Page 1 MX6500e User's Guide September 2014 www.lexmark.com Machine type(s): 4036 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the scanner and printer............9 Finding information about the printer......................9 Selecting a location for the printer and the scanner................10 Printer configurations..........................11 Basic functions of the scanner.........................12 Understanding the ADF and scanner glass....................12 Understanding the scanner control panel...........14 Understanding the scanner control panel....................14 Understanding the colors of the Sleep button and indicator lights............15 Understanding the scanner home screen....................15...
Page 3 Contents Loading paper and specialty media............62 Setting the paper size and type.......................62 Configuring Universal paper settings......................62 Loading the 550‑sheet tray........................62 Loading the 2100‑sheet tray........................69 Loading the multipurpose feeder......................76 Loading business cards into the ADF.......................80 Linking and unlinking trays........................81 Paper and specialty media guide..............83 Using specialty media..........................83 Paper guidelines............................85 Supported paper sizes, types, and weights.....................88...
Page 4 Contents Faxing......................119 Setting up the scanner to fax........................119 Sending a fax............................133 Creating shortcuts..........................135 Customizing fax settings........................136 Canceling an outgoing fax........................137 Holding and forwarding faxes.......................138 Understanding the fax options......................139 Scanning....................141 Using Scan to Network..........................141 Scanning to an FTP address........................141 Scanning to a computer or to a flash drive...................143 Understanding the scan options......................145 Understanding the printer menus............148 Menus list..............................148...
Page 5 Contents Maintaining the scanner and the printer..........244 Cleaning the printer..........................244 Cleaning the exterior of the scanner.....................244 Cleaning the scanner glass........................245 Cleaning the ADF glass..........................245 Cleaning the ADF parts..........................246 Cleaning the touch screen........................250 Emptying the hole punch box........................251 Storing supplies.............................251 Checking the status of supplies......................251 Ordering supplies..........................252 Replacing supplies..........................256 Moving the scanner and the printer.....................263...
Page 6 Contents [x]‑page jam, open automatic feeder top cover [28y.xx]..............292 Troubleshooting..................293 The indicator light is blinking........................293 Understanding the printer messages....................293 Solving printer problems........................314 Solving print problems..........................321 Solving copy problems..........................348 Solving fax problems..........................351 Solving scanner problems........................357 Solving home screen application problems...................363 Embedded Web Server does not open....................363 Contacting customer support........................364 Notices.....................366 Product information..........................366...
Page 7: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 8 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 9: Learning About The Scanner And Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Selecting A Location For The Printer And The Scanner
Learning about the scanner and printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. ADF bin Automatic document feeder (ADF)
Page 12: Basic Functions Of The Scanner
Learning about the scanner and printer Printer control panel Multipurpose feeder 550‑sheet tray Scanner glass Scanner control panel Basic functions of the scanner When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups. You can: •...
Page 13 Learning about the scanner and printer • Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper. • Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.). •...
Page 14: Understanding The Scanner Control Panel
Understanding the scanner control panel Understanding the scanner control panel Understanding the scanner control panel Item Description Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages Indicator light • Off—The power is off. •...
Page 15: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the scanner control panel Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and the indicator lights on the scanner control panel signify a scanner and a printer status. Sleep button light Scanner and printer status The scanner and the printer are off, idle or in Ready state.
Page 16 Understanding the scanner control panel Touch Arrows Scroll up or down. Forms and Favorites Quickly find and print frequently used online forms. Menu icon Access the scanner menus. Note: The menus are available only when the scanner is in Ready state. Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Page 17: Using The Touch-Screen Buttons
Understanding the scanner control panel Feature Description Status message bar • Show the current status such as Ready or Busy. • Show scanner and printer conditions such as Replace separator pad or Cartridge low. • Show intervention messages so the scanner can continue processing. Scanner IP address The IP address of your network scanner is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Page 18 Understanding the scanner control panel Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 19: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the scanner. Finding the IP address of the scanner Notes: •...
Page 20: Customizing The Home Screen
Setting up and using the home screen applications Open a Web browser, and then type the scanner IP address in the address field. Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the scanner IP address in the address field.
Page 21: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the scanner home screen.
Page 22 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 23 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Create shortcuts on the scanner home screen, with settings for up to 25 frequently used copy, fax, or e-mail jobs.
Page 24 Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations.
Page 25 Setting up and using the home screen applications Open a Web browser, and then type the scanner IP address in the address field. Note: View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 26 Setting up Scan to Sharepoint Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. • Securely scan documents to Web sites housed on SharePoint servers.
Page 27: Exporting And Importing A Configuration
Setting up and using the home screen applications Create and manage bar code templates to specify the location and type of bar code that users will frequently scan. Note: Bar Code Discovery can only be accessed from the scanner home screen. To use the application, touch Bar Code Discovery from the scanner home screen, and then follow the instructions on the scanner display.
Page 28: Setting Up Remote Operator Panel
Setting up and using the home screen applications To export or import a configuration for multiple applications, do the following: Click Settings > Import/Export. Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Page 29: Additional Scanner And Printer Setup
Additional scanner and printer setup Additional scanner and printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
Page 30 Additional scanner and printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Remove the controller board access cover. Using a flat‑head screwdriver, loosen the screws on the controller board shield.
Page 31 Additional scanner and printer setup Remove the shield. Unpack the scanner communications card, and then locate the connector for the scanner communications card. Scanner communications card connector Memory card connector Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 32 Additional scanner and printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board, and then push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the controller board. •...
Page 33 Additional scanner and printer setup Tighten the screws on the shield. Reattach the access cover.
Page 34: Installing Internal Options In The Scanner
– Fonts • Firmware cards • Lexmark Internal Solutions Ports (ISP) Accessing the system board Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
Page 35 Additional scanner and printer setup Tape the scanner cover to secure it in place. Note: You may use a masking tape. Remove the exit tray. Turn the scanner upside down on a flat surface. Remove all screws from the system board cover.
Page 36 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Lexmark Internal Solutions Port or scanner hard disk connector Scanner hard disk* Memory card connector Fax modem* * The scanner is shipped with one hard disk and one fax modem installed on the system board.
Page 37 Additional scanner and printer setup Reattach the system board cover. Attach all the screws to secure the system board cover. While holding the scanner cover, turn the scanner right side up. Reattach the exit tray. Attach the tray at the rear hinge.
Page 38 Push down the tray to secure it on the front hinge. Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flat‑head screwdriver.
Page 39 Additional scanner and printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. Unpack the ISP kit. Plastic mounting bracket Thumbscrews Access the system board.
Page 40 Additional scanner and printer setup Remove the screws that secure the hard disk in place. Remove the hard disk by pulling it upward to unseat the standoffs. Remove the metal cover from the ISP opening.
Page 41 Additional scanner and printer setup Remove the small bracket from the system board cage. Note: Do not discard the screws. These will be used in step Install the ISP in the same location where the hard disk was located on the system board. Align the posts of the plastic mounting bracket with the holes on the system board cage, and then press the bracket on the cage until it clicks into place.
Page 42 Additional scanner and printer setup Insert the plug of the ISP interface cable into the connector of the system board. Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket.
Page 43 Additional scanner and printer setup Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step • Use the thumbscrews that were removed in step 8 to attach the bracket to the hard disk. Align the standoffs of the hard disk with the holes on the ISP, and then press down the hard disk until the standoffs click into place.
Page 44 Additional scanner and printer setup Insert the plug of the hard disk interface cable into the connector on the ISP. Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 5 to attach the hard disk to the cage.
Page 45 Additional scanner and printer setup Secure the ISP to the cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the cage and will attach to the bracket of the ISP. Reattach the system board cover.
Page 46 Additional scanner and printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. Access the scanner system board. For more information, see “Accessing the system board”...
Page 47 Additional scanner and printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and to the system board. Note: The entire length of the connector on the card must touch and be flush against the system board. Reattach the system board shield.
Page 48 Additional scanner and printer setup On the system board, open the memory card connector latches. Align the notches on the memory card to the ridges on the connector. Notch Ridge...
Page 49: Installing Hardware Options
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 50 If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
Page 51 Additional scanner and printer setup Note: Make sure to lock the wheels of the caster base to secure the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 52 Additional scanner and printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 53: Attaching Cables
Additional scanner and printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 54 Additional scanner and printer setup Use the Ethernet port Connect the printer to the scanner. Make sure to connect the scanner to the printer using the green Ethernet cable. Use the USB ports Attach an optional wireless network adapter, or connect the scanner to a computer. Ethernet port Connect the scanner to a network.
Page 55: Setting Up The Scanner Software
Additional scanner and printer setup Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the scanner software Installing the scanner Obtain a copy of the software installer package.
Page 56 Additional scanner and printer setup For Macintosh users, add the scanner: From System Preferences in the Apple menu, navigate to the list of scanners, and then select + > IP. Type the scanner IP address in the address field. Note: Obtain the scanner IP address from the TCP/IP section in the Network/Ports menu. Apply the changes.
Page 57: Networking
Additional scanner and printer setup Networking Notes: • Purchase a MarkNet N8350 wireless network adapter before setting up the printer on a wireless network. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), and WPA2 are types of security used on a network.
Page 58 Additional scanner and printer setup If you are installing the scanner on an 802.1X network, then you may need the following: • Authentication type • Inner authentication type • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: We do not recommend using an unsecured wireless network.
Page 59 Additional scanner and printer setup Connecting the scanner to a wireless network using Wi‑Fi Protected Setup Before you begin, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 60 Additional scanner and printer setup Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and channel. Click Submit. Turn off the scanner, and then disconnect the Ethernet cable. Wait for at least five seconds, and then turn on the scanner.
Page 61: Verifying Printer Setup
Additional scanner and printer setup Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Use the Run dialog box to open the command prompt, and then type devmgmt.msc. Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following:...
Page 62: Loading Paper And Specialty Media
If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the home screen, navigate to: >...
Page 63 Loading paper and specialty media Squeeze, and then slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Page 64 Loading paper and specialty media Unlock the length guide, then squeeze, and then slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Page 65 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 66 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 67 Loading paper and specialty media • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 68 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 69: Loading The 2100-Sheet Tray
Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 70 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 71 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 72 Loading paper and specialty media If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 73 Loading paper and specialty media Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 74 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing...
Page 75 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 76: Loading The Multipurpose Feeder
Loading paper and specialty media From the scanner control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 77 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 78 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies.
Page 79 Loading paper and specialty media • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided (duplex) printing Two‑sided (duplex) printing •...
Page 80: Loading Business Cards Into The Adf
Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams. For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. From the scanner control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Page 81: Linking And Unlinking Trays
Loading paper and specialty media Load the business cards facedown, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray.
Page 82 Loading paper and specialty media Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the scanner. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured.
Page 83: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using card stock Card stock is a heavy, single‑ply specialty paper. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. •...
Page 84 • Print samples on the labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser printers.
Page 85: Paper Guidelines
Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper.
Page 86 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of...
Page 87 (from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper. Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help customers minimize printing and copying waste.
Page 88: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper sources and the sizes, types, and weights of paper they support. Note: To use a paper size that is unlisted, configure a Universal paper size. Supported paper sizes Scanner Paper size...
Page 89 Paper and specialty media guide Paper size ADF - Automatic ADF - Mixed sizes Scanner glass Universal 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) Paper size is supported if printer is set to Metric. Paper size is supported if printer is set to US.
Page 90 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ or 2100‑sheet tray feeder 550‑sheet tray 105 x 148 mm to Universal 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 70 x 127 mm to 216 x 356 mm (2.76 x 5 to...
Page 91 Paper and specialty media guide Output Options Paper size 4‑bin mailbox Output expander and Staple finisher Staple, hole punch high‑capacity output finisher expander JIS B5 Executive Letter Legal Folio Oficio Statement Universal Envelopes The finisher stacks the paper but does not staple or punch holes in it. The finisher staples the paper if it is loaded long edge first.
Page 92 Paper and specialty media guide Paper type 250‑ or 550‑sheet 2100‑sheet tray Multipurpose feeder Duplex trays Paper labels Pharmacy labels Transparencies This paper type is supported only in select printer models. Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see “Tips on using transparencies”...
Page 93 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output expander Staple finisher Staple, hole punch and high‑capacity finisher output expander Bond 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Envelope 105 g/m (28 Ib) Letterhead 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb)
Page 94: Printing
Printing Printing Printing forms and documents Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 95: Printing From A Flash Drive Or Mobile Device
Printing Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 96 Printing • If you insert the flash drive when the scanner requires attention, such as when a jam has occurred, then the scanner ignores the flash drive. • If you insert the flash drive while the scanner is processing other print jobs, then Busy appears on the scanner display.
Page 97: Printing Confidential And Other Held Jobs
• .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the scanner From the scanner control panel, navigate to: >...
Page 98 Printing Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the scanner requires extra memory to process additional held jobs. • You can set the scanner to store print jobs in the scanner memory until you start the print job from the scanner control panel.
Page 99: Printing Information Pages
Printing Modifying confidential print settings Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 100 Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 101: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 102: Copying Film Photos
Copying Copying using the scanner glass Place an original document facedown on the scanner glass in the lower left corner. Note: Make sure the edge of the document is aligned with the edge of the scanner glass. From the home screen, navigate to: Copy >...
Page 103 Copying Touch Copy from > select the size of the original document > Touch Copy to > select the size of the copy > Touch Copy It. Making copies using paper from a selected tray Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 104 Copying Example 2: Copying on a single paper size Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 105 Copying Adjusting copy quality Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 106 Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > >...
Page 107: Placing Information On Copies
Copying From the home screen, navigate to: Copy > Advanced Options > Paper Saver > select output > > Copy It Creating a custom copy job The custom copy job or job build is used to combine one or more sets of original documents into a single copy job. Each set may be scanned using different job parameters.
Page 108: Canceling A Copy Job
Copying From the home screen, navigate to: Copy > Advanced Options > Header/Footer > select where you want to place the header or footer > select the type of header or footer you want Enter the required information depending on the header or footer you selected, and then touch Done. Touch , and then press Placing an overlay message on each page...
Page 109: Understanding The Copy Options
Copying Understanding the copy options Copy from This option opens a screen where you can select the paper size of the original document. • Touch the paper size that matches the original document. • To copy an original document that contains mixed paper sizes with the same width, touch Mixed Sizes. •...
Page 110 Copying Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: • Graphics—The original document is mostly business‑type graphics such as pie charts, bar charts, and animations. •...
Page 111 Copying • Header/Footer—This inserts date or time, page number, Bates number, or custom text, and then prints them in the specified header or footer location. • Margin Shift—This increases or reduces the size of the margin of a page by shifting the scanned image. Touch to set the margin you want.
Page 112: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 113: Creating An E-Mail Shortcut
E-mailing Fill in the fields with the appropriate information. Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the scanner IP address in the address field. Notes: •...
Page 114: E-Mailing A Document
E-mailing E-mailing a document Note: You can also send an e-mail by using the Multi Send or MyShortcut application from the home screen. For more information, see “Activating the home screen applications” on page Sending an e-mail using the touch screen Load an original document facedown into the ADF or on the scanner glass.
Page 115: Customizing E-Mail Settings
E-mailing Touch the name of the recipients. To enter additional recipients, touch Next address, and then enter the address or shortcut number you want to add, or search the address book. Touch Done. Customizing e-mail settings Adding e-mail subject and message information Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass.
Page 116: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name.
Page 117 E-mailing • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document.
Page 118 E-mailing Using the advanced options Select from the following settings: • Adjust ADF Skew—This straightens scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, JPEG Quality, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you e‑mail the document.
Page 119: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 120 Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending the message) and station number (telephone number of the sending fax machine, business, other entity, or individual).
Page 121 Faxing In the Fax Number or Station Number field, enter the printer fax number. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Scanner is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner.
Page 122 Faxing Setup 2: Scanner is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Connect the answering machine to the port of the scanner.
Page 123 Faxing Connected to different wall jacks To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 124 Faxing Setup 3: Scanner is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the scanner.
Page 125 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 126 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 127 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Scanner is connected directly to a cable modem Connect one end of the telephone cable that came with your scanner to the port of the scanner. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 128 Faxing Setup 2: Scanner is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the scanner.
Page 129 Part name Part number Lexmark adapter plug 40X8519 Connecting the scanner to a non‑RJ‑11 wall jack Connect one end of the telephone cable that came with scanner to the port of the scanner.
Page 130 Faxing If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter. Notes: • port of the scanner may have an adapter plug for use with the adapter. Do not remove the plug from port of the scanner.
Page 131 Faxing Connect the scanner to any of the N ports. Connect one end of the telephone cable that came the scanner to the port of the scanner. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 132 Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 133: Sending A Fax
Faxing Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 134 • The fax option is available only with the PostScript driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, configure and enable it in the Configuration tab.
Page 135: Creating Shortcuts
Faxing From the home screen, navigate to: Fax > > Search Using the virtual keyboard, type the name or part of the name of the person whose fax number you want to find. Note: Do not attempt to search for multiple names at the same time. Touch Done >...
Page 136: Customizing Fax Settings
Faxing Type a unique name for the shortcut, and then enter the fax number. To create a multiple‑number shortcut, enter the fax numbers for the group. Note: Separate each fax number in the group with a semicolon (;). Assign a shortcut number. If you enter a number that is already in use, then you are prompted to select another number.
Page 137: Canceling An Outgoing Fax
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Fax > enter the fax number > Options Adjust the fax darkness, and then touch Fax It.
Page 138: Holding And Forwarding Faxes
Faxing Canceling a fax after the original documents have been scanned to memory On the home screen, touch Cancel Jobs. The Cancel Jobs screen appears. Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and then touch the job you want to cancel.
Page 139: Understanding The Fax Options
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 140 Faxing Select from the following content types: • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. • Photo—The original document is mostly a photo or an image. • Text—The content of the original document is mostly text or line art. •...
Page 141: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 142 Scanning If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. Click Settings.
Page 143: Scanning To A Computer Or To A Flash Drive
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 144 Scanning Automatic document feeder (ADF) Scanner glass Use the scanner glass for single pages, small items (such as • Use the ADF for multiple‑page documents. postcards or photos), transparencies, photo paper, or thin • Load letter- and A4- size documents into the ADF facedown, media (such as magazine clippings).
Page 145: Understanding The Scan Options
Scanning Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and scanner are connected to the same network. Open the printers folder, and then select your scanner. Note: If your scanner is not in the list, then add your scanner.
Page 146 Scanning Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Darkness This option lets you adjust how light or dark the scanned documents are in relation to the original document.
Page 147 Scanning Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Page 148: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Security Replace Supply Default Source Menu Settings Page Active NIC Edit Security Setups Black Cartridge Paper Size/Type Device Statistics Miscellaneous Security Settings Standard Network Separator Pad Configure MP Network Setup Page...
Page 149 Understanding the printer menus Black Cartridge View the status of the black cartridge. Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Separator Pad View the status of the separator pad. Replace Pick Roller View the status of the pick roller. Replace Maintenance Kit View the status of the maintenance kit.
Page 150: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
Page 151 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
Page 152 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
Page 153 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 154 Understanding the printer menus Default ADF Media Type Specify the media type being loaded in the ADF. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • Some menu settings are available only in select printer models. Recycled Labels Bond...
Page 155 Understanding the printer menus Transparency Texture Specify the relative texture of the transparencies loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Recycled Texture Specify the relative texture of the recycled paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 156 Understanding the printer menus Light Texture Specify the relative texture of the light paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Texture Specify the relative texture of the heavy paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 157 Understanding the printer menus Bond Weight Specify the relative weight of the bond paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Envelope Weight Specify the relative weight of the envelope loaded. Light Notes: Normal • Normal is the factory default setting. Heavy •...
Page 158 Understanding the printer menus Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Duplex Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type.
Page 159 Understanding the printer menus Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. •...
Page 160 Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Scan Size Name Media Type Notes: ADF Media Type •...
Page 161 Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 162 Understanding the printer menus Configure Bins Specify configuration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This treats each Mail Overflow bin as a separate mailbox. Link Optional • Link configures all available bins as one large bin. Type Assignment •...
Page 163: Reports Menu
Understanding the printer menus Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and the number of printed pages.
Page 164: Network/Ports Menu
Understanding the printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working correctly.
Page 165 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • The printer automatically restarts when the setting is changed from the control panel.
Page 166 Understanding the printer menus Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card •...
Page 167 Understanding the printer menus Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting.
Page 168 Understanding the printer menus Enable IPv6 Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router.
Page 169 Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer.
Page 170 Understanding the printer menus Standard USB menu Menu item Description PCL SmartSwitch Sets the scanner to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: • On is the factory default setting.
Page 171 Understanding the printer menus Menu item Description Job Buffering Temporarily stores print jobs on the scanner hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers jobs on the scanner hard disk. • Auto buffers print jobs only if the scanner is busy processing data from another input port.
Page 172 Understanding the printer menus Menu item Description NPA Mode Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart.
Page 173 Understanding the printer menus Menu item Description Honor Init Determines if the scanner honors hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port.
Page 174 Understanding the printer menus Menu item Description PS SmartSwitch Sets the scanner to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 175 Understanding the printer menus Menu item Description Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XONXOFF/DTRDSR •...
Page 176 Understanding the printer menus SMTP Setup menu Menu item Description Primary SMTP Gateway Specifies SMTP server gateway and port information Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send an e‑mail 5–30...
Page 177: Security Menu
Understanding the printer menus Security menu Edit Security Setups menu Edit Backup Password Create a backup password. Use Backup Password Notes: • • Off is the factory default setting for Use Backup Password. • • This menu item appears only if a backup password exists. Password Edit Building Blocks Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup,...
Page 178 Understanding the printer menus Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time • “Login failures”...
Page 179 Understanding the printer menus Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 • Off is the factory default setting. • This menu appears only when a formatted, non-defective scanner hard disk is installed.
Page 180 Understanding the printer menus Wiping Mode Specify the mode for disk wiping. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 181 Understanding the printer menus Configure Log (continued) Specify how audit logs are configured. Admin’s e-mail address Notes: [256 character string] • “Admin’s e‑mail address” determines if administrators are automatically Digitally sign exports notified of certain log events. This setting can have one or more e‑mail addresses (separated by commas).
Page 182 Understanding the printer menus Automatically Observe DST Set the scanner to use the applicable daylight saving time (DST) start and end times associated with the scanner Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting.
Page 183: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 184 Understanding the printer menus ADF Multi‑feed Sensor Detect when the ADF picks more than a single sheet of paper at once. Note: On is the factory default setting. Quiet Mode Minimize the printer noise. Note: Off is the factory default setting. Run Initial Setup Run the setup wizard.
Page 185 Understanding the printer menus Scan to PC Port Range Specify a valid port range for scanners behind a port blocking firewall. [port range] Note: 9751:12000 is the factory default setting. Displayed Information Specify what is displayed in the upper corners of the home screen. Left side For the Left side and Right side menus, select from the following options:...
Page 186 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Note: No is the factory default setting for Display.
Page 187 Understanding the printer menus One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Output Lighting Set the amount of light from the standard bin. Normal/Standby Mode Notes: •...
Page 188 Understanding the printer menus Alarms Set an alarm to sound when operator intervention is required. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Staple Alarm Single Hole Punch Alarm Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds three quick beeps.
Page 189 Understanding the printer menus Timeouts Set the amount of time in seconds the scanner waits to receive an end‑of‑job message before canceling the rest of the print job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. •...
Page 190 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 191 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) Specify whether an original document is two‑sided or one‑sided, and then specify whether the copy should be two‑sided or one‑sided.
Page 192 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory default Legal setting. Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B4 JIS B5...
Page 193 Understanding the printer menus Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Number of Copies Specify the number of copies for the copy job. 1–9999 Note: 1 is the factory default setting. Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: •...
Page 194 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 195 Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines.
Page 196 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 197 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B4 JIS B5...
Page 198 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Dial Prefix Enter a dialing prefix, such as 99.
Page 199 Understanding the printer menus Max Speed Specify the maximum speed in baud at which faxes are sent. 2400 Note: 33600 is the factory default setting. 4800 9600 14400 33600 Custom Job scanning Scan a document that contains mixed paper sizes into a single file. Notes: •...
Page 200 Understanding the printer menus Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible. ‑4 to 4 Note: 0 is the factory default setting. Adjust ADF Skew Correct the slight skew in the scanned image.
Page 201 Understanding the printer menus Fax Job Waiting Remove fax jobs from the print queue when the job requires specific unavailable resources. None Toner Note: None is the factory default setting. Toner and Supplies Rings to Answer Specify the number of rings before answering an incoming fax job. 1–25 Note: 3 is the factory default setting.
Page 202 Understanding the printer menus Fax Forwarding Enable forwarding of received faxes to another recipient. Print Note: Print is the factory default setting. Print and Forward Forward Forward to Specify the type of recipient to which faxes are forwarded. Notes: E‑mail •...
Page 203 Understanding the printer menus Receive Error Log Enable printing of a receive error log. Print Never Note: Print Never is the factory default setting. Print on Error Auto Print Logs Enable automatic printing of fax logs. Notes: • On is the factory default setting. •...
Page 204 Understanding the printer menus Answer On All Rings Specify ring patterns when the scanner is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Fax Mode (Fax Server Setup) menu Fax Mode sends the fax job to a fax server for transmission.
Page 205 Understanding the printer menus Fax Resolution Specify quality in dots per inch (dpi). Standard Note: Standard is the factory default setting. Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Orientation Specify the orientation of the scanned image.
Page 206 Understanding the printer menus Enable Analog Receive Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Message File Name E‑mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: Never appears is the factory default setting.
Page 207 Understanding the printer menus PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This menu item A–1b appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 208 Understanding the printer menus Orientation Specify the orientation of the scanned image. Portrait Note: Portrait is the factory default setting. Landscape Original Size Specify the size of the document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting.
Page 209 Understanding the printer menus Photo Default Set the quality of a photo image in relation to file size and the quality of the image. 5–90 Note: 50 is the factory default setting. E‑mail images sent as Specify how the images are sent. Attachment Note: Attachment is the factory default setting.
Page 210 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the output. Cyan - Red Magenta - Green Yellow - Blue Color Dropout...
Page 211 Understanding the printer menus Temperature Specify warm or cool outputs. Cool values generate a bluer output than the default ‑4 to 4 while warm values generate a redder output than the default. Note: 0 is the factory default setting. Use cc:/bcc: Enable the use of the cc: and bcc: fields.
Page 212 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether an image is scanned or sent in color. Note: On is the factory default setting.
Page 213 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B4 JIS B5...
Page 214 Understanding the printer menus Photo Default Set the quality of a photo image in relation to the file size and quality of the image. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job.
Page 215 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 216 Understanding the printer menus Flash Drive menu Scan Settings Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7...
Page 217 Understanding the printer menus Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting. Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi...
Page 218 Understanding the printer menus Sides (Duplex) Specify the orientation of the original documents loaded in the ADF for two‑sided scanning. Long Edge Note: Off is the factory default setting. Short Edge JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality. Best for content Notes: 5–90...
Page 219 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 220 Understanding the printer menus Print Settings Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope...
Page 221 Understanding the printer menus Paper Saver Print multiple‑page images on one side of the paper. Note: Off is the factory default setting. 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Paper Saver Ordering Specify the positioning of multiple‑page images. Horizontal Notes: Reverse Horizontal •...
Page 222 Understanding the printer menus Inverse Detection Recognize and make the white text on a black background editable. Note: On is the factory default setting. Auto Contrast Enhance Automatically adjust the contrast to improve OCR quality. Note: Off is the factory default setting. Recognized Languages Set the language or languages that the OCR can recognize.
Page 223 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue when they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information or options, or both are obtained, the stored jobs print.
Page 224 Understanding the printer menus Print All Order Specify the order in which held and confidential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting. Newest First Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided...
Page 225 Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 226 Understanding the printer menus Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed. Hole Punch Specify whether holes will be created on printed outputs for the purpose of collecting the sheets in a binder or folder.
Page 227 Understanding the printer menus Toner Darkness Lighten or darken the printed output. 1–10 Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner. Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts.
Page 228 Understanding the printer menus Log Action at Near Full Determine and set how the printer responds when the hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log •...
Page 229 Understanding the printer menus Menu item Description Format Flash Formats the flash memory Warning—Potential Damage: Do not turn off the scanner while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 230 Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file.
Page 231 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 232 Understanding the printer menus PCL Emulation Settings Specify whether the scanner automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the scanner automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 233 Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 234 Understanding the printer menus Margin Size Set the page margin for HTML documents. 8–255 mm Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting.
Page 235 Understanding the printer menus Menu item Description Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Information Guide Provides help in locating additional information Supplies Guide Provides information about ordering supplies...
Page 236: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 237: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 238 Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 239: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 240: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your scanner contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The following are the types of memory and the types of data they store: •...
Page 241: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the scanner.
Page 242: Configuring Scanner Hard Disk Encryption
Securing the printer • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring scanner hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the scanner or its hard disk is stolen.
Page 243: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Page 244: Maintaining The Scanner And The Printer
Maintaining the scanner and the printer Maintaining the scanner and the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 245: Cleaning The Scanner Glass
Maintaining the scanner and the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. White underside of the scanner cover Scanner glass Wipe the scanner glass until it is clean and dry.
Page 246: Cleaning The Adf Parts
Maintaining the scanner and the printer Wipe the upper and lower ADF glass until they are clean and dry. Close the ADF cover. Cleaning the ADF parts Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false paper jam messages.
Page 247 Maintaining the scanner and the printer Open the ADF cover. Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed. Two rollers that do not rotate freely Six rollers that rotate freely...
Page 248 Maintaining the scanner and the printer To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
Page 249 Maintaining the scanner and the printer Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed. Six rollers that do not rotate freely Six rollers that rotate freely To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely.
Page 250: Cleaning The Touch Screen
Maintaining the scanner and the printer To clean the rollers that rotate freely, wipe the rollers until all residue is removed. Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. Make sure the scanner is turned off and unplugged from the wall outlet.
Page 251: Emptying The Hole Punch Box
Maintaining the scanner and the printer Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the finisher until it clicks into place. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 252: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 253 Toner Cartridge High Yield Toner Cartridge 524H Extra High Yield Toner Cartridge 524X* * This toner cartridge is supported only in the MS711, MS811n, MS811dn, and MS812dn printer models. For more information on countries located in a region, visit www.lexmark.com/regions.
Page 254 • For more information on replacing the maintenance kit, see the instruction sheet that came with the supply. Lexmark Return Program fuser maintenance kits and part numbers for MS810n, MS810dn, MS811, and MS812dn Fuser maintenance kit type...
Page 255 Part number Type 11, 110–120V 40X8530 Type 13, 220–240V 40X8531 Type 15, 100V 40X8532 Lexmark regular fuser maintenance kits and part numbers for MS810n, MS810dn, MS811, and MS812dn Fuser maintenance kit type Part number Type 05 40X8425 Type 06 40X8426...
Page 256: Replacing Supplies
Maintaining the scanner and the printer Replacing supplies Replacing the separator pad Turn the printer off, and then open the ADF cover. Remove the separator pad. Unpack the new separator pad, and then install it in the scanner.
Page 257 Maintaining the scanner and the printer Close the ADF cover. Dispose of the old separator pad. Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door.
Page 258 Maintaining the scanner and the printer Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 259 Maintaining the scanner and the printer Close the multipurpose feeder door and the front cover. Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door.
Page 260 Maintaining the scanner and the printer Pull the cartridge out of the printer using the handle. Pull the imaging unit out of the printer using the handle. Unpack the new imaging unit, and then remove all packing materials. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 261 Maintaining the scanner and the printer Shake the new imaging unit. Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 262 Maintaining the scanner and the printer Close the multipurpose feeder door and the front cover. Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
Page 263: Moving The Scanner And The Printer
Maintaining the scanner and the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place.
Page 264 Maintaining the scanner and the printer Moving the scanner to another location Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty. CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage: •...
Page 265 Maintaining the scanner and the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. •...
Page 266 Maintaining the scanner and the printer • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Make sure there is adequate clearance around the printer. •...
Page 267: Managing The Scanner And The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Access the Embedded Web Server associated with your scanner.
Page 268: Configuring Supply Notifications From The Embedded Web Server
Managing the scanner and the printer If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu.
Page 269: Restoring Factory Default Settings
Managing the scanner and the printer Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Page 270: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 271 Clearing jams • Push the tray firmly into the printer after loading paper. • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty media” section of the User’s Guide.
Page 272: Understanding Jam Messages And Locations
Clearing jams • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. •...
Page 273 Clearing jams Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, Remove paper from the open stapler door. Leave stapler bin, open the stapler paper in bin. [455–457] door, then remove the staple cartridge, and then remove the jammed staples.
Page 274 Clearing jams Jam location Printer message What to do Inside the printer [x]‑page jam, lift front cover Open the front cover and the to remove cartridge. [200– multipurpose feeder, then 201] remove the toner cartridge and the imaging unit, and then remove the jammed paper.
Page 275: [X]-Page Jam, Lift Front Cover To Remove Cartridge. [200-201]
Clearing jams [x]‑page jam, lift front cover to remove cartridge. [200–201] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the front cover, and then pull down the multipurpose feeder door. Lift the green handle, and then pull out the toner cartridge from the printer.
Page 276 Clearing jams Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed.
Page 277: [X]-Page Jam, Open Upper Rear Door. [202]
Clearing jams Close the multipurpose feeder door and the front cover. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 278: [X]-Page Jam, Open Upper And Lower Rear Door. [231-234]
Clearing jams Close the rear door. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 279 Clearing jams Close the rear door. Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed.
Page 280: [X]-Page Jam, Remove Standard Bin Jam. [203]
Clearing jams Insert the standard tray. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 281 Clearing jams Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. Insert the tray. From the scanner control panel, touch Done to clear the message and continue printing.
Page 282: [X]-Page Jam, Open Tray [X]. [24X]
Clearing jams [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
Page 283: [X]-Page Jam, Clear Manual Feeder. [250]
Clearing jams [x]‑page jam, clear manual feeder. [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 284: [X]-Page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [41Y.xx]
Clearing jams Slide the paper guide until it rests lightly against the edge of the paper. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] Open the mailbox rear door.
Page 285 Clearing jams Close the mailbox rear door. If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
Page 286: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
Clearing jams From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the staple finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 287: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
Clearing jams Close the staple finisher rear door. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 288 Clearing jams Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull out the holder from the printer. Use the metal tab to lift the staple guard, and then remove any loose staples.
Page 289 Clearing jams Press down the staple guard until it clicks into place. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 290 Clearing jams Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. From the scanner control panel, touch Done to clear the message and continue printing.
Page 291: [X]-Page Jam, Remove Paper, Open Expander Rear Door. Leave Paper In Bin. [43Y.xx]
Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] Open the output expander rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the output expander rear door.
Page 292: [X]-Page Jam, Open Automatic Feeder Top Cover [28Y.xx]
Clearing jams [x]‑page jam, open automatic feeder top cover [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 293: Troubleshooting
Cartridge, imaging unit mismatch [41.xy] Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies. Notes: •...
Page 294 Troubleshooting Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, touch Continue on the scanner control panel to clear the message and continue printing. Change [paper source] to [custom string] load [orientation] Try one or more of the following: •...
Page 295 Troubleshooting Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: Turn off the printer and the scanner. Unplug the power cord from the electrical outlet. Remove the indicated tray.
Page 296 Troubleshooting Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try one or more of the following: • From the scanner control panel, touch Continue to ignore the message and continue printing. •...
Page 297 Troubleshooting Disk must be formatted for use in this device From the scanner control panel, touch Format disk to format the scanner hard disk and to clear the message. Note: Formatting deletes all the files stored on the scanner hard disk. Disk near full.
Page 298 Troubleshooting Fax Station Name not set up. Contact system administrator. Try either of the following: • From the scanner control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Page 299 Troubleshooting Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in the tray, and then specify the paper size and paper type in the Paper menu on the scanner control panel. •...
Page 300 Troubleshooting Install Tray [x] Try one or more of the following: • Install the specified tray: Turn off the printer and the scanner. Unplug the power cord from the electrical outlet. Install the specified tray. Connect the power cord to a properly grounded electrical outlet. Turn on the printer and the scanner.
Page 301 Troubleshooting Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the scanner control panel.
Page 302 Troubleshooting Load Manual Feeder with [custom string] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the scanner control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
Page 303 If necessary, touch Continue to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 304 Troubleshooting • Update the network firmware in the scanner or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Non‑Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit.
Page 305 Printer had to restart. Last job may be incomplete. From the scanner control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reattach bin [x] Try one or more of the following: •...
Page 306 Troubleshooting Remove the indicated bins. Contact customer support at http://support.lexmark.com or contact your service representative. Connect the power cord of the printer to a properly grounded electrical outlet. Turn on the printer and the scanner. From the scanner control panel, touch Continue to clear the message and print without using the indicated bins.
Page 307 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 308 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job.
Page 309 Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with the part.
Page 310 Troubleshooting Restore held jobs? Try one or more of the following: • From the scanner control panel, touch Restore to restore all held jobs stored in the scanner hard disk. • From the scanner control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages.
Page 311 Troubleshooting Scanner locked, release lock under scanner Unlock the scan bar. Touch Continue to clear the message and continue scanning. Scanner maintenance required soon, use ADF Kit [80] Contact customer support, and then report the message. The printer is scheduled for maintenance. Serial option [x] error [54] Try one or more of the following: •...
Page 312 Turn off the scanner and printer, and then turn back on the printer and then the scanner. • Update the network firmware in the printer or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard USB port disabled [56] Try one or more of the following: •...
Page 313 Troubleshooting Remove the extra printer hard disks. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory.
Page 314: Solving Printer Problems
Troubleshooting Unsupported option in slot [x] [55] Turn off the scanner. Unplug the power cord from the electrical outlet. Remove the unsupported option card from the scanner controller board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn on the scanner.
Page 315 Troubleshooting Action Step 3 Go to step 4. Plug one end of the power cord into the Check if one end of the power cord is plugged into the printer and the printer and the other to other to a properly grounded electrical outlet. a properly grounded electrical outlet.
Page 316 Troubleshooting Action Step 10 Go to step 11. Use correct printer driver settings. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Go to step 12. Install the correct printer driver.
Page 317 Troubleshooting Hardware and internal option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the scanner, then wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 3.
Page 318 Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the internal print server connection. Use the correct cable, and then check if it is securely connected to the internal print server. Does the internal print server operate correctly? Internal Solutions Port does not operate correctly Action Step 1...
Page 319 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 320 Troubleshooting Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery. The problem is solved. Contact customer support. From the home screen, navigate to: > Settings > General Settings > Print Recovery From the Jam Recovery menu, touch the arrows to scroll to On or Auto.
Page 321: Solving Print Problems
Troubleshooting Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. Contact customer The problem is solved. support. Remove any jammed paper. From the scanner control panel, touch Continue to clear the message. Does the paper jam message remain? Solving print problems Printing problems...
Page 322 Troubleshooting Action Step 3 The problem is solved. Add additional printer memory. Free up additional printer memory by deleting some of the held jobs. Does the job print? Envelope seals when printing Action Contact customer The problem is solved. Use envelopes that have been stored in a dry environment. support.
Page 323 Troubleshooting Action Step 5 Contact customer The problem is solved. support. Check if the USB port is disabled by the system support person. Does the error message still appear? Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode.
Page 324 Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
Page 325 Troubleshooting Action Step 2 The problem is solved. Contact customer support. Open the document you want to print in Adobe Acrobat. Click File > Print > Advanced > Print As Image > OK > OK. Do the files print? Printing slows down Notes: •...
Page 326 Step 6 The problem is solved. Contact customer support. Remove, and then reinstall the scanner software. For more information, see “Installing the scanner” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 327 Troubleshooting Print job takes longer than expected Action Step 1 Go to step 2. The problem is solved. Change the environmental settings of the printer. From the scanner control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 328 Troubleshooting Tray linking does not work Notes: • The trays can detect paper size. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 329 Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the scanner control panel, navigate to: >...
Page 330 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 331 Troubleshooting Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. Resend the print job.
Page 332 Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the gray background disappear from the prints? Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2.
Page 333 Troubleshooting Incorrect margins on prints A B C D A B C D A B C D Action Step 1 The problem is solved. Go to step 2. Move the width and length guides in the tray to the correct positions for the paper size loaded.
Page 334 Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 335 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 336 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 337 Troubleshooting Action Step 4 From the scanner Go to step 5. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded in the tray.
Page 338 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the scanner control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
Page 339 Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the scanner control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 340 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 341 Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 342 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 343 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 344 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 345 Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Page 346 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the scanner control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 347 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the scanner control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 348: Solving Copy Problems
Troubleshooting Solving copy problems Copier does not respond Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the scanner display. Does an error or status message appear? Step 2 Go to step 3.
Page 349 Troubleshooting Action Step 3 The problem is solved. Contact customer support. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. Resend the copy job. Do copies print properly? Poor copy quality Action Step 1 Clear the error or status...
Page 350 Troubleshooting Action Step 7 Go to step 8. Change the Content Type and Content Check the copy settings. Source settings to From the Copy screen, check if the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned.
Page 351: Solving Fax Problems
Troubleshooting Scanner unit does not close Action Check if there are no obstructions between the scanner unit and the The problem is solved. Contact customer printer. support. Lift the scanner unit. Remove any obstruction that keeps the scanner unit open. Lower the scanner unit.
Page 352 Troubleshooting Cannot send or receive a fax Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Is there an error or status message on the display? Step 2 Go to step 3.
Page 353 Troubleshooting Action Step 6 Go to step 7. Connect the printer to an analog phone Check if the printer is connected to an analog phone service or the correct service or the correct digital connector. digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Page 354 Troubleshooting Action Step 10 The problem is solved. Go to step 11. Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. Try sending or receiving a fax.
Page 355 Troubleshooting Can send but cannot receive faxes Action Step 1 The problem is solved. Go to step 2. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is solved. Go to step 3. Check the ring count delay settings.
Page 356 Troubleshooting Action The problem is solved. Contact customer From the scanner home screen, navigate to: support. > Settings > General Settings > Run initial setup > Yes > Submit Turn off the printer and the scanner, and then turn them back on. The “Select your language”...
Page 357: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 358 Troubleshooting Cannot scan from a computer Action Step 1 Go to step 4. Go to step 2. Make sure the scanner is turned on and that Ready appears on the scanner display before scanning a job. Does Ready appear before scanning the job? Step 2 Go to step 4.
Page 359 Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the scanner display. Is there an error message on the scanner display? Step 2 Go to step 3. Increase the scan resolution settings for a Check the quality of the original document.
Page 360 Troubleshooting Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the file name.
Page 361 Troubleshooting Scanner unit does not close Action Check if there are obstructions in the scanner unit. The problem is solved. Contact customer support. Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Step 1...
Page 362 Troubleshooting Action Step 4 Turn on the switch or Go to step 5. reset the breaker. Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the scanner Go to step 6.
Page 363: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the scanner IP address in the address field.
Page 364: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 365 Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit...
Page 366: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 367 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 368 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 369 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 370: Power Consumption
Notices Temperature information Ambient operating temperature 16 to 32°C (60 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity 1 to 35°C (34 to 95°F) 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 371 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 372 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 373 If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 374 Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines...
Page 375 Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 376 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 377 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 378 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 379 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 380 ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 381 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 382: Index
Index Index ADF Card Copy from the scanner control panel 99 Numerics setting up 24 canceling an e-mail 115 2100‑sheet tray ADF feed roller cleaning cloth cannot open Embedded Web loading 69 ordering 252 Server 363 550‑sheet tray ADF glass Card Copy installing 50 cleaning 245...
Page 383 Index Close flatbed cover and load conserving supplies 236 inserting a header or footer 107 originals if restarting job Eco‑Mode 237 multiple pages on one sheet 106 [2yy.xx] 295 Quiet Mode 237 on both sides of the paper Close rear door 295 Sleep Mode 238 (duplexing) 104 Close top access cover 296...
Page 384 Index daylight saving time, faxing 133 setting up e‑mail alerts 267 e‑mail alerts Default Source menu 150 Embedded Web Server — Security: low supply levels 267 Defective flash detected [51] 296 Administrator's Guide paper jam 267 delayed send where to find 267 setting up 267 fax options 140 Embedded Web Server—Security:...
Page 385 Index Fax memory full 297 forwarding faxes 138 Quiet Mode 237 Fax Mode (Analog Fax Setup) holding faxes 138 menu 195 making a fax lighter or darker 136 Fax Mode (Fax Server Setup) sending a fax at a scheduled hardware options, adding menu 204 time 135 print driver 56...
Page 386 Index inserting a header or footer 107 Job Accounting menu 227 Install bin [x] 299 maintenance kit Install Tray [x] 300 ordering 254 installing a memory card 47 labels, paper Maintenance kit low [80.xy] 303 installing an optional card 45 tips 84 Maintenance kit nearly low installing options...
Page 387 146 PostScript 230 modem, fax is disabled. 303 Quality 226 noise emission levels 368 Reports 163 Non‑Lexmark [supply type], see page setup Security Audit Log 180 User’s Guide [33.xy] 304 e‑mail options 117 Serial [x] 173 non‑volatile memory 240...
Page 388 345 201] 275 Web Server 252 toner specks appear on prints 345 [x]‑page jam, open automatic using genuine Lexmark 252 transparency print quality is feeder top cover [28y.xx] 292 PCL Emul menu 230 poor 346 [x]‑page jam, open tray [x].
Page 389 Index Change [paper source] to [paper Insert Tray [x] 299 Non‑Lexmark [supply type], see type] [paper size] load Install bin [x] 299 User’s Guide [33.xy] 304 [orientation] 294 Install Tray [x] 300 Not enough free space in flash Check tray [x] connection 295...
Page 390 Index Scan document too long 310 Weblink server not set up. Contact recycling Scanner automatic feeder cover system administrator. 314 Lexmark packaging 239 open 310 printer options troubleshooting Lexmark products 239 Scanner disabled by admin internal print server 317 toner cartridges 239 [840.01] 310...
Page 391 Index Replace unsupported imaging unit Scan to Network Scanner jam, remove all originals [32.xy] 309 setting up 24 from the scanner [2yy.xx] 310 Replace wiper 309 using 141 Scanner jam, remove jammed replacing Scan to Sharepoint originals from the scanner imaging unit 259 setting up 26 [2yy.xx] 310...
Page 392 Setup menu 222 conserving 236 buttons 17 shipping the printer 266 storing 251 cleaning 250 shipping the scanner 264 using genuine Lexmark 252 transparencies shortcuts, creating using recycled paper 236 copying on 102 e‑mail 113 Supplies menu 148 loading 76...
Page 393 Index cannot open Embedded Web unexpected page breaks Server 363 occur 328 understanding the scanner home checking an unresponsive troubleshooting, print quality screen buttons and icons 15 printer 314 blank pages 334 uneven print density 346 contacting customer support 364 characters have jagged edges 329 Unformatted flash detected fax and e‑mail functions are not...
Page 394 Index volatility statement of 240 Weblink server not set up. Contact system administrator. 314 wiping the printer hard disk 241 Wireless menu 168 wireless network configuration information 57 wireless network setup using the Embedded Web Server 59 wireless setup wizard using 58 XPS menu 229...

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