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Fax Problems
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
?
TRANSMISSION DOES NOT TAKE
PLACE
THE TRANSMITTED FAX PRINTS
OUT BLANK AT THE RECEIVING
SIDE
THE TRANSMITTED FAX IS
REDUCED BY THE RECEIVING FAX
MACHINE
TRANSMISSION DOES NOT BEGIN
AT THE SPECIFIED TIME
PRINTING DOES NOT TAKE PLACE
AFTER RECEPTION
MANUAL RECEPTION/POLLING
RECEPTION ARE NOT POSSIBLE
THE RECEIVED IMAGE IS FAINT
THE MACHINE DOES NOT BEGIN
FAX RECEPTION
DIALING IS NOT POSSIBLE
YOU CANNOT TALK TO THE
OTHER PARTY
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
I WANT TO CHECK THE
SEND/RECEIVE HISTORY
I DON'T KNOW HOW TO FORWARD
RECEIVED FAXES
Check
Is the telephone line connected securely?
Is the correct dial mode set for your line?
Is a busy signal received?
Did a communication error occur?
Does a message appear indicating that the memory is full?
Does a message appear notifying you that the original size was not
detected?
Does the job status screen (completed jobs) or a transaction report
indicate that the transmission was not successful?
Did you place an original that is folded?
Are the sub-address and passcode correct? (When using F-code
communication)
Is the original placed face up or face down correctly?
If the receiving machine is using thermal paper, was the thermal paper
loaded with the wrong side out?
Has the rotation sending been set?
Is the machine's clock set to the correct time?
Is a transmission in progress?
Does a password entry screen appear?
Has cut-off printing been disabled in the setting mode (administrator)?
Is forwarding (Inbound Routing function) enabled for a received fax?
Is little free memory remaining?
Is the original that was faxed also faint?
Has the reception mode been set to [Manual Reception] in the setting
mode?
Is little free memory remaining?
Is the extension telephone connected?
Is the external telephone enabled in setting mode? (When an external
telephone is connected)
Is the line busy?
Did you dial using the speaker?
Has the maximum number of keys been stored?
Is the key being used in a reserved transmission or a transmission in
progress?
Have functions been disabled by the administrator?
Has your administrator enabled a function that prevents
editing/deleting?
Press the [Sending History] key. (Send history only)
Check with the [Job Status] key.
Use the received fax forwarding settings in setting mode.
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