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Printing Problems
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
?
PRINTING DOES NOT TAKE PLACE
I DON'T KNOW WHICH PRINTER
DRIVER TO INSTALL
I DON'T KNOW HOW TO CANCEL
PRINTING
COLOR PRINTING DOES NOT TAKE
PLACE
I DON'T KNOW HOW TO SWITCH
BETWEEN COLOR AND BLACK &
WHITE PRINTING
I DON'T KNOW HOW TO PRINT ON
SPECIAL MEDIA (ENVELOPES
ETC.)
2-SIDED PRINTING DOES NOT
TAKE PLACE
DIRECT PRINTING OF A FILE IN A
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
A TRAY, FINISHER, OR OTHER
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
THE IMAGE IS GRAINY
THE IMAGE IS TOO LIGHT OR TOO
DARK
COLORS ARE OFF
TEXT AND LINES ARE FAINT AND
DIFFICULT TO SEE
PART OF THE IMAGE IS CUT OFF
Check
Is your PC connected correctly to the machine?
Is the machine connected to the same network (LAN, etc.) as your PC?
Is the IP address selected correctly? (Windows)
Are you using a printer port created using Standard TCP/IP Port?
(Windows)
Is your computer in an unstable state?
Is the machine specified correctly in the application that you are using
for printing?
Are the network connection devices operating normally?
Is the I/O timeout setting too short?
Was a Notice Page printed?
Have functions been disabled by the administrator?
Check the features of each printer driver before installing.
Follow the steps below to cancel printing
Is the color mode set to "Color"?
Have functions been disabled by the administrator?
The color mode setting is configured in the printer driver.
Load envelopes or other special media in the bypass tray.
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided printing?
Are you using a special size or type of paper?
Have functions been disabled by the administrator?
Is [IPsec Settings] enabled on the machine?
Have the peripheral devices that are installed on the machine been
configured with the printer driver?
Are the printer driver settings appropriate for the print job?
Is the overall print density too light?
Does the image (particularly a photo) need correction? (Windows)
Did you perform "Registration Adjustment"?
Was color data printed in black and white? (Windows)
Is the overall print density too light?
Are there fine lines in the original data?
Does the paper size specified by the job match the size of paper loaded
into the tray?
Is the print orientation setting (portrait or landscape) correct?
Are the margins set correctly in the layout settings of the application?
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