Table of Contents
Advertisement
❹ Troubleshooting
• If a problem occurs, before you contact your retailer, please carry out these few simple checks
using the following tables.
• If the problem continues, contact your retailer.
•
: Actions to be performed by a qualified technician only
4.1 I Appliance behaviour
• When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is higher than or equal to the setpoint temperature.
The appliance
• When the water flow rate is zero or is not enough, the heat pump stops: check that the water is
does not start
circulating correctly in the heat pump (see § ''2.2 I User interface presentation'') and that the
heating straight
hydraulic connections are correct.
away
• The heat pump stops when the outdoor temperature falls below -12 °C.
• It may be that the heat pump has detected an operating fault (see § ''4.2 I Error code display'').
• If you have checked these points and the problem persists: contact your retailer.
• Often called condensates. This water is the moisture contained in the air which condenses
on contact with certain cold mechanisms in the heat pump, especially on the evaporator. The
damper the air, the more condensates your heat pump will produce (your appliance may drain
The appliance
several litres of water per day). This water is retrieved by the base of the heat pump and drained
is discharging
by the condensate drainage elbow (see § ''1.2 I Hydraulic connections'').
water
• To check that the water is not coming from a leak in the pool circuit on the heat pump, shut
down the heat pump and run the filtration pump for the water to circulate in the heat pump. If
the water continues to flow through the condensate drainage lines, there is a water leak in the
heat pump; contact your retailer.
• Your heat pump will soon switch to its defrost cycle to melt the ice.
The evaporator is
• If your heat pump cannot manage to defrost its evaporator, it will stop itself; this means that the
iced over
outdoor temperature is too low (below -12 °C).
• The machine has come to the end of the defrost cycle; water has changed to gaseous state and
The appliance is
passes through the grid.
"smoking"
• If your heat pump is not in its defrost cycle, this is not normal. Switch off and disconnect the
heat pump immediately and contact your retailer.
•
If there is no display, check the supply voltage and the F2 fuse.
• When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is higher than or equal to the setpoint temperature.
The appliance is
• When the water flow rate is zero or is not enough, the heat pump stops: check that the water is
not working
circulating correctly in the heat pump (see § ''2.2 I User interface presentation'').
• The heat pump stops when the outdoor temperature falls below -12 °C or rises above +40 °C.
• It may be that the heat pump has detected an operating fault (see § ''4.2 I Error code display'').
• Check that the automatic water filling controller (see diagram in § «2.3 I Operation») is not
stuck in the open position: this will keep supplying cold water into the pool and will prevent the
The appliance
temperature from rising.
is working
• There is too much heat loss. Install a heat insulated cover on your pool.
but the water
• The heat pump is unable to capture enough calories as its evaporator is clogged with dirt. Clean
temperature
it to restore its performances (see § ''3.2 I Maintenance'').
does not increase
• Check that the external environment is not hindering the heat pump (see § ''❶ Installation'').
•
Check that the heat pump is the right size for this pool and its environment.
The fan is
running but
• If the outdoor temperature is low, the heat pump performs defrost cycles under normal
the compressor
operation.
stops from time
• The heat pump is unable to capture enough calories as its evaporator is clogged with dirt. Clean
to time with no
it to restore its performances (see § ''3.2 I Maintenance'').
error message
•
Check that the circuit breaker is correctly dimensioned and that the cable section used is
The appliance
trips the circuit
appropriate (see § ''5.2 I Technical specifications'').
breaker
•
The supply voltage is too low: contact your electricity supplier.
EN
18
Advertisement
Table of Contents
