent more than list.
To obtain service during the warranty period, please take the following steps:
1.
Contact Promega Technical Services at: techserv@promega.com
2.
Carry out minor adjustments or tests as suggested by your Technical Services contact.
3.
If it is determined that the instrument should be returned for repair, Promega Technical
Services will arrange for service by an authorized service agent. You will be issued a Promega
return authorization number.
YOU MUST OBTAIN a Promega return authorization number before returning an instrument
for service.
4.
Before returning the instrument, you will be responsible for cleaning it and providing a
Certificate of Decontamination. If the instrument has been exposed to any chemical,
biological or radioactive hazards, contact Promega Technical Services for decontamination
instructions.
Out-of-Warranty Service
Follow the same steps as for Warranty Service. Our Technical Services Department is happy to assist
you by telephone or correspondence at no charge. Repair service will be billed at a flat rate. Your invoice
will include freight charges.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · Phone 608-274-4330 · Fax 608-277-2516 · www.promega.com
Part# TM338
Page 26
Printed in USA.
Revised 1/11
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