Summary - HP PL Class 450/500/550/600/650/700/750 User Manual

Summary

The table below summarizes the services and support available from HP
or authorized resellers.
Service Covers
Basic Parts and labor
Warranty for HP
products:
first year onsite
parts & labor;
second and
third year parts
only.
Technical Basic
phone assistance for
support Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
Lifeline Basic
phone assistance for
support Workstation
setup,
configuration,
start-up and
hardware
diagnosis.
Service Technical
Contracts Support.
Chapter 5
Hewlett Packard Support and Information Services
Period Response
covered time
Three Next
years from working
date of day
purchase.
for onsite.
First year. Business
hours.
After first Business
year. hours.
Customer As
defined. required.
Fee When
available
No At time of
charge. purchase.
No At time of
charge. purchase.
Per- call Anytime
fee, after first
no time year.
limit.
Annual Anytime.
fee, or fee
per
incident.
Summary
Purchase
from
HP.
HP.
HP.
Reseller
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