Obtaining Warranty Service - HP Vectra SERIES Quick User Manual

HP Hardware Warranty
HP Hardware Warranty Options
THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THIS HP HARDWARE PRODUCT.
THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS
FOUND ON HP'S WEB SITE AND SUPERSEDES ANY WARRANTY TERMS (APART FROM BIG DEALS
TERMS ON A SEPARATE WARRANTY FLYER) THAT MAY FOUND ONLINE OR IN ANY
DOCUMENTATION OR MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING.
HP warrants this hardware product against defects in materials and workmanship, for one (1) of the
Warranty Entitlements above, from the date of purchase. Please refer to the Warranty Entitlement
Information provided on the back cover of this guide. If you need more information on the content
of there warranty entitlements as well as the way to obtain these services, please refer to the HP Warranty
and Support Guide available on our web site www.hp.com/go/support.
Note
Neither HP, nor any of its designates, guarantee that all of the above Warranty Entitlements will be
available in your country. For details, consult your local HP Sales and Service Office or HP Authorized
Support Provider.
HP Validation and Service Options
If HP receives notice of a defect in your HP hardware product during the hardware product's warranty
period, HP or its designate may, at its option and depending on warranty entitlement:
1) Repair the parts which prove to be defective OR,
2) Replace the parts which prove to be defective OR,
3) Provide, the customer, with the appropriate part(s) required for repair. In this event, HP may:
•
•
•
Note
HP reserves the right to validate any claims of defective products or components before repairing or
replacing such products or components. IMPORTANT: Run HP e-DiagTools (HP Diagnostics Utility)
before contacting HP for warranty service to obtain information that will be requested by a
support agent.

Obtaining Warranty Service

Before contacting HP for warranty service for your HP product, please prepare by:
• Running the diagnostic software HP e-DiagTools (refer to page 14) to diagnose your
product and to obtain information that will be requested by a support agent.
• Troubleshooting your system using support information provided on the HP Worldwide
Web support site at:
For HP Vectra PCs
For HP Brio PCs
For HP Kayak PC Workstations
• Locating your proof of purchase date, indicated on your receipt, invoice, etc.
• Having immediate access to the defective product for potential online or telephone
troubleshooting by an HP service agent.
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Warranty Entitlements
5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service
5-Year Limited Hardware Warranty: 5-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year On-Site Service
3-Year Limited Hardware Warranty: 1st Year On-Site Service, 3-Year Free Parts Exchange Service.
3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service
3-Year Limited Hardware Warranty: 3-Year Return for Repair Service
1-Year Limited Hardware Warranty: 1-Year On-Site Service
1-Year Limited Hardware Warranty: 1-Year Free Parts Exchange Service
30-Day Limited Hardware Warranty: 30-Day Free Parts Exchange or Product Return Service
Provide you with written instructions for replacing the defective part(s).
Provide free telephone assistance for installation of the replacement component.
Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any
parts that HP asks to be returned. You will be billed for any defective part(s) not returned as
requested by HP.
http://www.hp.com/go/vectrasupport
http://www.hp.com/go/briosupport
http://www.hp.com/go/kayaksupport