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Epson AL-M8250DN User Manual

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD6595-02 EN

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Summary of Contents for Epson AL-M8250DN

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD6595-02 EN...

  • Page 2: Table Of Contents

    Protecting Your Personal Information... 19 Registering to Epson Connect Service from the Control Panel......88 Part Names and Functions Front.
  • Page 3 Settings Menu List (When the HDD is Installed)165 Adding or Replacing the Computer or Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only)..166 Devices Function List when Using an Additional Connecting to a Printer that has been Network.
  • Page 4 Printer Adjust Menu.....201 Contacting Epson Support....290 Font Specifications.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Setup Guide (paper manual) Provides you with information on setting up the printer and installing the software.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...

  • Page 9: Trademarks

    Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ EPSON ESC/Page and ESC/P are registered trademarks of Seiko Epson Corporation. ❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

  • Page 10: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 11: Important Instructions

    Important Instructions Important Safety Instructions......... 12 Safety Information.

  • Page 12: Important Safety Instructions

    Important Instructions > > Important Safety Instructions Setting Up the Printer Important Safety Instructions Setting Up the Printer ❏ Because the printer is heavy, one person should not lift or carry it. Two people should carry the printer, lifting it by the correct positions as shown below.

  • Page 13: Finding The Place For The Printer

    Important Instructions > > Important Safety Instructions Finding the Place for the Printer ❏ Do not handle the plug with wet hands. ❏ Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions: When the power cord or plug is damaged or frayed.
  • Page 14 Important Instructions > > Important Safety Instructions Finding the Place for the Printer Note: Figures are rounded off to the nearest whole number. 400 mm 200 mm 100 mm 600 mm 300 mm 500 mm when face-up tray is installed. In addition to space considerations, always heed the following precautions when finding a place to locate the printer: ❏...

  • Page 15: Using The Printer

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following web site to learn the meaning of the symbols: http://support.epson.net/symbols CAUTION: Hot surface Be careful not to touch the fuser, which is marked with a caution label, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
  • Page 16 Important Instructions > > Important Safety Instructions Using the Printer ❏ Be careful not to touch anywhere near the transfer roller, which is marked with a caution label, or the surrounding areas. There are sharp edges around the transfer roller that could injure your fingers. Be careful not to touch these edges.
  • Page 17 Important Instructions > > Important Safety Instructions Using the Printer ❏ The connector at the bottom of the printer has sharp edges that could injure your fingers. Be careful not to touch these edges. ❏ Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury. ❏...

  • Page 18: Handling The Consumable Products And Maintenance Parts

    Important Instructions > > Safety Information Laser Safety Labels ❏ Unplug this printer from the wall outlet before cleaning. ❏ Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners. Handling the Consumable Products and Maintenance Parts ❏...

  • Page 19: Internal Laser Radiation

    Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Ozone Exposure Limit The Epson laser printer generates less than 1.5 mg/h of continuous printing. Minimize the Risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏...

  • Page 20: Part Names And Functions

    Part Names and Functions Front............21 Inside.

  • Page 21: Front

    Part Names and Functions > Front Front Control panel Allows you to make settings and perform operations on the printer. Also displays the printer's status. Holds the ejected paper. Face up tray Paper size setting dial Selects the paper size to be loaded in the paper tray. Paper cassette 1 (C1) Loads paper.

  • Page 22: Inside

    Part Names and Functions > Inside Inside Printer cover (A) Open when replacing toner cartridge. Lever Pull toward you to replace the toner cartridge. Toner cartridge Contains the toner for printing. Printer cover (A) Open when replacing toner cartridge. Front cover (F) Open when pulling out the development unit to remove jammed paper.

  • Page 23: Rear

    Part Names and Functions > Rear Development unit Contains the developer and the toner. Waste toner collector cover (E) Open when replacing the waste toner collector. Waste toner collector Collects toner wasted during printing. Rear Vent Releases heat from the inside of the printer. There are also vents on the lateral sides of the printer.
  • Page 24 Part Names and Functions > Rear Fuser unit cover Open when removing jammed paper inside the printer. Rear cover (B) Additional interface slot Insert an optional interface card. Only for theAL-M8250DN/AL-M8150DN. USB port Connects a USB cable to connect with a computer. Service USB port USB port for future use.

  • Page 25: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 26 Home Screen Configuration.

  • Page 26: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Displays menus and messages. Turns the printer on or off. This turns on when you turn on the printer and flashes when the printer enters sleep mode. Press the button to wake the printer from sleep mode.

  • Page 27: Home Screen Configuration

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Home Screen Configuration You can check the status of the printer and the consumables. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...

  • Page 28: Menu Screen Configuration

    Guide to the Control Panel > Entering Characters Menu Screen Configuration When is displayed, you can view additional information by pressing button. Available buttons are displayed. Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count.

  • Page 29: Viewing Animations

    Guide to the Control Panel > Viewing Animations Switches the character type. ABC: Alphabet 123#: Numbers and symbols Enters frequently used email domain addresses or URLs by simply selecting the item. Enters a space. Enters character. Deletes a character to the left. Deletes a character to the right when the cursor is at the start of the line and there are no characters to the left.

  • Page 30: Loading Paper

    Loading Paper Paper Handling Precautions......... . 31 Paper Size and Type Settings.

  • Page 31: Paper Handling Precautions

    Loading Paper > Paper Handling Precautions Paper Handling Precautions Paper ❏ Check the available paper and capacities. ❏ Fan and align the edges of the paper before loading. ❏ If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. ❏...

  • Page 32: Paper Size And Type Settings

    Loading Paper > Loading Paper Paper Size and Type Settings If you register the paper size and type on the screen displayed when you insert the paper cassette, the printer informs you when the registered information and print settings differ. This can help prevent poor toner fusing or paper feed problems when printing due to paper type mismatches, which saves you from wasting paper and toner.

  • Page 33: Loading Envelopes

    Loading Paper > Paper Eject Setting Important: ❏ Do not pull out two or more paper cassettes at the same time. Doing so may cause the printer to become unstable and fall down. ❏ Do not pull out a paper cassette while printing. ❏...

  • Page 34: Selecting Paper Eject Direction

    Loading Paper > > Paper Eject Setting Ejecting Paper in Portrait or Landscape Alternately Selecting Paper Eject Direction 1. When paper is loaded in the paper tray, set the paper size (direction) on the control panel. Setting items: Paper Size Setting values: A4 , A4 , A5...

  • Page 35: Printing

    Printing Printing Documents..........36 Printing on Envelopes.

  • Page 36: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 37 Printer Cassette Info: Click to open the EPSON Status Monitor that can help you check the printer status. You need to install EPSON Status Monitor to enable this feature. You can download it from the Epson website.
  • Page 38 Printing > > Printing Documents Printing from a Computer - Windows Print Preview: Displays a preview of your document before printing. Job Arranger Lite: Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 39 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. 2-Sided Printing: Allows you to perform 2-sided printing. Settings: You can specify the binding edge and the binding margins. When printing multi-page documents, you can select to print starting from either the front or the back side of the page.
  • Page 40 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor: Opens the EPSON Status Monitor window. Here you can confirm the status of the printer and the consumables. You need to install EPSON Status Monitor to enable this feature. You can download it from the Epson website.
  • Page 41 Printing Documents Printing from a Computer - Windows Monitoring Preferences: Set the monitoring conditions for the EPSON Status Monitor. You need to install EPSON Status Monitor to enable this feature. You can download it from the Epson website. http://www.epson.com Extended Settings: Allows you to make a variety of settings.
  • Page 42 ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for Automatic 2-Sided Printing” on page 178 ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor. You can download it from the Epson website.
  • Page 43 ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for Automatic 2-Sided Printing” on page 178 ❏ This needs to be installed if you want to check the printing status with EPSON Status Monitor. You can download it from the Epson website.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Available Paper and Capacities” on page 176 & “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 36 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. On the printer driver's Main tab, make the following settings. ❏...
  • Page 46 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's Main tab, select the document size from the Document Size setting. 2.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows Printing One Image on Multiple Sheets for Enlargement (Creating a Poster) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows The actual guides are printed in monochrome, but for this explanation they are shown as blue and red lines. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 2. Select Settings, select the items you want to print, and click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows “Printing Using Easy Settings” on page 36 & Printing Password-Protected Files You can set a password for a print job so that it starts printing only after entering the password on the printer's control panel.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows Printing One Copy Before Printing Additional Copies When printing a large volume of documents, you can print one copy to check the contents. To print after making the second copy, operate the printer's control panel. This feature is available when an optional HDD is installed. 1.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows Storing Print Jobs in the Printer's Memory and Reprinting Allows you to store the print job in the printer's memory. You can start printing by operating the printer's control panel.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of tone correction from the Tone Correction setting. ❏ Automatic: This setting automatically adjusts the tone to match the paper type and print quality settings. ❏...
  • Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. 1. On the printer driver's More Options tab, click Image Options in the Tone Correction setting. 2.
  • Page 61 & Creating an Overlay Note: ❏ You first need to install EPSON FormOverlayUTL utility to create overlay or underlay data. ❏ You can download the latest applications from the Epson website. http://www.epson.com 1. Open the data to be an overlay data using an application.

  • Page 62: Printing A Document Using The Postscript Printer Driver (Windows)

    Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Type the form name in the Form data box and its description in the Description box. Note: The following 9 characters cannot be used for form names: \ / : * ? " < > |. 5.
  • Page 63 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6.
  • Page 64 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Settings ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.
  • Page 65 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Layout Tab Orientation: Select the orientation you want to use to print. Print on Both Sides: Allows you to perform 2-sided printing. Page Order: Select to print from the top or the last page. Page Format: Pages per Sheet: Pages per Sheet Layout:...
  • Page 66 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Verify Job: When printing multiple copies, allows you to print one copy to check the content. To print after the second copy, operate the printer's control panel. Re-Print Job: Allows you to store the print job in the printer's memory.

  • Page 67: Printing From A Computer - Mac Os

    Select which output tray to use for printouts. If you select the face up tray as the output tray, install the optional face up tray. RITech: You can use the Epson original contour correction (RIT) feature to print jagged lines such as oblique lines and curves smoothly. This is more effective when printing large characters.
  • Page 68 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 69 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in tone.
  • Page 70 Printing > > Printing Documents Printing from a Computer - Mac OS Menu Options for Paper Handling Collate pages: Prints multi-page documents collated in order and sorted into sets. Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page.
  • Page 71 Printing > > Printing Documents Printing from a Computer - Mac OS Output Tray: Select which output tray to use for printouts. If you select the face up tray as the output tray, install the optional face up tray. Output Direction: Set the paper output direction according to the direction of the paper loaded in the paper feeder.
  • Page 72 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 73 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Select On in 2-sided Printing. 3. Set the other items as necessary. 4. Click Print. Related Information “Available Paper and Capacities” on page 176 & “Loading Paper” on page 32 &...
  • Page 74 Printing > > Printing Documents Printing from a Computer - Mac OS Related Information “Available Paper and Capacities” on page 176 & “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 67 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper.
  • Page 75 Printing > > Printing Documents Printing from a Computer - Mac OS Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1. Select the size of the paper you set in the application as the Paper Size setting. 2.
  • Page 76 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. Select Print from the File menu or another command to access the print dialog. 2.
  • Page 77 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Select an item from the position you want to print. 3. Set the other items as necessary. 4. Click Print. Related Information “Loading Paper” on page 32 &...
  • Page 78 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Password-Protected Files You can set a password for a print job so that it starts printing only after entering the password on the printer's control panel. 1. Select Confidential Job Settings from the pop-up menu. 2.
  • Page 79 Printing > > Printing Documents Printing from a Computer - Mac OS 3. Click Print. Related Information “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 67 & Making Thick Lines Thinner When Printing If lines are too thick, you can make them thinner when printing. 1.

  • Page 80: Printing From The Postscript Printer Driver On Mac Os

    Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Related Information “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 67 & Printing from the PostScript Printer Driver on Mac OS A PostScript Printer Driver is a driver that outputs printing commands to a printer using a PostScript Page Description Language.
  • Page 81 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Related Information “Available Paper and Capacities” on page 176 & “Loading Paper” on page 32 & “Menu Options for Printer Features” on page 83 & Using an Optional Device with a PostScript Printer Driver You need to make settings in the PostScript printer driver to the optional devices.
  • Page 82 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Menu Options for Paper Handling Collate pages: Prints multi-page documents collated in order and sorted into sets. Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page.
  • Page 83 Select the pint quality you want to use for printing. RITech: You can use the Epson original contour correction (RIT) feature to print jagged lines such as oblique lines and curves smoothly. This is more effective when printing large characters.

  • Page 84: Printing Documents From Smart Devices (Ios)

    Printing Documents Using Epson iPrint Note: Operations may differ depending on the device. 1. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 184 2. Connect your smart device to the same wireless network as your printer.

  • Page 85: Printing Documents From Smart Devices (Android)

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same network.

  • Page 86: Printing On Envelopes

    2. Connect your Android device to the wireless router. 3. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. 4. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.

  • Page 87: Printing On Envelopes From A Computer (Mac Os)

    Note: Operations may differ depending on the device. 1. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 184 2. Connect your smart device to the same wireless network as your printer.

  • Page 88: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 89 Registering to Epson Connect Service from the Control Panel 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 90: Maintaining The Printer

    Maintaining the Printer Checking the Consumables Status........91 Cleaning the Paper Path when There are Paper Feeding Problems.

  • Page 91: Checking The Consumables Status

    OK button. Note: ❏ You can also check the status of consumables on the Epson Status Monitor if it is installed. ❏ is displayed on the LCD screen when the consumable is nearing the end of its service life. You can continue to print but prepare a new consumable item before it reaches the end of its service life.

  • Page 92: Cleaning The Pickup Rollers For The Paper Cassettes

    Maintaining the Printer > Cleaning Inside the Printer Select Finish to close the animation screen. Cleaning the Pickup Rollers for the Paper Cassettes See the animations displayed on the printer's LCD screen to clean the pickup rollers for the paper cassettes. Select , and then select Troubleshooting >...
  • Page 93 Maintaining the Printer > Cleaning Inside the Printer Caution: ❏ Never touch the areas inside the printer that are marked with caution labels. The inside is very hot and high temperature may cause burns. There are sharp edges around the transfer roller that could injure your fingers. Important: ❏...
  • Page 94 Maintaining the Printer > Cleaning Inside the Printer 3. Lift the handle D to unlock the developer unit. Pull the handle D obliquely up to draw out the developer unit. 4. Gently wipe the metallic roller inside with a soft and dry cloth to remove the grime and paper particles. Important: Do not touch the transfer roller, which is black, to avoid damaging it.
  • Page 95 Maintaining the Printer > Cleaning Inside the Printer 5. Push the handle D until the developer unit locks. 6. Close the front cover (F), then the printer cover (A). 7. Open the waste toner collector cover (E), and wipe the vent holes with a soft, dry cloth to remove dust and dirt.

  • Page 96: Cleaning The Printer

    Maintaining the Printer > > … Installing or Uninstalling Applications Separately Installing the Applications Separ 9. Wipe the vent holes on the right side of the printer with a soft, dry cloth to remove dust and dirt. Cleaning the Printer If the printer's outer case is dirty or dusty, turn off the printer and clean it with a soft, clean, and moist cloth.
  • Page 97 “Application for Updating Software and Firmware (Epson Software Updater)” on page 185 & “Uninstalling Applications” on page 100 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.
  • Page 98 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 99: Installing A Postscript Printer Driver

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 100: Adding The Printer (For Mac Os Only)

    Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...
  • Page 101 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 102: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...
  • Page 103 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 104: Moving And Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Transporting the Printer for Short Distances 4. Follow the on-screen instructions. Moving and Transporting the Printer Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.

  • Page 105: Transporting The Printer

    Maintaining the Printer > > Moving and Transporting the Printer Transporting the Printer ❏ Power cord ❏ Interface cables ❏ Loaded paper ❏ Installed optional paper cassette units Important: When moving the printer, always keep it horizontal and avoid subjecting it to shocks. When lifting the printer to move it Separate the printer and the optional paper cassette unit.

  • Page 106: Checking The Printer Status (Status Sheet Print)

    Maintaining the Printer > Checking the Printer Status (Status Sheet Print) “Installing the Printer Stand to the Paper Cassette Unit” on page 148 & “Installing the Face up Tray” on page 157 & Checking the Printer Status (Status Sheet Print) You can check the settings and the status of the printer.
  • Page 107 Solving Problems Cannot Print........... . .108 Paper Gets Jammed.

  • Page 108: Cannot Print

    Solving Problems > Cannot Print Cannot Print Problem Solving Read this section if you cannot print as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions ❏...

  • Page 109: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 110 Solutions Click EPSON Status Monitor on the printer driver's Maintenance tab, and then check the printer status. You need to install EPSON Status Monitor to enable this feature. You can download it from the Epson website. There is still a job waiting to be printed.
  • Page 111 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 112: Cannot Connect To The Printer

    Solving Problems > > Cannot Print Cannot Connect to the Printer Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume. User feature restrictions are enabled for the printer.
  • Page 113 Solving Problems > > Cannot Print Cannot Connect to the Printer The USB cable is not plugged into the electrical outlet correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a problem with the USB hub. Solutions If you are using a USB hub, try to connect the printer directly to the computer.
  • Page 114 Solving Problems > > Cannot Print Cannot Connect to the Printer printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
  • Page 115 Solving Problems > > Cannot Print Cannot Connect to the Printer The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.

  • Page 116: Paper Does Not Feed Or Eject Correctly

    Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly Paper Does Not Feed or Eject Correctly No Paper Feeds The following causes can be considered. Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities”...
  • Page 117 Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly The paper source setting is not correct. Solutions Select the correct paper source in the printer driver. Paper slips when paper dust adheres to the roller. Solutions Clean the roller.
  • Page 118 Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly The paper settings on the printer are incorrect. Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.
  • Page 119 Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly The paper is curled. Solutions Load the paper upside down. The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other. Solutions Fan the paper before loading.

  • Page 120: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Print Cannot Operate the Printer as Expected Cannot Eject Paper Alternately in Portrait and Landscape Orientation Paper loading or paper setting is wrong. Solutions To eject paper alternately, the printer prints on paper fed alternately from two paper sources. Therefore, this feature is only available for A4 paper that can be loaded in horizontal and landscape orientations.
  • Page 121 Solving Problems > > Cannot Print Cannot Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered. Unnecessary applications are running. Solutions Close any unnecessary applications on your computer or smart device. The printer is in sleep mode.
  • Page 122 System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again. “Application for Configuring Printer Operations (Web Config)” on page 221 & Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support.

  • Page 123: Paper Gets Jammed

    Solving Problems > Paper Gets Jammed Communication error occurs while using Epson Status Monitor. The following causes can be considered. IPP is used for communication protocols. Solutions Since IPP cannot monitor network printers, a communication error may occur, but printing finishes normally.

  • Page 124: Preventing Paper Jams

    ❏ If the paper does tear, remove all of the paper including any torn pieces. ❏ If you cannot remove the torn paper or cannot remove paper that is jammed in a part of the printer not explained in this manual, contact Epson support. Preventing Paper Jams...

  • Page 125: A Message Is Displayed On The Lcd Screen

    Turn on the printer again. See your documentation for more details. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features are available.

  • Page 126: It Is Time To Replace Consumables

    This product is designed to provide the best print quality when using genuine toner. Other products not manufactured by Epson may cause damage or reduce print quality that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.

  • Page 127: It Is Time To Replace The Toner Cartridge And The Waste Toner Collector

    Solving Problems > > … It is Time to Replace Consumables It is Time to Replace the Toner Cartridge and the Waste T Related Information “Consumable Products Information” on page 179 & It is Time to Replace the Toner Cartridge and the Waste Toner Collector Handling Precautions when Replacing the Toner Cartridge Note the following points when replacing the toner cartridges.

  • Page 128: Print Quality Is Poor

    Solving Problems > Print Quality is Poor Print Quality is Poor Printouts are Light, Dark, Faint, or Dirty The following causes can be considered. Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 176 &...
  • Page 129 This product is designed to provide the best print quality when using genuine toner. Other products not manufactured by Epson may cause damage or reduce print quality that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Epson recommends the use of genuine Epson toner cartridges.

  • Page 130: The Position, Size, Or Margins Of The Printout Are Incorrect

    Solving Problems > Print Quality is Poor The printer driver settings need to be changed (Windows). Solutions Select the Maintenance tab > Extended Settings, and then set Printer Control Language to ESC/Page (- Color). Select the More Options tab, select Custom from the Tone Correction, and then select Advanced. Select Enh.MG, and then move the slider to the Light side.

  • Page 131: Printed Characters Are Incorrect Or Garbled

    Solving Problems > Print Quality is Poor The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area. “Printing Features” on page 195 &...

  • Page 132: Cannot Print Collated Pages

    Solving Problems > Print Quality is Poor The printer driver settings do not match the barcodes. (Windows) Solutions ❏ For the Quality setting, select Fine (600 dpi) or select More Settings, and then move the slider to the Quality side. ❏...

  • Page 133: Printer Does Not Print Correctly While Using Postscript Printer Driver

    Set the Output Protocol setting on the Device Settings tab in the printer properties to ASCII or TBCP. ❏ For Windows, select the appropriate substitution fonts on the Device Settings tab in the printer properties. Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support.

  • Page 134: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....135 Re-setting the Network Connection........136 Checking the Network Connection Status.

  • Page 135: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 136: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 137: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 138: Checking The Network Connection Status From The Control Panel

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.
  • Page 139 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 3. Select Print Check Report. 4. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. Related Information “Messages and Solutions on the Network Connection Report”...
  • Page 140 If still does not connect your printer and network devices after confirming the above, turn off the router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 141 If still does not connect your printer and network devices after confirming the above, try the following. ❏ Turn off the router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup Related Information “Network Settings”...

  • Page 142: Printing A Network Status Sheet

    ❏ Turn off the router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup Related Information “Network Settings”...
  • Page 143 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 144: Using Optional Items

    Face-up Tray........... . . 157 HDD (AL-M8250DN/AL-M8150DN Only)......158 Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only).

  • Page 145: List Of Optional Items

    Allows you to load up to 500 sheets of plain Cassette Unit paper (80 g/m You can install up to 4 paper cassette units for the AL-M8250DN/AL-M8150DN, and 3 paper cassette units for the AL-M7150DN . “Paper Cassette Unit” on page 152 Printer Stand C12C932091 With casters.
  • Page 146 C12C935771 Two wired LAN networks are available. The Ethernet communication speed is a high-speed interface that supports 1 Gbit/s. Only available for the AL-M8250DN/AL- M8150DN. “Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only)” on page 166 C12C934441 You can install an HDD. Use the designated HDD (model number: C12C934441).

  • Page 147: Precautions When Installing Optional Items

    Using Optional Items > Checking the Installed Optional Items Precautions when Installing Optional Items Prepare a coin or a screwdriver in advance. Make sure that there is no damage to the optional items and that nothing is missing. If you notice any damage or missing items, contact the dealer where you purchased your product.

  • Page 148: Printer Stand

    The instructions below describe installing on the paper cassette unit as an example. We recommend using the printer stand if you install the paper cassette units. : You can install up to 4 paper cassette units for the AL-M8250DN/AL-M8150DN, and 3 paper cassette units for the AL-M7150DN .
  • Page 149 Using Optional Items > > Printer Stand Installing the Printer Stand to the Paper Cassette Unit 2. Install two guide pins on the printer stand. 3. Pull out the upper paper cassette.
  • Page 150 Using Optional Items > > Printer Stand Installing the Printer Stand to the Paper Cassette Unit 4. Set the lowest paper cassette unit on the printer stand. Align each of the holes on the bottom with the guide pins. Install the printer after you have installed all of the paper cassette units on the printer stand. 5.

  • Page 151: Moving The Printer While The Printer Stand Is Attached

    Using Optional Items > > Printer Stand Printer Stand Specifications 6. Use screws to secure the two metal hooks to the back of the printer as shown below. See the Related Information when installing the printer on the paper cassette unit or the printer stand. Related Information “Installing the Paper Cassette Units to the Printer”...

  • Page 152: Paper Cassette Unit

    Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units to the Printer Paper Cassette Unit Installing the Paper Cassette Units to the Printer Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation.
  • Page 153 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units to the Printer 1. Unlock the fixture on the back as shown below.
  • Page 154 Using Optional Items > > Paper Cassette Unit Installing the Paper Cassette Units to the Printer 2. Place the paper cassette unit or the printer on the lower paper cassette unit. Align each of the holes with the guide pins of the paper cassette unit, and then lower the paper cassette unit or the printer until it resets securely on the unit.

  • Page 155: Setting The Paper Cassette Unit In The Printer

    Using Optional Items > > Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver 3. Lock the fixtures to secure the paper cassette units. 4. Reconnect the USB cable and power cord, and then turn on the printer. 5.

  • Page 156: Problems With The Paper Cassette Unit

    Using Optional Items > > Paper Cassette Unit Problems with the Paper Cassette Unit Setting the Paper Cassette Unit in the Printer Driver - Windows Note: Log on to your computer as an administrator. 1. Open the printer list on the computer. ❏...

  • Page 157: Paper Cassette Unit Specifications

    Using Optional Items > > Face-up Tray Installing the Face up Tray Paper Cassette Unit Specifications Supported Paper Type Plain paper, Recycled paper, High quality plain paper Size A3, B4, A4, A5 (Portrait), B5, Letter, Half Letter (Portrait), Legal, Government Letter, Government Legal, Executive, F4, 11×17 in Weight of Paper 60 to 120g/m2 Capacity...

  • Page 158: Output To The Face Up Tray Using Setting From The Printer Driver

    Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Installing the HDD Output to the Face up Tray Using Setting from the Printer Driver Select the face up tray in the printer driver as shown below. The printer driver settings override settings made using the control panel.
  • Page 159 Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Installing the HDD 3. Loosen the four screws of the additional interface slot on the back of the printer. 4. Pull out the additional interface slot. Pull the black parts of the slot straight out and avoid tilting.
  • Page 160 Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Installing the HDD *1: Cable outlet *2: Screw positions 6. Confirm the bundled items. Note: Cable sets A and B are not used. 7. Connect the two cables to the HDD. Make sure you connect the cables in the correct direction as shown below.
  • Page 161 Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Installing the HDD 8. Connect the two cables to the circuit board.
  • Page 162 Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Installing the HDD Place the cable under the HDD as shown below. 9. Place the HDD by aligning each of the holes with the screw holes on the printer, and then secure the HDD in...

  • Page 163: Setting The Hdd In The Printer Driver

    Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Setting the HDD in the Printer Driver 10. Reinsert the additional interface slot and secure it with the four screws. 11. Connect the removed power cord and USB cable. 12. After installing the HDD, print a Configuration Status Sheet to check if the HDD is installed correctly.

  • Page 164: Making Settings For Processing Saved Data

    Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Making Settings for Processing Saved Data Making Settings for Processing Saved Data You can make settings for processing data stored in the internal hard disc. Jobs for printing are temporarily saved to the hard disc in order to handle the data for authenticated printing and the large amount of printing, etc.

  • Page 165: Menu Options For Printing From A Computer (When The Hdd Is Installed)

    Using Optional Items > > HDD (AL-M8250DN/AL-M8150DN Only) Settings Menu List (When the HDD is Installed) Menu Options for Printing from a Computer (When the HDD is Installed) If you want to use the HDD, select Printer Properties > Optional Settings > Printer Information > Manual Settings >...

  • Page 166: Ethernet Board (10/100/1000 Base-T, Ethernet) (Al-M8250Dn/Al-M8150Dn Only)

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) ❏ Overwrite: Erases all data with a dedicated erase command, and overwrites other data in all areas to erase all data. ❏ Triple Overwrite: Erases all data with a dedicated erase command, and overwrites three times other data in all areas to erase all data.

  • Page 167: Installing An Ethernet Board

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Inst Functions Standard Additional Related information ✓ ✓ Configuring the administrator “Configuring the Administrator Password from password the Control Panel” on page 244 “Configuring the Administrator Password from a Computer”...
  • Page 168 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Inst 3. Loosen the two screws and then remove the cover. Keep the cover in a safe place as you will need it if you remove the ethernet board.

  • Page 169: Settings When Using An Additional Network

    Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Sett 7. After installing the ethernet board, print a Configuration Status Sheet to check if the board is installed correctly. Related Information “Checking the Installed Optional Items” on page 147 &...
  • Page 170 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Sett Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & Connecting to the Network from the Control Panel (When Using an Additional Network) Connect the printer to the network by using the printer's control panel.
  • Page 171 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
  • Page 172 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Sett 3. Select General Settings > Network Settings > Standard > Connection Check. The connection diagnosis result is displayed. Confirm the connection is correct. 4. Select Dismiss to finish.

  • Page 173: Solving Problems When Using An Additional Network

    > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) 4. Enter the email address for sending the notification email. Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
  • Page 174 Using Optional Items > > … Ethernet Board (10/100/1000 Base-T, Ethernet) (AL-M8250DN/AL-M8150DN Only) Standard: Set up the standard network. See Related Information below. Related Information “Network Settings” on page 191 & Additional: Set up the additional network. Network Status: Displays or prints the current network settings.

  • Page 175: Product Information

    Product Information Paper Information..........176 Consumable Products Information.

  • Page 176: Paper Information

    Using this auto select function, for plain paper (80g/m²), the printer can continuously print up to 2600 sheets (for AL-M8250DN and AL-M8150DN), or up to 2100 sheets (for AL-M7150DN). ❏ The output tray capacity for plain paper is as follows:...
  • Page 177 Product Information > > Paper Information Available Paper and Capacities Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to 5 Paper Tray A5 Landscape, A6, SP2 (210×149 mm) SP3 (100×170mm) SP4 (130×182 mm) User Defined Width: 148 to 297mm Length: 182 to 431.8mm User Defined Width: 105 to 297mm...

  • Page 178: Unavailable Paper Types

    Product Information > > Paper Information Unavailable Paper Types Transparencies Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to 5 Paper Tray A4, Letter Envelope Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to 5 Paper Tray Monarch Envelope #10 Envelope DL...

  • Page 179: Consumable Products Information

    ❏ Storage temperature: 0 to 35˚C (32 to 95˚F) STANDARD CAPACITY TONER CARTRIDGE 10141 BLACK ❏ Storage humidity: 15 to 80% RH Software Information This section introduces the network services and software products available for your printer from the Epson website.

  • Page 180: Software For Printing

    Product Information > > Software Information Software for Printing Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results. You can check the status of the printer using the printer driver utility.
  • Page 181 & Guide to Windows Printer Driver EPSON Status Monitor You can use this utility to monitor the status of your printer and display error messages and more. You can also check the status of consumables and the progress of printing. You need to install this software to use it.
  • Page 182 Software for Printing Guide to Mac OS Printer Driver Epson Printer Utility You can start EPSON Status Monitor and check the printer status and error information. Application that can print PostScript Fonts (Windows PostScript Printer Driver) The PostScript printer driver allows the printer to receive and interpret print instructions in the page description language sent from the computer and print properly.
  • Page 183 Product Information > > Software Information Software for Printing ❏ Windows Vista/Windows Server 2008 Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select Control Panel >...
  • Page 184 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same network as the wireless router, or remote print, printing from a remote location over the Internet.

  • Page 185: Software For Package Creation

    Epson Software Updater is an application that installs new software, and updates firmware over the Internet. If you want to check for update information regularly, you can set the interval for checking for updates in Epson Software Updater's Auto Update Settings.

  • Page 186: Settings Menu List

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
  • Page 187 Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: ❏ Date/Time Enter the current date and time.
  • Page 188 Product Information > > Settings Menu List General Settings A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as Auto Select Settings: Select On for settings to automatically print on paper from any sources containing paper that matches your paper settings.
  • Page 189 Product Information > > Settings Menu List General Settings Common Settings: ❏ Paper Size Select the default paper size for printing. ❏ Paper Type Select the default paper type for printing. ❏ Orientation Select the default orientation for printing. ❏ Quality Select the print quality for printing.
  • Page 190 Product Information > > Settings Menu List General Settings PCL Menu: ❏ Font Source Resident Select to use a font preinstalled on the printer. Download Select to use a font you have downloaded. ❏ Font Number Select the default font number for the default Font Source. The available number varies depending on the settings you made.
  • Page 191 Product Information > > Settings Menu List General Settings ❏ PDF Page Size Select the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size of the first page. Auto Error Solver: Select an action to perform when a 2-sided printing error or a memory full error occurs.
  • Page 192 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 193 Audit Log: Select On to record an audit log. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Printer Adjust Menu: You can make special settings for the printer.

  • Page 194: Print Counter

    Product Information > > Settings Menu List Printer Status/Print Print Counter Select the menus on the control panel as described below. Settings > Print Counter Displays the total number of prints including items such as the status sheet from the time you purchased the printer.

  • Page 195: Authentication Device Status

    Displays the status of the authentication device. Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information Displays the status of the Epson Open Platform. Product Specifications Printing Features Printing Method...
  • Page 196 > > Product Specifications Printing Features Warm Up Time AL-M8250DN 110 V from power off: Less than 20 s 110 V from sleep mode: Less than 21 s AL-M8150DN 110 V from power off: Less than 18 s 110 V from sleep mode: Less than 19 s...

  • Page 197: Using Port For The Printer

    SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When email POP server POP3 (TCP) notification is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...

  • Page 198: Network Specifications

    IPv4, IPv6 ✓ IPPPrinting (Windows, Mac IPv4, IPv6 PictBridgePrinting (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later Network Scanning...

  • Page 199: Supported Third Party Services

    Approx. 21 kg (46.3 lb) Weight With the paper tray closed and without any protruding sections. 420 mm including the paper size setting dial. With consumable products. Electrical Specifications AL-M8250DN Power Supply Rating AC 110 V Rated Frequency Range 60 Hz Rated Current...
  • Page 200 ❏ There is no print data in sleep mode. ❏ Network settings such as Wi-Fi and Epson Connect are disabled. ❏ Optional items such as the Ethernet Board is disconnected. The stated power consumption may not be achieved depending on your network environment.

  • Page 201: Environmental Specifications

    Product Information > > Product Specifications Printer Adjust Menu Environmental Specifications Operation Temperature: 10 to 32°C (50 to 90°F) Humidity: 15 to 85% RH (without condensation) Altitude (Air pressure) : 0 to 2500 meters Storage Temperature: 0 to 35°C (32 to 95°F) Humidity: 15 to 80% RH (without condensation) Altitude (Air pressure) : 0 to 2500 meters...
  • Page 202 Product Information > > Product Specifications Printer Adjust Menu Special Adjusts the print quality for special paper according to the paper type. ❏ 1: Plain paper1 ❏ 2: Plain paper2 (default) ❏ 5: Plain paper3 ❏ 6: Thin paper ❏ 7: Thick paper1 ❏...
  • Page 203 Product Information > > Product Specifications Printer Adjust Menu -3.5 to 3.5 mm (0.0 mm default) Scan Reg1 Adjusts the start position for printing in the horizontal direction. The start position shifts to the right as the value increases. This setting is available for single-sided printing and for the back of duplex printing.

  • Page 204: Font Specifications

    Prints the pattern in a 50% density halftone. Screen 100 Prints the pattern at 100% density. Font Specifications The following fonts are available on the Internet. ❏ Epson Barcode Font Available Fonts for PostScript Font Name Family HP Equivalent Nimbus Mono...
  • Page 205 Product Information > > Font Specifications Available Fonts for PostScript Font Name Family HP Equivalent Letter Gothic Medium, Bold, Italic Letter Gothic Nimbus Mono PS Regular, Bold, Oblique, Bold Oblique CourierPS Nimbus Roman No4 Medium, Bold, Italic, Bold Italic CG Times URW Classico Medium, Bold, Italic, Bold Italic CG Omega...

  • Page 206: Available Fonts For Pcl (Urw)

    Product Information > > Font Specifications Available Fonts for PCL (URW) Available Fonts for PCL (URW) Scalable Font Font Name Family HP Equivalent Symbol Set for PCL5 Nimbus Mono Medium, Bold, Italic, Bold Italic Courier Letter Gothic Medium, Bold, Italic Letter Gothic Nimbus Mono PS Regular, Bold, Oblique, Bold Oblique...

  • Page 207: List Of Symbol Sets

    Product Information > > Font Specifications List of Symbol Sets Font Name Family HP Equivalent Symbol Set for PCL5 URW David Medium, Bold HP David URW Narkis Medium, Bold HP Narkis URW Miryam Medium, Bold, Italic HP Miryam URW Koufi Medium, Bold Koufi URW Naskh...
  • Page 208 Product Information > > Font Specifications List of Symbol Sets List of Symbol Sets for PCL 5 Symbol Set Attribute Font Classification Name ✓ ✓ ✓ Norweg1 ✓ Roman Extension ✓ ✓ ✓ Italian ✓ ✓ ✓ ✓ ECM94-1 ✓ ✓...
  • Page 209 Product Information > > Font Specifications List of Symbol Sets Symbol Set Attribute Font Classification Name ✓ ✓ ✓ PsText ✓ ✓ ✓ ✓ IBM-US ✓ ✓ ✓ ✓ IBM-DN ✓ ✓ ✓ McText ✓ ✓ ✓ ✓ PcMultiling ✓ ✓...

  • Page 210: Epson Barcode Fonts (Windows Only)

    Printing with Epson BarCode Fonts Follow the steps below to create and print bar codes using Epson BarCode Fonts. The application featured in these instructions is Microsoft WordPad in Windows 10. The actual procedure may differ slightly when printing from...
  • Page 211 Epson BarCode Fonts (Windows Only) 1. Open a document in your application and enter the characters you want to convert into a bar code. 2. Select the characters, then select the Epson BarCode font you want to use, and the font size. Note:...
  • Page 212 ❏ To more easily distinguish bar codes from other text in your document, set your application to show text symbols, such as paragraph marks, tabs, etc. ❏ Because special characters such as Start bar and Stop bar are added when an Epson BarCode Font is selected, the resulting bar code may have more characters than were originally input.
  • Page 213 Font Specifications Epson BarCode Fonts (Windows Only) Epson BarCode Fonts specifications This section contains details on the character input specifications for each Epson BarCode Font. EPSON EAN-8 ❏ EAN-8 is an eight-digit abbreviated version of the EAN bar code standard.
  • Page 214 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) ❏ Check digit ❏ OCR-B Print sample EPSON EAN-13 EPSON UPC-A ❏ UPC-A is the standard bar code specified by the American Universal Product Code (UPC Symbol Specification Manual).
  • Page 215 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) Font size 60 pt to 96 pt. Recommended sizes are 60 pt and 75 pt (standard). The following codes are inserted automatically and need not be input by hand: ❏...
  • Page 216 EPSON ITF ❏ The EPSON ITF fonts conform to the USSInterleaved 2-of-5 standard (American). ❏ Four EPSON ITF fonts are available, allowing you to enable and disable the automatic insertion of check digits and OCR-B. ❏ The height of the bar code is automatically adjusted to 15% or more of its total length, in conformance to the Interleaved 2-of-5 standard.
  • Page 217 Font Specifications Epson BarCode Fonts (Windows Only) ❏ Interleaved 2-of-5 treats every two characters as one set. When there are an odd number of characters, EPSON ITF fonts automatically add a zero to the beginning of the character string. Character type...
  • Page 218 Product Information > > Font Specifications Epson BarCode Fonts (Windows Only) ❏ Start/Stop character (when not input) ❏ Check digit Print sample EPSON Codabar EPSON Codabar CD EPSON Codabar Num EPSON Codabar CD Num EPSON EAN128 ❏ GS1-128(EAN128) fonts support code sets A, B, and C. When the code set of a line of characters is changed in the middle of the line, a conversion code is automatically inserted.

  • Page 219: Regulatory Information

    It inserts for discernment from Code128 and for a pause of the variable length application identifier. ❏ Check digit ❏ Change code set character Print sample EPSON EAN128 Regulatory Information Standards and Approvals Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer.

  • Page 220: Administrator Information

    Advanced Security Settings......... . 255 Epson Remote Services Information........288...

  • Page 221: Software Information For Administrators

    If the administrator password has not been set when accessing Web Config, the password must be set on the administrator password setting page. Do not forget the user name and the password. If you forget them, you will need to contact Epson service support. Running Web Config on a Web Browser 1.

  • Page 222: Application For Setting Up The Device On A Network (Epsonnet Config)

    … Software Information for Administrators Application for Setting up the Devic Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 184 & “Printing a Network Connection Report” on page 138 & Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config.

  • Page 223: Software For Managing Devices On The Network (Epson Device Admin)

    Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 96 &...
  • Page 224 For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating ❏ Port number to...

  • Page 225: Connecting To The Network From The Control Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the If the device or the router is turned off, or depending on the DHCP server settings, IP address may change when re-connecting. We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address.
  • Page 226 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 227: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions 6. Enter the port number for the proxy server. Confirm the value reflected on the previous screen. 7. Select Start Setup. Connecting to Ethernet Connect the printer to the network by using the Ethernet cable, and check the connection. 1.
  • Page 228 Administrator Information > > Settings to Use the Printer Using the Print Functions Printer driver: Install the printer driver on each client computer. When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings. Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏...
  • Page 229 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting Up the Network Ports Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network port. This example is when using Windows 2012 R2. 1.
  • Page 230 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 231 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 232 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
  • Page 233 Administrator Information > > Settings to Use the Printer Using the Print Functions 3. Check the settings, and then click OK. Setting Errors Set the displaying error for the device. 1. Access Web Config and select the Print tab > Error Settings. 2.
  • Page 234 Administrator Information > > Settings to Use the Printer Using the Print Functions PDL Print Configuration You can specify settings for PCL or PostScript printing. Common Settings Items Explanation Paper Size Select the paper size on which you want to print. Paper Type Select the type of paper on which you print.

  • Page 235: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Binary Set whether to accept the binary data or not. PDF Page Size Set the paper size for PDF printing. Setting Up AirPrint Set when using AirPrint printing. Access Web Config and select the Network tab >...
  • Page 236 Administrator Information > > Settings to Use the Printer Configuring a Mail Server 3. Select OK. The settings you have selected are displayed. When the setup completes, perform the connection check. Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server.
  • Page 237 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation POP3 Server Address If you select POP before SMTP as the Authentication Method, enter the POP3 server address between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format.

  • Page 238: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Messages Cause POP3 server authentication error. This message appears when POP3 server authentication failed. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password Unsupported communication method.
  • Page 239 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer ❏ Panel Lock If you select ON, the administrator password is required when you perform an operation that requires the administrator's authority. If the administrator password is not set, panel lock is disabled. ❏...
  • Page 240 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Quick Sleep Making a Weekly Sleep Schedule You can set a sleep pattern according to the usage activity.

  • Page 241: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings Making Settings to Power Off when All Ports are Disconnected Set the printer to turn off automatically after 30 minutes when all ports including the USB port are disconnected. This feature may not be available depending on your region.
  • Page 242 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer.

  • Page 243: Managing The Printer

    192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent...

  • Page 244: Administrator Settings

    When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
  • Page 245 Administrator Information > > Managing the Printer Administrator Settings Controlling the Panel Operation If you set the administrator password and enable the Lock Setting, you can lock the items related to the printer’s system settings so that users cannot change them. Enabling the Lock Setting Enable the Lock Setting for the printer where the password is set.
  • Page 246 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock LCD Brightness Sound ✓ Sleep Timer ✓ Quick Sleep ✓ Power Off If Disconnected ✓ Date/Time Settings ✓ Language ✓ Operation Time Out Keyboard General Settings menu Panel Lock Printer Settings Paper Source Settings...
  • Page 247 IPv6 Address ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ System Administration...
  • Page 248 Settings > Printer Status/Print > Network. : This item is displayed when the optional hard disk unit is installed. Related Information “HDD (AL-M8250DN/AL-M8150DN Only)” on page 158 & Logging on to the Printer as an Administrator If the administrator password is set to the printer, you need to log on as an administrator to operate the locked menu items on Web Config.

  • Page 249: Restricting Available Features

    2. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed on the printer's control panel.
  • Page 250 Administrator Information > > Managing the Printer Restricting Available Features 4. Click Apply. Return to the user setting list after a specific length of time. Check that the user name you registered on User Name is displayed and changed Add to Edit. Related Information “Application for Configuring Printer Operations (Web Config)”...

  • Page 251: Disabling The External Interface

    Administrator Information > > Managing the Printer Disabling the External Interface 1. Access Web Config and select the Product Security tab > Access Control Settings > Basic. 2. Select Enables Access Control. If you select Allow printing and scanning without authentication information from a computer, you can print from the drivers that are not set with the authentication information.

  • Page 252: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer Monitoring a Remote Printer Checking Information for a Remote Printer You can check the following information of the operating printer from Status by using Web Config. ❏ Product Status Check the status, cloud service, product number, MAC address, etc.
  • Page 253 Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ When the number of characters in Location exceeds 32 bytes, characters exceeding 32 bytes are omitted. 3. Enter the email address for sending the notification email. Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters. 4.

  • Page 254: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file.

  • Page 255: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 256: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Name Feature type What to set What to prevent IPsec/IP filtering You can set to allow severing Create a basic policy and Protect unauthorized access, and cutting off of data that is individual policy to set the and tampering and from a certain client or is a...
  • Page 257 Administrator Information > > Advanced Security Settings Controlling Using Protocols 4. Click OK. The settings are applied to the printer. Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & “Protocols you can Enable or Disable” on page 257 &...
  • Page 258 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour. Default : Enable Bonjour Name Displays the Bonjour name. Bonjour Service Name Displays the Bonjour service name.
  • Page 259 Administrator Information > > Advanced Security Settings Controlling Using Protocols LLMNR Settings Items Setting value and Description Enable LLMNR Select this to enable LLMNR. You can use name resolution without NetBIOS even if you cannot use DNS. Default : Enable LPR Settings Items Setting value and Description...
  • Page 260 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Enable IPP Select to enable IPP communication. Only printers that sup- port IPP are displayed. Default : Enable Allow Non-secure Communication Select Allowed to allow the printer to communicate without any security measures (IPP).

  • Page 261: Using A Digital Certificate

    Enter within 32 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. The number of characters that can be entered varies depending on the language. Default : EPSON Related Information “Controlling protocols” on page 256 &...
  • Page 262 Administrator Information > > Advanced Security Settings Using a Digital Certificate ❏ CA Certificate This is a certificate that is in chain of the CA-signed Certificate, also called the intermediate CA certificate. It is used by the web browser to validate the path of the printer's certificate when accessing the server of the other party or Web Config.
  • Page 263 Administrator Information > > Advanced Security Settings Using a Digital Certificate 4. Click OK. A completion message is displayed. 5. Select the Network Security tab. Next, select SSL/TLS > Certificate, or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. 6.
  • Page 264 Administrator Information > > Advanced Security Settings Using a Digital Certificate Importing a CA-signed Certificate Import the obtained CA-signed Certificate to the printer. Important: ❏ Make sure that the printer’s date and time is set correctly. Certificate may be invalid. ❏...
  • Page 265 Administrator Information > > Advanced Security Settings Using a Digital Certificate CA-signed Certificate Importing Setting Items Items Settings and Explanation Server Certificate or Client Certificate Select a certificate’s format. For SSL/TLS connection, the Server Certificate is displayed. For IPsec/IP Filtering or IEEE802.1x, the Client Certificate is displayed. Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate.
  • Page 266 Administrator Information > > Advanced Security Settings Using a Digital Certificate 2. Click Update. 3. Enter Common Name. You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and separating them with commas. The first parameter is stored to the common name, and the others are stored to the alias field for the subject of the certificate.

  • Page 267: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & Deleting a CA Certificate You can delete the imported CA Certificate. 1. Access Web Config and then select the Network Security tab > CA Certificate. 2.

  • Page 268: Encrypted Communication Using Ipsec/Ip

    Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2.
  • Page 269 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & Default Policy Setting Items Default Policy Items...
  • Page 270 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 271 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
  • Page 272 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 273 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
  • Page 274 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
  • Page 275 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 276 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 277 – All services ENPC 3289 Any port Searching for a printer from applications such as Epson Device Admin, and the printer driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, and the printer driver...
  • Page 278 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only. Default Policy: ❏ IPsec/IP Filtering: Enable ❏ Access Control: IPsec ❏...

  • Page 279: Connecting The Printer To An Ieee802.1X Network

    Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Configuring a Certificate for IPsec/IP Filtering Configure the Client Certificate for IPsec/IP Filtering. When you set it, you can use the certificate as an authentication method for IPsec/IP Filtering. If you want to configure the certification authority, go to CA Certificate.
  • Page 280 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
  • Page 281 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 221 & “Configuring a CA-signed Certificate” on page 262 & “Configuring a CA Certificate” on page 266 &...

  • Page 282: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server.
  • Page 283 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*, AES-GCM-256*, 3DES IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*...
  • Page 284 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer.
  • Page 285 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
  • Page 286 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered.
  • Page 287 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Cannot use the Server Certificates that Cause: include more than three CA The certificate file in PKCS#12 format contains more than 3 CA certificates. certificates.

  • Page 288: Epson Remote Services Information

    Epson Remote Services Information Epson Remote Services is a service that periodically collects printer information over the Internet. This can be used to predict when consumables and replacement parts need to be replaced or replenished, and to quickly resolve any errors or problems.

  • Page 289: Where To Get Help

    Contacting Epson Support........

  • Page 290: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 291: Help For Users In Singapore

    ❏ Enquiries on repair service and warranty Repair service center: http://www.tekcare.com.tw/branchMap.page TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd. Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg...

  • Page 292: Help For Users In Indonesia

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia ❏ Product usage questions or problems ❏ Enquiries on repair service and warranty Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id...
  • Page 293 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail MAKASSAR Epson Sales and Jl. Cendrawasih NO. 3A, kunjung mae, 0411- 8911071 Service Makassar mariso, MAKASSAR - SULSEL 90125 mksr-technical@epson- indonesia.co.id;...
  • Page 294 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail CIKARANG EPSON SALES AND Ruko Metro Boulevard B1 Jababeka 021- 89844301 / 29082424 SERVICE CIKARANG cikarang - Jawa Barat, ckg-admin@epson- indonesia.co.id;...

  • Page 295: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 296: Help For Users In The Philippines

    Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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