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ICX30-HWC ♦ Industrial Cellular Gateway
3G Cellular (M2M)
7
Support, Service & Warranty
In This Chapter
Contacting Technical Support ............................................................... 61
Warranty Information ............................................................................. 62
7.1
Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, ProSoft's 24/7 after-hours phone
support is available for urgent plant-down issues. Detailed contact information for all our
worldwide locations is available on the following page.
ProSoft Technology, Inc.
June 22, 2015
Support, Service & Warranty
User Manual
Page 61 of 64
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