Operational Problems; The Ready Light Does Not Turn On; The Printer Does Not Print (Ready Light Off); The Ready Light Is On But Nothing Prints - Epson WorkForce AL-C500 Series User Manual

Operational Problems

The Ready light does not turn on

Cause
The power cord may not be properly plugged into the
electrical outlet.
The electrical outlet may be controlled by an outside
switch or an automatic timer.
The printer is in the sleep mode (the Wake Up/Sleep
button lights).
The printer is in the power off mode.

The printer does not print (Ready light off)

Cause
The printer is offline.
Some error may have occurred.
The printer is in the power off mode.

The Ready light is on but nothing prints

Cause
Your computer may not be properly connected to the
printer.
The interface cable may not be plugged in securely.
What to do
Turn off the printer, check the power cord connections between
the printer and the electrical outlet, then turn the printer back on.
Make sure that the switch is turned on or plug another electrical
device into the outlet to check whether the outlet is operating
properly.
Press the Wake Up/Sleep button to return the printer to ready
status.
Turn on the power switch.
To not enter the power off mode, set Power Off Timer to Off in
Energy Saver Menu on the control panel.
What to do
Press the Start/Stop button once to switch the printer to ready
status. Make sure that the Ready light turns on.
Check the LCD panel to see if an error message appears.
Turn on the power switch.
To not enter the power off mode, set Power Off Timer to Off in
Energy Saver Menu on the control panel.
What to do
Perform the procedure illustrated in the Setup Guide.
Check both ends of the interface cable between the printer and
the computer.
AL-C500 Series User's Guide
Troubleshooting 167