Page 1 English 1 www.hp.com/desktops/pccafe...
Page 2 Associates, Inc. ® ® ® , Windows and Windows NT ® Microsoft , MS-DOS are U.S. registered trademarks of Microsoft Corporation. Rambus is a trademark of Rambus Incorporated. Hewlett-Packard France Business Desktop Division 38053 Grenoble Cedex 9 France 1999 Hewlett-Packard Company...
Page 3: Important Safety Information
PC, or to HP so they can either be recycled or disposed of in a sound way. Returned used batteries will be accepted free of charge.
Page 4 BIOS. You will also find complete information on available service and support on HP’s Web site. To see the full set of services available, go to: www.hp.com/go/vectra Which Vectra PC Do You Have? Before connecting to HP’s web site or phoning your support...
Page 5: Table Of Contents
If There is a Beep Code During Boot ......36 HP Image Creation & Recovery CD-ROM..... . 38...
Page 6 When Should I Use the CD-ROM? ......Using the HP Image Creation & Recovery CD-ROM ....
Page 7 Replacing the Floppy Drive ....... . . 61 Installing Accessory Boards ....... . . 63 Accessory Board Slots .
Page 8 Connecting Devices......... . Upgrading the Hard Disk Drive .
Page 9 HP Setup Program ........
Page 10 English...
Page 11: Troubleshooting Your Pc
Troubleshooting Your PC This chapter can help you solve problems you may have when using your PC. Do not hesitate to use the DiagTools utility (described on page 14). DiagTools can help you diagnose hardware problems quickly and easily.
Page 12: Start Here
• to check your hardware (refer to page 14). For a wide range of information and support, • refer to the HP Vectra support web site at: www.hp.com.go/vectrasupport Collect information on your PC to help support • services (refer to page 44).
Page 13: Troubleshooting Quick Reference
Run the HP Setup program to correct the configuration problem. Refer to page 124. configuration error • Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets. Refer to page 50 If there is a memory error (desktop) or page 84 (minitower).
Page 14: Troubleshooting With Diagtools
• any problems q uickly and effectively. For more information about DiagTo ols, refer to the DiagTools User's Guide, available on the HP web site in PDF (Adobe Acrobat) format. Running DiagTools You can run DiagTools either from: Your PC’s hard drive.
Page 15: Troubleshooting Help Zone
Troubleshooting Help Zone Where to Find Help Problem You need some quick troubleshooting information. PC does not start. No power. You can’t start your PC. Your PC becomes stuck in sleep mode PC hangs (the image on the monitor freezes and you can no longer use your PC). You’ve forgotten your password.
Page 16: No Power
Contact your authorized support provider. Replace the power supply unit by a known working power supply from the same model of PC. See page 71 (desktop) or page 109 (minitower). If the PC starts, contact your authorized support provider. The power supply unit...
Page 17: Problems Starting The Pc
Problems Starting the PC Problem Possible cause During startup the PC hangs You may have added an (freezes). incompatible memory module. You may have added an incompatible expansion card. You might have made changes to the PC’s Setup program. When you start the PC, you There is a non-bootable get a "non-system disk"...
Page 18: Pc Freezes
1 Troubleshooting Your PC Troubleshooting Help Zone PC Freezes Problem While you are using a program on your PC, it suddenly freezes (hangs). The PC keeps locking up. Forgotten Your PC’s Password NOTE Use these instructions if the passwords were set with the Setup program.
Page 19: Software Problem
You receive the error Reinstall the operating system or return the PC to its original factory configuration message "some necessary by using the HP Image Creation & Recovery CD-ROM. Refer to page 38 for more system files are corrupted" information.
Page 20: Monitor Not Working Properly
1 Troubleshooting Your PC Troubleshooting Help Zone Monitor Not Working Properly Problem Possible Cause PC’s power indicator light The monitor is not and hard disk activity switched on (no LED). light work but the screen The monitor’s power cord remains blank or the is incorrectly connected.
Page 21: Pc Displays An Error At Startup
PC Displays an Error at Startup When your PC starts up it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC’s monitor. The following section describes what to do if your PC displays one of these error messages.
Page 22: Keyboard Or Mouse Test Error
1 Troubleshooting Your PC Troubleshooting Help Zone Keyboard or Mouse Test Error Problem Possible cause POST displays a keyboard The keyboard and mouse cables are or mouse test error. incorrectly connected. The keyboard is not clean and keys are sticking. The mouse is not clean.
Page 23: Floppy Drive Test Error
Floppy Drive Test Error Problem Possible cause Power-On-Self-Test The drive is incorrectly displays floppy drive configured in the PC’s test error. Setup program. The floppy is not working. If the problem persists, run DiagTools to diagnose the problem. Refer to page 14. You may need to update your PC’s Basic Input Output System (BIOS).
Page 24: Hard Disk, Dvd Or Cd-Rom Test Error
Setup program. Refer to page 34. If the problem persists, run DiagTools from the HP Image Creation & Recovery CD-ROM to test your hard drive, or from your hard drive to test the CD-ROM drive. Refer to page 14. You may need to update your PC’s Basic Input...
Page 25: Cmos Test Error
CMOS Test Error Problem Possible cause POST displays a CMOS test The internal battery is not error. CMOS is a chip that working. keeps a record of installed components when the PC is turned off. You may need to clear CMOS settings.
Page 26: Serial Or Parallel Port Test Error
1 Troubleshooting Your PC Troubleshooting Help Zone Serial or Parallel Port Test Error Problem Possible cause POST displays a port test The port is incorrectly error. configured in the PC’s Setup program. A connected device may be incorrectly connected and not switched on.
Page 27: Other Configuration Problems
When the message Press F2 to Enter Setup appears, press the F2 key. Create a floppy to update your PC’s BIOS. Refer to page 41. Download the latest drivers from HP Support Web: www.hp.com/go/vectrasupport Turn on or restart the PC.
Page 28: Problem Installing An Accessory Board
There are no bent connector pins. You have installed the correct drivers (refer to the card manufacturer’s web site). The relevant fields in the HP Setup program are correctly set. The software installation steps have been followed correctly. • Check that you have followed the installation instructions provided with the accessory board.
Page 29: Problem Installing A Lan Card
Problem Installing a LAN Card Problem You have installed a LAN card but it doesn’t work. If the LAN card still does not work You have installed a LAN card that supports the Wake On LAN feature and the feature does not work.
Page 30: Problem Installing An Add-On Sound Card
1 Troubleshooting Your PC Troubleshooting Help Zone Problem Installing an Add-On Sound Card You can install a new add-on sound card if you do not wish to use the integrated sound features of your PC. Problem You have installed a new add-on sound board and you have not disabled the integrated audio features of your PC.
Page 31: Pc Has An Audio (Sound) Problem
PC Has an Audio (Sound) Problem Problem To try and fix this... No sound when running Check that the speakers and headphones are connected correctly. Check that the integrated audio interface is enabled in the Advanced any applications. Integrated Audio Interface menu of your PC’s Setup program. Check that the audio driver has been installed (under some operating systems, a speaker icon will appear in the bottom right-hand corner of your screen if the driver is installed).
Page 32: Printer Problem
1 Troubleshooting Your PC Troubleshooting Help Zone Printer Problem Problem To try and fix this... • Printer is not functioning Refer to the documentation that came with your printer. • normally Ensure that the printer is correctly configured on your PC. To view a printer’s settings, click on Start, then point to Settings and click on Printers.
Page 33: More Troubleshooting For Your Drives
More Troubleshooting for Your Drives This section provides more information on how to solve problems with your drives. It covers problems with floppy drives, hard drives, CD-ROM, CD-RW and DVD drives. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.
Page 34: Your Hard Drive Is Not Working Properly
If you intend to boot on CD-ROM, press F8 at startup or place CD-ROM before HDD in Setup (refer to the Boot Device Priority submenu in the Boot menu group of the HP Setup program). Run DiagTools to see if it detects a problem with the drive. Refer to page 14.
Page 35 DVD Drive Doesn’t Play DVD Video Checklist Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting. Your DVD drive’s regional code setting is set by the first DVD disk you insert in the drive. Ensure you have either a hardware or a software MPEG decoder installed on your system.
Page 36: If There Is A Beep Code During Boot
“BIOS Problems” on page 41). DRAM refresh test failure Reset the memory. If the error still occurs, replace the module. Use only HP memory modules provided for your PC model. 8042 Keyboard controller test Inform authorized support provider/HP reseller that failure system board is defective.
Page 37 2-2-3-1 — - - Description Recommended Action Unexpected interrupts test Inform authorized support provider/HP reseller that failure system board is defecti v e. Video configuration failure or This can be caused by problems with the ROM on option ROMs check-sum failure integrated video, an add-on video board or the ROM on a SCSI card.
Page 38: Hp Image Creation & Recovery Cd-Rom
To deal with a virus infection. The recovery process will clean up the • hard drive To reinstall a driver if you cannot access HP’s support Web site • To reinstall the initial software if you suspect an unstable software •...
Page 39 3 Select the option you want from the menu that appears on screen. Some examples are provided below. NOTE If the PC does not boot from the HP Image Creation & Recovery CD- ROM, you must change the order of devices from which your PC tries to start up.
Page 40 1 Troubleshooting Your PC HP Image Creation & Recovery CD-ROM Recovering Preloaded You can use the HP Image Creation & Recovery CD-ROM to change or reconfigure your operating system, and to reinstall drivers or other Software from a CD- factory supplied software components. The following paths are available (where D: is the drive letter assigned to your CD-ROM drive): •...
Page 41: Bios Problems
Updating (flashing) your BIOS is a simple procedure that involves booting your PC from a floppy disk containing the new BIOS. The latest BIOS for your PC along with instructions on updating can be downloaded from HP’s Support Web site at: www.hp.com/go/vectrasupport Recovering from a BIOS Update Failure Although the BIOS update (flashing) process is very well protected, there is always the possibility of a failure.
Page 42 1 Troubleshooting Your PC BIOS Problems NOTE The power button is protected in BIOS update mode, and will appear inactive even after the update procedure has finished. To power off the system after the update, press and hold the power button for at least 4 seconds.
Page 43: Online Support For Troubleshooting
Online Support for Troubleshooting HP’s support web site provides extensive support material that can help you troubleshoot problems on your PC: Documentation for your PC • Technical notes • BIOS updates (including the upgrade utility and instructions) • The latest drivers and software utilities.
Page 44: Hewlett-Packard Support And Information Services
1 Troubleshooting Your PC Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below.
Page 45: How To Install And Replace Components In Your Desktop Pc
Components In Your Desktop PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional drives, in your PC. For information about supported accessories, refer to HP’s web site www.hp.com/go/pcaccessories Hard Disk Drive...
Page 46: Before Starting
2 How to Install and Replace Components In Your Desktop PC Before Starting Before Starting Read this section before installing any accessories. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet and any connection to a telecommunications network.
Page 47: Removing And Replacing The Cover
2 How to Install and Replace Components In Your Desktop PC Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover 1 Switch off the monitor and PC, disconnect all power cords and any telecommunication cables. 2 If necessary, unlock the cover (with the key) at the rear of the PC.
Page 48: Replacing The Cover
2 How to Install and Replace Components In Your Desktop PC Removing and Replacing the Cover Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed (not trapped or snagging on anything.) 2 Replace the front panel.
Page 49: The Label Inside Your Pc
Shows how to add an accessory board Shows how to remove the floppy drive or hard drive 2 How to Install and Replace Components In Your Desktop PC Shows how to remove cables from drives Shows how to remove the CD-ROM, DVD, CD-...
Page 50: Upgrading The Main Memory
Upgrading the Main Memory Upgrading the Main Memory NOTE Use only HP memory modules provided for your PC model. The use of other memory modules is not supported. For information about supported HP accessories, connect to the web site www.hp.com/go/pcaccessories If you are installing only one memory module, install it in the slot nearest the processor.
Page 51 2 How to Install and Replace Components In Your Desktop PC Upgrading the Main Memory 2 Open the two tabs and remove the old memory or continuity module. memory module processor side continuity module 3 Line up the two side notches correctly and insert the new memory module, pressing down firmly on the top.
Page 52: Upgrading And Installing Mass Storage Devices
2 How to Install and Replace Components In Your Desktop PC Upgrading and Installing Mass Storage Devices Upgrading and Installing Mass Storage Devices Connecting Devices When replacing hard disk drives, CD-ROM, DVD-ROM or CD-RW drives, ensure you use the correct data and power connectors.
Page 53 The third cable is non-IDE and has one connector for a floppy drive. • Up to four IDE devices can be connected to the system board using the IDE data cables. 2 How to Install and Replace Components In Your Desktop PC Upgrading and Installing Mass Storage Devices System board connector CD-ROM,...
Page 54 2 How to Install and Replace Components In Your Desktop PC Upgrading and Installing Mass Storage Devices SCSI Models terminator On selected models, an Ultra 2 16-bit SCSI cable with two connectors. There is one external connector on the rear of the Before Installing a Hard Refer to the drive’s installation guide to see if you must set jumpers or if...
Page 55: Upgrading The Hard Disk Drive
3 Loosen the hard drive screws from the top of the drive tray and slide out the old hard drive. 4 Align the new hard drive in the tray (with the correct orientation) and tighten the screws. 2 How to Install and Replace Components In Your Desktop PC Upgrading and Installing Mass Storage Devices...
Page 56: Installing A Second Hard Disk Drive
To access the HP Summary Screen, press appears during startup. NOTE Ensure that you have installed all the required operating system and HP drivers on the newly installed drive. To reinstall operating system and HP drivers, use the Image Creation & Recovery CD-ROM provided with the PC.
Page 57 2 How to Install and Replace Components In Your Desktop PC 3 Press the retaining clip on top of the drive tray and slide it backwards to remove it. 4 Align the new hard drive in the lower part of the tray (with the correct orientation) and secure it with the screws provided with the drive.
Page 58: Installing Removable Media Devices
To access the HP Summary Screen, press appears during startup. NOTE Ensure that you have installed all the required operating system and HP drivers on the newly installed drive. To reinstall operating system and HP drivers, use the HP Image Creation & Recovery CD-ROM provided with the PC.
Page 59 Audio Connector (optional) 7 Replace the cover (described in this chapter). 8 Verify the new configuration by checking the HP Summary Screen. To access the HP Summary Screen, press appears during startup. Upgrading and Installing Mass Storage Devices when the Vectra logo...
Page 60: Configuring An Ide Device After Installation
Upgrading and Installing Mass Storage Devices Configuring an IDE Device After Installation After installing any device, you need to view the HP Summary Screen to verify that your PC has correctly identified the new configuration . If the configuration is not correct, run the Setup program to configure the device.
Page 61: Replacing The Floppy Drive
2 How to Install and Replace Components In Your Desktop PC Replacing the Floppy Drive 1 Remove the computer’s cover (described in this chapter). 2 Remove the connectors from both the floppy drive and the hard drive. 3 Press the retaining clip on the top of the drive tray and slide it backwards to remove it.
Page 62 2 How to Install and Replace Components In Your Desktop PC Replacing the Floppy Drive 4 Remove the tray’s screws and remove the old floppy drive. 5 Align the new floppy drive in the tray (with the correct orientation) and replace the screws.
Page 63: Installing Accessory Boards
Physical slot 7 (the innermost slot) can be used for an AGP board. • NOTE It is recommended that you install a LAN card in Physical Slot 4 (PCI 3). 2 How to Install and Replace Components In Your Desktop PC Accessory Board Connectors Installing Accessory Boards ISA2...
Page 64: Installing An Accessory Board
2 How to Install and Replace Components In Your Desktop PC Installing Accessory Boards Installing an Accessory Board 1 Remove the computer’s cover (described in this chapter). 2 Remove the retaining bracket. 3 Remove the slot cover. 4 Aligning the board carefully, slide it into position and press it firmly into the slot.
Page 65 If you install an add-on sound board (and you no longer want to use the integrated audio), you must set the Advanced 7 Replace the cover (described in this chapter). 2 How to Install and Replace Components In Your Desktop PC Suspend Wake-Up/Integrated Network fields in the Power...
Page 66: Configuring Accessory Boards With Plug And Play
2 How to Install and Replace Components In Your Desktop PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it.
Page 67: Configuring Non-Plug And Play Isa Accessory Boards
To do this, enter the PC’s Setup program, set the Reset Configuration Data To enter the Setup program, press 2 How to Install and Replace Components In Your Desktop PC parameter to , and restart the PC.
Page 68: Replacing The Processor
2 How to Install and Replace Components In Your Desktop PC Replacing the Processor Replacing the Processor 1 Remove the computer’s cover (described in this chapter). 2 Remove the airflow guide. 3 Remove the old processor. Press firmly on the side as...
Page 69 2 How to Install and Replace Components In Your Desktop PC 4 Install the new processor and clip it into place. 5 Replace the airflow guide, aligning the clips with the holes on the power supply. Insert the bottom clip in the hole first, then squeezing the airflow guide on both sides, insert the side clips.
Page 70: Replacing The System Board
2 How to Install and Replace Components In Your Desktop PC Replacing the System Board Replacing the System Board 1 Remove the computer’s cover (described in this chapter). 2 Remove the main memory and processor from the old system board (described in this chapter).
Page 71: Replacing The Power Supply
1 Remove the computer’s cover (described in this chapter). 2 Remove the airflow guide. 3 Remove all internal power supply connectors. Hard drive(s) 2 How to Install and Replace Components In Your Desktop PC DVD, CD-RW, Floppy drive CD-ROM drive(s)
Page 72 2 How to Install and Replace Components In Your Desktop PC Replacing the Power Supply 4 Remove the four screws (three external, one internal) securing the power supply. 5 Slide the old power supply forward and remove it. 6 Insert the new power supply (lining up the metal catches).
Page 73: Changing The Battery
Please return used batteries to the shop from which you bought them, or to the dealer from which you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.
Page 74 2 How to Install and Replace Components In Your Desktop PC Changing the Battery 2 Remove the old battery by pressing the retaining clip with a screwdriver and lifting the battery clear of the battery holder. 3 Place the new battery in the battery holder, with the “...
Page 75: Replacing A Power Protection Device
For more information, refer to the Installation Guide that comes with this device. 2 How to Install and Replace Components In Your Desktop PC Replacing a Power Protection Device...
Page 76 2 How to Install and Replace Components In Your Desktop PC Replacing a Power Protection Device 3 Press the two latches inward and slide out the device 4 Remove the power protection device from the tray by removing the two retaining screws.
Page 77 2 How to Install and Replace Components In Your Desktop PC Replacing a Power Protection Device 8 Remove the battery compartment cover and retaining screws. 9 Slide the battery into the battery compartment and secure into position with the retaining screws.
Page 78: Installing A Security Cable
2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP. Contact your reseller for more information.
Page 79: How To Install And Replace Components In Your Minitower Pc
Components In Your Minitower PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. For information about supported accessories, refer to HP’s web site www.hp.com/go/pcaccessories Accessories You Can Install...
Page 80: Before Starting
3 How to Install and Replace Components In Your Minitower PC Before Starting Before Starting Read this section before installing any accessories. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet and any connection to a telecommunications network.
Page 81: Removing And Replacing The Cover
3 How to Install and Replace Components In Your Minitower PC Removing and Replacing the Cover Removing the Cover 1 Switch off the monitor and PC, disconnect all power cords and any telecommunication cables. 2 Unlock the cover (with the key) at the rear of the PC if a lock is installed.
Page 82: Replacing The Cover
3 How to Install and Replace Components In Your Minitower PC Removing and Replacing the Cover Replacing the Cover 1 Ensure that all internal cables are properly connected and safely routed (not trapped or snagging on anything.) 2 Replace the front panel. 3 Replace the side panel, making sure you align the hinges properly.
Page 83: The Label Inside Your Pc
The Label Inside Your PC Inside, your PC contains a label that can be used as a simplified guide to help you install accessories and replace components. Shows how to remove an accessory board 3 How to Install and Replace Components In Your Minitower PC Shows how to remove Shows how to remove front-access drives...
Page 84: Upgrading The Main Memory
Upgrading the Main Memory Upgrading the Main Memory NOTE Use only HP memory modules provided for your PC model. The use of other memory modules is not supported. For information about supported HP accessories, connect to the web site www.hp.com/go/pcaccessories If you are installing only one memory module, install it in the slot nearest the processor.
Page 85 3 How to Install and Replace Components In Your Minitower PC Upgrading the Main Memory 3 Remove the airflow guide. 4 Open the two tabs and re move the old memory or continuity module. memory module processor side continuity module...
Page 86 3 How to Install and Replace Components In Your Minitower PC Upgrading the Main Memory 5 Line up the two side notches correctly and insert the new memory module, pressing down firmly on the top. 6 Replace the cover (described in this chapter).
Page 87: Upgrading Mass Storage Devices
Upgrading Mass Storage Devices Connecting Devices When replacing hard disk drives, CD-ROM, DVD-ROM or CD-RW drives, ensure you use the correct data and power connectors. IDE hard disk drives should always be connected to the primary IDE controller. CD-ROM, DVD-ROM and CD-RW drives should always be connected to the secondary IDE controller.
Page 88 3 How to Install and Replace Components In Your Minitower PC Upgrading Mass Storage Devices Floppy Drive CD-ROM, CD- RW, DVD or Zip drive System board connector System board connector 2nd hard disk drive Master (boot) hard disk drive Which IDE Data There are three data cables inside your PC.
Page 89 SCSI Models On selected models, an Ultra 2 16-bit SCSI cable with two connectors. There is one external connector on the rear of the PC. Terminator Before Installing a Hard Refer to the drive’s installation guide to see if you must set jumpers or if Drive there is a special installation procedure to follow.
Page 90: Upgrading The Hard Disk Drive
3 How to Install and Replace Components In Your Minitower PC Upgrading Mass Storage Devices Upgrading the Hard Disk Drive CAUTION Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components.
Page 91: Installing A Second Hard Disk Drive
To access the HP Summary Screen, press appears during startup. NOTE Ensure that you have installed all the required operating system and HP drivers on the newly installed drive. To reinstall operating system and HP drivers, use the Image Creation & Recovery CD-ROM provided with the PC.
Page 92 3 How to Install and Replace Components In Your Minitower PC Upgrading Mass Storage Devices 2 Remove the connectors from the already installed hard drive. 3 Press the retaining clip on the top of the drive tray and slide it forwards to remove it.
Page 93 To reinstall operating system and HP drivers, use the HP Image Creation & Recovery CD-ROM provided with the PC. In addition, you can find the most up-to-date versions of HP drivers on HP’s Web site at: www.hp.com/go/vectrasupport. 3 How to Install and Replace Components In Your Minitower PC...
Page 94: Configuring An Ide Device After Installation
Refer to your operating system documentation for details. You can obtain the latest drivers from HP’s Web site at: www.hp.com/go/vectrasupport The IDE cables in your PC are cable select. You must, therefore, set the jumpers on any IDE devices you install to cable select.
Page 95: Installing Removable Media
Installing Removable Media WARNING To avoid electric shock and harm to your eyes by laser light, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit.
Page 96 ROM, CD-RW or DVD drive, connect the audio cable too. Audio Connector (optional) 7 Replace the cover (described in this chapter). 8 Verify the new configuration by checking the HP Summary Screen. To access the HP Summary Screen, press appears during startup. when the Vectra logo...
Page 97: Replacing The Floppy Drive
3 How to Install and Replace Components In Your Minitower PC Replacing the Floppy Drive Replacing the Floppy Drive 1 Remove the computer’s cover and front panel (described in this chapter). 2 Remove the drive’s connectors. 3 Press the two latches inward and slide out the floppy drive. 4 Loosen the tray’s two side screws and remove the old floppy drive.
Page 98 3 How to Install and Replace Components In Your Minitower PC Replacing the Floppy Drive 5 Insert the new floppy drive (pin side first) then replace the two side screws. 6 Slide the floppy drive back into the PC. 7 Attach the data and power connectors. 8 Replace the cover (described in this chapter).
Page 99: Installing Accessory Boards
Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
Page 100: Installing An Accessory Board
3 How to Install and Replace Components In Your Minitower PC Installing Accessory Boards Installing an Accessory Board 1 Remove the computer’s cover (described in this chapter). 2 Lay the minitower on its side. 3 Remove the retaining bracket. 4 Remove the slot cover. 5 Aligning the board carefully, slide it into position and press it firmly into the slot.
Page 101 8 The accessory board may need a special connection, such as: WOL (Wake on LAN) connector to the network card (not • necessary with PCI 2.2-compliant network cards). CD-ROM drive to the sound board (if you no longer want to use •...
Page 102: Configuring Accessory Boards With Plug And Play
3 How to Install and Replace Components In Your Minitower PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS.
Page 103: Configuring Non-Plug And Play Isa Accessory Boards
Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play, you will need to configure the board before your PC can use it. For instructions about configuring the board, refer to the documentation that came with the board.
Page 104: Replacing The Processor
3 How to Install and Replace Components In Your Minitower PC Replacing the Processor Replacing the Processor 1 Remove the computer’s cover (described in this chapter). 2 Lay the minitower on its side. 3 Remove the airflow guide.
Page 105 3 How to Install and Replace Components In Your Minitower PC Replacing the Processor 4 Remove the old processor. 5 Install the new processo r and clip it into place. 6 Replace the airflow guide. 7 Replace the cover (described in this chapter).
Page 106 8 Ensure that the latest version of BIOS is installed on your PC. To learn which version of BIOS is currently installed on your PC, press during startup. To get the latest BIOS version for your PC, connect to the web site www.hp.com/go/vectrasupport...
Page 107: Replacing The System Board
3 How to Install and Replace Components In Your Minitower PC Replacing the System Board Replacing the System Board 1 Remove the computer’s cover (described in this chapter). 2 Lay the minitower on its side. 3 Remove the airflow guide. 4 Remove the main memory and processor from the old system board (described in this chapter).
Page 108 3 How to Install and Replace Components In Your Minitower PC Replacing the System Board 5 Remove the old system board by unfastening the six screws that secure the board in position and lifting it out of the PC. 6 Insert the new system board in the PC and fasten the screws to secure the board in place.
Page 109: Replacing The Power Supply
3 How to Install and Replace Components In Your Minitower PC Replacing the Power Supply Replacing the Power Supply WARNING To avoid electric shock, do not open the power supply. There are no user- serviceable parts inside. 1 Remove the computer’s cover (described in this chapter). 2 Lay the minitower on its side.
Page 110 3 How to Install and Replace Components In Your Minitower PC Replacing the Power Supply 4 Remove all internal power supply connectors. Hard drive(s) DVD, CD-ROM, CD-RW drive(s) 5 Remove the three screws securing the power supply. 6 Slide the old power supply forward and remove it. Main power Floppy drive located on system board near...
Page 111 3 How to Install and Replace Components In Your Minitower PC Replacing the Power Supply 7 Insert the new power supply (lining up the metal catches). 8 Replace the screws to secure the power supply. 9 Replace the airflow guide. 10 Reconnect all internal power supply connectors.
Page 112: Changing The Battery
Please return used batteries to the shop from which you bought them, or to the dealer from which you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.
Page 113 3 How to Install and Replace Components In Your Minitower PC 3 Remove the old battery by pressing the retaining clip with a screwdriver and lifting the battery clear of the battery holder. 4 Place the new battery in the battery holder, with the “ and ensure it is properly seated.
Page 114: Replacing A Power Protection Device
3 How to Install and Replace Components In Your Minitower PC Replacing a Power Protection Device Replacing a Power Protection Device WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet and any connection to a telecommunications network.
Page 115 3 How to Install and Replace Components In Your Minitower PC 3 Press the two latches inward and slide out the device. 4 Remove the power protection device from the tray by removing the two retaining screws. 5 Attach the new device to the tray and secure it into position with the two retaining screws.
Page 116 3 How to Install and Replace Components In Your Minitower PC Replacing a Power Protection Device 8 Remove the battery compartment cover and retaining screws. 9 Slide the battery into the battery compartment and secure into position with the retaining screws. 10 Replace the battery compartment cover.
Page 117: Installing A Security Cable
2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP. Contact your reseller for more information.
Page 118 3 How to Install and Replace Components In Your Minitower PC Installing a Security Cable...
Page 119: Managing Your Pc
Managing Your PC This chapter explains how to manage your PC using features like the HP Setup Program and HP TopTools hardware monitoring. It also describes security features of the PC and how to clear CMOS settings.
Page 120: Setting Passwords
Set a User password to prevent your PC from being started in your • absence. Set an Administrator password to protect your PC’s Setup • configuration. Refer to “HP Setup Program ” on page 124 for more information on using the Setup program.
Page 121: Setting The Administrator Password
Setting the Administrator Password Set the Administrator password to protect the PC’s configuration in Setup. An Administrator password can provide a power-on password prompt to prevent your PC being started or used in your absence. If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.
Page 122: Setting The User Password
4 Managing Your PC Setting Passwords Setting the User Password A User password can only be set if an Administrator password has already been set. The User Password provides these security features: Automatic keyboard lock at startup to enable remote management, •...
Page 123: Hardware Monitoring With Hp Toptools
Hardware Monitoring with HP TopTools If you have HP TopTools, the Health tool in the HP TopTools for Desktops agent interface provides the following tools for hardware monitoring: Status, for a general overview of your PC’s health, showing an •...
Page 124: Hp Setup Program
While the Vectra logo appears on your display, press Summary Screen you to the HP Summary Screen. The Summary Screen will appear for only a short time. To retain the screen indefinitely (until you decide to leave it), press the The Summary Screen shows the basic configuration of your PC, such as the amount of main memory and the type of processor installed.
Page 125: Device Boot Order
IDE connector when you first start your PC. If your PC has a SCSI hard disk drive, this will be used as the default boot drive. 4 Managing Your PC HP Setup Program at startup.
Page 126: System Board Switches
BIOS Crisis Recovery Should normally be kept in the OFF position. Used in case of power loss during BIOS update. Refer to flash.txt in the BIOS package downloadable from the HP Web site. CMOS OFF = normal (default) ON = clear CMOS and reload default values in Setup...
Page 127: Clearing Your Pc's Bios (Cmos) Settings
Clearing your PC’s BIOS (CMOS) Settings CMOS is a chip that keeps a record of installed components hen your PC is turned off. Clearing CMOS settings may help you resolve some common problems. For example: when your PC cannot detect an accessory board or other device •...
Page 128 4 Managing Your PC Clearing your PC’s BIOS (CMOS) Settings 4 Replace the PC’s cover and reconnect the power cord. 5 Switch on the PC. 6 Shut down the PC, remove the cover and power cord and set switch 2 to OFF. Set switch 3 to OFF if you reset it earlier instead of 1.
Page 129: Master Pass Key System
The Master Pass Key System can be purchased from any authorized HP reseller. For more information, refer to HP’s Support web site at www.hp.com/go/pcaccessories See your PC’s User’s Guide or the documentation provided with the...
Page 130 4 Managing Your PC Master Pass Key System...
Page 131: Technical Information
Technical Information...
Page 132: Irqs, Dmas, And I/O Addresses Used By Your Pc
5 Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC The IRQ, DMA, and I/O address mappings shown here are for a PC with a basic configuration.
Page 133 I/O Addresses 96h - 97h HP reserved used by PC 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh (and 3A8h) parallel port 2E8h - 2EFh serial port 2F8h - 2FFh serial port...
Page 134: Power Consumption
(Measured according to ISO 7779) (typical) Operating (idle) LwA 37 dB These are typical values given for standard configuration as shipped. For more information, refer to the PC’s datasheet at: www.hp.com/desktop Desktop Models 230V / 50Hz 115V / 60Hz 30.0 W 30.0 W www.hp.com/desktop...
Page 135: Physical Characteristics
15% to 80% (relative) Power supply Input voltage: 100 – 127 V 6.0A, 200 – 240V 3.0A ac (voltage selection switch) Input frequency: 50/60 Hz Maximum output power: 200W continuous 5 Technical Information Desktop PC (2.01 ft Minitower PC (1.01 ft Physical Characteristics...
Page 136 5 Technical Information Physical Characteristics...
Page 138 Run the HP DiagTools software to analyze the problem Run the HP Setup program to correct the configuration problem Check memory modules are of the correct type, HP-supported and correctly inserted Check power cord is correctly connected...

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Vectra vli 8

HP Vectra VL600 Supplementary Manual

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Troubleshooting Help Zone Where to Find Help

2 How to Install and Replace Components in Your Desktop PC

3 How to Install and Replace Components in Your Minitower PC

4 Managing Your PC

5 Technical Information

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