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Document Filing Problems
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
?
DOCUMENT FILING DOES NOT
TAKE PLACE
A JOB CANNOT BE STORED IN A
CUSTOM FOLDER
A STORED FILE HAS
DISAPPEARED
A FILE CANNOT BE DELETED
THE PROPERTY OF A FILE
CANNOT BE SET TO [Confidential]
A CONFIDENTIAL FILE OR
CONFIDENTIAL FOLDER CANNOT
BE OPENED
I CAN'T STORE OR CHANGE A FILE
NAME OR CUSTOM FOLDER NAME
A FILE NAME IS CUT OFF
I DON'T KNOW HOW TO SCAN TO
USB MEMORY
I DON'T KNOW TO PRINT BY USB
DIRECT PRINT
DOCUMENT FILING DOES NOT TAKE PLACE
?
Check
Did you enable document filing in the
printer driver?
Check
Did you enable document filing in the printer driver?
Do the custom folders created with the machine appear in "Folder
Information"? (When printing)
Does the custom folder have a PIN Code?
Did you tap the [Print and Delete the Data] key to print a stored file?
Has automatic deletion of document filing files been enabled?
Is the property of the file set to [Protect]?
Is the file in the Quick File folder?
Did you enter the wrong password/PIN Code?
Does the name include characters that cannot be used in a file or folder
name?
Was the file name stored in the advanced transmission settings during a
scan or Internet fax transmission?
Did you insert the USB memory device?
Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan
mode?
Did you select [Scan to External Memory Device] in Document Filing
mode?
Did you insert the USB memory device?
Did you select [Select File from USB Memory to Print] in Document
Filing mode?
!
Solution
■ Enable document filing.
In print mode, enable document filing on the [Job Handling] tab of the printer
driver.
In other than print mode, specify Document Filing settings from Quick File or File.
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