Paper Does Not Feed From The Optional Paper Cassette; An Installed Option Cannot Be Used; The Optional Product Is Not Available; Problems Using Optional Staple/Stacker Unit - Epson WorkForce AL-C500 Series User Manual

Paper does not feed from the optional paper cassette

Cause
The paper guides are not set correctly.
The optional paper cassette may not be installed
properly.
The paper source setting may not be correct.
There may be no paper in the paper cassette.
Too many sheets may be loaded in the paper cassette.
The paper size is not set correctly.

An installed option cannot be used

Cause
The installed option is not defined in the printer driver.

The optional product is not available

Cause
The printer does not recognize the optional product.
The setting for recognizing options may be set manually.

Problems Using Optional Staple/Stacker Unit

For details, see "Problems Using Stapler/Stacker Unit" on page 122.
What to do
Make sure that the paper guides in the optional paper cassettes
are set to the correct paper size positions.
See "Optional Paper Cassette Unit" on page 126 for instructions
on installing an optional paper cassette unit.
Make sure you have selected the proper paper source in your
application.
Load paper into the selected paper source.
Make sure that you have not tried to load too many sheets of
paper. For the maximum paper capacity for each paper source,
see "General" on page 203.
Make sure to set the paper guides in the optional paper cassette
correctly.
What to do
For Windows users:
You have to make settings manually in the printer driver. See
"Making Optional Settings" on page 185.
What to do
Print a configuration status sheet to see if the printer recognizes
the optional product. If not, reinstall the optional product.
See "Making Optional Settings" on page 185 to set the printer
driver to automatically update information about options.
AL-C500 Series User's Guide
Troubleshooting 178