Table of Contents
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Troubleshooting
Poor scanned image quality
Action
Step 1
Check if an error message appears on the scanner display.
Is there an error message on the scanner display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free cloth
dampened with water.
Is the scanner glass clean?
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Step 5
Send a print job, and then check for print quality problems.
•
From the General Settings menu, adjust the Eco‑Mode settings.
•
From the Copy menu, adjust the toner darkness.
•
When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Step 6
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Step 7
Check the scan settings.
From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Yes
No
Clear the error
Go to step 2.
message.
Go to step 3.
Increase the scan
resolution settings for a
higher‑quality output.
Go to step 4.
See
scanner glass" on
page
Go to step 5.
Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Go to step 6.
See
problems" on
page
The problem is solved. Go to step 7.
Contact
customer
Change the Content
support.
Type and Content
Source settings to
match the document
being scanned.
359
"Cleaning the
245.
"Print quality
329.
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