Support, Service & Warranty; Contacting Technical Support; Warranty Information - ProSoft Technology ICX35-HWC User Manual

ICX35-HWC ♦ Industrial Cellular Gateway
3G/4G LTE
14 Support, Service & Warranty

14.1 Contacting Technical Support

ProSoft Technology, Inc. is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:

Product Version Number

System architecture

Network details
If the issue is hardware related, we will also need information regarding:

Module configuration and associated ladder files, if any

Module operation and any unusual behavior

Configuration/Debug status information

LED patterns

Details about the interfaced serial, Ethernet or Fieldbus devices
Note: For technical support calls within the United States, ProSoft Technology's 24/7 after-hours phone
support is available for urgent plant-down issues.
North America (Corporate Location)
Phone: +1.661.716.5100
info@prosoft-technology.com
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
support@prosoft-technology.com
Latin America Regional Office
Phone: +52.222.264.1814
latinam@prosoft-technology.com
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
support.la@prosoft-technology.com
For additional ProSoft Technology contacts in your area, please visit:
https://www.prosoft-technology.com/About-Us/Contact-Us.

14.2 Warranty Information

For complete details regarding ProSoft Technology's TERMS & CONDITIONS OF
SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL
AUTHORIZATION INSTRUCTIONS, please see the documents at:
www.prosoft-technology/legal.
ProSoft Technology, Inc.
Europe / Middle East / Africa Regional Office
Phone: +33.(0)5.34.36.87.20
france@prosoft-technology.com
Languages spoken: French, English
REGIONAL TECH SUPPORT
support.emea@prosoft-technology.com
Asia Pacific Regional Office
Phone: +60.3.2247.1898
asiapc@prosoft-technology.com
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
support.ap@prosoft-technology.com
Support, Service & Warranty
User Manual
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