Troubleshooting The Meter - Emerson Rosemount 3812 Maintenance And Troubleshooting Manual

Troubleshooting
April 2022
This manual may be downloaded from the following location:
www2.emersonprocess.com/en-US/brands/Field-Communicator/Pages/
Documentation.aspx
For troubleshooting communications with AMS
documentation and support at the following web site:
www2.emersonprocess.com/en-US/brands/amssuite/amsdevicemanager/Pages/
AMSDeviceManager.aspx
2.2

Troubleshooting the meter

Table 2-1
firmware or connections and recommended actions to resolve the problem(s).
Table 2-1: Troubleshooting
Error
Acquisition Module Error
Acquisition Module is not
compatible with firmware
16
and the following sections show errors that may occur with the meter hardware,
Recommended action(s)
•
•
•
•
Maintenance and Troubleshooting Manual
™
Device Manager, refer to the help
http://
Check interconnect cable between Acquisition Module and
the CPU Module.
Attempt the Program Download procedure to install the
(1)
firmware.
— Cycle power to the meter.
— Replace the Acquisition Module (see
Acquisition Module for direct or remote mount
electronics).
— If the Acquisition Module cannot be reprogrammed,
collect a complete Archive log and contact your local
area Emerson Flow service representative.
Upgrade the firmware in the meter to the latest version
using MeterLink. Contact your Emerson Flow service
representative to obtain the latest firmware.
Replace the Acquisition Module.
00809-0100-3812
http://
Replace the
Emerson.com/Rosemount