Lexmark MX6500 User Manual page 325

Troubleshooting
Action
Step 2
a
Open the document you want to print in Adobe Acrobat.
b
Click File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Does the print speed increase?
Step 2
a
Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b
Resend the print job.
Does the print speed increase?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Yes No
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
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customer
customer