Obtaining On-Site Warranty Service - HP PL Class 450/500/550/600/650/700/750 User Manual

Regulatory Information and Warranty
HP Hardware Warranty
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP
Sales and Service Office (in the US, call the HP Customer Support
Center at (303) 635-1000) or a participating Authorized HP Personal
Computer Dealer Repair Center. The customer must be prepared to
supply proof of the purchase date.
The system processor unit, keyboard, mouse, and Hewlett-Packard
accessories inside the system processor unit —such as video adapters,
mass storage devices, and interface controllers— are covered by this
warranty.
During the on-site warranty period, customer-replaceable components
may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance
on replacement of the component when necessary; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether
internal or external to the system processor unit— are subject to
standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas— areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel— service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel Zones
1-3 (generally 100 miles or 160 Km from the HP office). Response time is
second business day for Zones 4 and 5 (200 miles, 320 Km); third
business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone
6. Worldwide Customer Support Travel information is available from any
HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are
defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster
response time, or service in an Excluded Travel Area are often available
from HP, an authorized dealer, or authorized distributor at additional
128 Appendix A